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CHAPTER TEN OVERVIEW

CHAPTER TEN OVERVIEW. SECTION 10.1 - ENTERPRISE RESOURCE PLANNING Enterprise Resource Planning Core ERP Components Extended ERP Components Integrating SCM, CRM, and ERP Measuring ERP Success Choosing ERP Software SECTION 10.2 – COLLABORATION SYSTEMS Teams, Partnerships, and Alliances

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CHAPTER TEN OVERVIEW

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  1. CHAPTER TEN OVERVIEW • SECTION 10.1 - ENTERPRISE RESOURCE PLANNING • Enterprise Resource Planning • Core ERP Components • Extended ERP Components • Integrating SCM, CRM, and ERP • Measuring ERP Success • Choosing ERP Software • SECTION 10.2 – COLLABORATION SYSTEMS • Teams, Partnerships, and Alliances • Collaboration Systems • Knowledge Management Systems • Content Management Systems • Workflow Management Systems • Groupware Systems

  2. ENTERPRISE RESOURCE PLANNING • Reasons ERP systems are powerful tools • ERP is a logical solution to incompatible applications • ERP addresses global information sharing and reporting • ERP avoids the pain and expense of fixing legacy systems

  3. THE HEART OF ERP • At the heart of all ERP systems is a database

  4. THE EVOLUTION OF ERP

  5. CORE AND EXTENDED ERP COMPONENTS

  6. INTEGRATION TOOLS • Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together • Middleware • Enterprise application integration (EAI) middleware

  7. MEASURING ERP SUCCESS • Balanced scorecard – enables organizations to clarify their vision and strategy and translate them into action • Balanced scorecard views the organization from four perspectives • Learning and growth • Internal business process • Customer • Financial

  8. CHOOSING ERP SOFTWARE • Successful ERP projects share 3 attributes • Overall fit • Off the rack • Off the rack and tailored to fit • Custom made • Proper business analysis • Successful companies spend up to 10 percent of the project budget on a business analysis • Solid implementation plans • A plan is needed to monitor the quality, objectives, and timelines

  9. TEAMS, PARTNERSHIPS, AND ALLIANCES • Collaboration system – supports the work of teams by facilitating the sharing and flow of information

  10. KNOWLEDGE MANAGEMENT SYSTEMS • Knowledge management (KM) –capturing, classifying, evaluating, retrieving, and sharing information assets that provides context for effective decisions and actions • Intellectual and knowledge-based assets categories: Explicit knowledge and Tacit knowledge • Best practices for transferring or recreating tacit knowledge: Shadowing and Joint problem solving

  11. KNOWLEDGE MANAGEMENT SYSTEMS • Knowledge management systems include: • Knowledge repositories (databases); Expertise tools; E-learning applications; Discussion and chat technologies; Search and data mining tools • Finding out how information flows through an organization • Social networking analysis (SNA) – a process of mapping a group’s contacts (whether personal or professional) to identify who knows whom and who works with whom

  12. CONTENT MANAGEMENT SYSTEMS • Content management system (CMS) – provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment • CMS marketplace includes: • Document management system (DMS) • Digital asset management system (DAM) • Web content management system (WCM)

  13. WORKFLOW MANAGEMENT SYSTEMS • Workflow management system – facilitates the automation and management of business processes and controls the movement of work through the business process • Messaging-based workflow system – sends work assignments through an e-mail system • Database-based workflow system – stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document

  14. GROUPWARE SYSTEMS • Groupware – supports team interactions

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