The Innovation Process of Knowledge Intensive Business Service. Yan Tao National Institute for Innovation Management, School of Management, Zhejiang University, Email: [email protected] 1. Problems to be solved. Background. 2. The components of FTC. 2. Innovation process. 3. 4.
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National Institute for Innovation Management,
School of Management, Zhejiang University,
Email: [email protected]
Coming Age of Service ServiceHere are the facts…
1.Multi-case study (Yin, 2003)
2. Service Innovation investigation
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