self service portal | customer self service crm software |kaptureCRM

1. for SERVICE PROFESSIONALS

2. CHALLENGES IN THE SERVICE INDUSTRY Lack of technology to track status of service requests No system in place to reallocate or escalate service requests Delayed closure of service calls due to haphazard management No means to track location or performance of service personals

4. Introducing Kapture A fully-customizable, mobile-first, cloud- based platform that enables end-to-end management of service calls or requests seamlessly.

5. KAPTURE ALL SERVICE REQUESTS ON A SINGLE PLATFORM Dedicated Service centres Emails Website Mobile applications Requests based on AMCs Call centres/ toll-free numbers Third party service providers No matter where the service request comes from, all of them converge on a single platform KAPTURE KAPTURE `

6. LOCATION BASED ALLOCATION Depending on the type of request, a ticket would be generated, raised and allocated to Service personals based on their location and availability.

7. CHECK STATUS OF EVERY SERVICE CALL Track the exact location of service personals and status of pending requests assigned to them.

8. ORDER PARTS FROM CLIENT LOCATION KAPTURE enables service personals to check status of inventory and place orders right from where they are attending their service call.

9. REALLOCATE TICKETS AND DESIGN ESCALATION MATRIX In case a service request is taking more time than expected to be closed, they can be assigned or escalated to experts or seniors. The inbuilt employee roster ensures that a request is reallocated to someone else in case the service personal is on leave

10. UPDATE STATUS OF SERVICE REQUEST The status of each assigned request can be updated with comments allowing top management to track the exact status of every ticket raised.

11. INTEGRATION WITH AUTOMATED MESSAGING TOOLS INBUILT COMMUNICATION TOOLS Once a service call is attended, a suitable message would be automatically send via email or SMS to the respective clients. KAPTURE comes with inbuilt communication tools enabling teams to communicate internally or with their clients. History of conversations with clients can be logged for future reference.

12. DOCUMENT AND SHARE CONDITION OF EQUIPMENT Pictures of the equipment to be serviced can be clicked and shared with location mapping and time-stamping. This authenticates documentation process and allows management to view details about the equipment pre and post closure of the service call.

13. WITH EXISTING SYSTEMS INTEGRATES SEAMLESSLY KAPTURE is the only system that needs to be deployed to manage all your processes as it be easily integrated with existing systems.

14. SET REMINDERS AND ALERTS Reminders and alerts can be set based on dates issued on Annual Maintenance Contracts to ensure customer satisfaction. Reminders can also be set for teams or individual service personals for their assigned tasks.

15. 300+ ROI BASED REPORTS Yearly, monthly, weekly or daily reports can be generated to track status of open or closed service requests, performance of teams, type of query resolved, time taken to resolve them etc. based on customized parameters.

16. PROFILE TEAMS AND CUSTOMERS Set hierarchy and reporting systems for your teams with limited access to the system based on roles defined. Profile clients, with complete details about their organization, AMC details, number or equipment under them etc.

17. SALIENT FEATURES Capture, classify and allocate leads Inbuilt communication tools Pay on per month per login basis Unlimited data storage User-friendly interface World-class security

18. PRICING Free Mobile App Zero AMC 24x7 Tech Support Pay per login per month No Additional Costs No Implementation Charges No Training Fees

19. THANK YOU