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Self-Service Portal Solves the Forgotten Password Dilemma. Chris Wiggins IT Help Desk Manager University of Colorado Colorado Springs (UCCS). University of Colorado Colorado Springs. UCCS Student Body 9,876 Faculty & Staff 1,694. UCCS IT Staff. Information Technology

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self service portal solves the forgotten password dilemma

Self-Service Portal Solves the Forgotten Password Dilemma

Chris Wiggins

IT Help Desk Manager

University of Colorado Colorado Springs (UCCS)

university of colorado colorado springs
University of Colorado Colorado Springs
  • UCCS
  • Student Body
    • 9,876
  • Faculty & Staff
    • 1,694
uccs it staff
UCCS IT Staff
  • Information Technology
    • 30 Full Time Employees
    • 37 Student Employees
  • Computing Services

(User Services, Tech Services, Web Services)

    • 22 Full Time Staff
    • 26 Student Employees
  • Help Desk
    • 2 Full Time Staff
    • 7 Student Employees
slide5

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costs per incident
Costs Per Incident

HDI. (2012).Support center practices & salary report 2012. Colorado Springs, CO: United Business Media.

percentage of service desks with self service password recovery
Percentage of Service Desks with Self-Service Password Recovery

HDI. (2012).Support center practices & salary report 2012. Colorado Springs, CO: United Business Media.

getting everyone else1

Help Desk

Getting Everyone Else

Registration during Walk-up

Phone – Temp Passwords Only