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Smarter Workforce Services Business Process Innovation

Smarter Workforce Services Business Process Innovation. Organizations are dealing with new dynamics, needs and expectations. Customers expect…. Instant, anytime-anywhere access to products, services and information

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Smarter Workforce Services Business Process Innovation

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  1. Smarter Workforce Services Business Process Innovation

  2. Organizations are dealing with new dynamics, needs and expectations Customers expect… • Instant, anytime-anywhere access to products, services and information • Trusted, mutually beneficial relationships that go beyond one-time transactions • Transparency from the companies they interact with Employees need… • Pervasive access to expertise and information • Empowerment to work where, when and how they can deliver their best outcomes • Visibility into processes, roles and decision-making Partners are becoming… • More closely integrated into essential processes and decision-making • Extensions of the organization and its brand • Innovation enablers and knowledge builders 2

  3. A recent survey indicates compelling correlation between innovation-focused partnerships and outperformance IBM survey respondents’ distribution by partnering strategy More likely to… 20% Focused Innovators 19% Enterprise Innovators Innovation Tie metrics to business outcomes Scope to transform Integrate governance Sourcing motivation Perform better 34% Focused Optimizers 27% Enterprise Optimizers 2x 5x revenue growth gross profit growth Efficiency and effectiveness “Why partnering strategies matter”—an IBM Center for Applied Insights global study based on input from 1,351 sourcing decision makers. For more info, visit: http://www.ibm.com/ibmcai/sourcing Narrow Extent of outsourcing Broad 3 3

  4. IBM commits to business creating a Smarter Workforce through business process innovation Insights and best practices from hundreds of client engagements enhance your knowledge and decision-making Business process innovation Analytics and cutting-edge technologies help build agility and efficiencies into your processes Industry-leading business and process expertise helps you capture the opportunities of a global economy 4

  5. Evolve best practice designsagainst IBM benchmarks, extending innovation Assess process maturityand analyze performance in real time EPIC Implement innovative technologiesand build quality into processes Business Process Innovation through end-to-end, analytics-driven methodologies EPIC: Enterprise Process Innovation Continuum EPIC is a proprietary methodology used by IBM Global Process Services to create and drive Business Process Innovation 5

  6. Unrivaled HR, Recruiting and Learning services capabilities create the highest-quality employee and manager experience • Human Resources • Match people with the jobs they were born to do, not the jobs they simply can do. • Attract, empower and motivate employees to deliver greater business value. • Drive quantifiable business outcomes through workforce analytics, mobile and social business capabilities. • Challenge the status quo and change the way people work. • Mitigate risk and ensure the continuity of your business transformation through flexible, end-to-end HR services. Enable a Smarter Workforce by leveraging the end-to-end talent management solutions 6

  7. Organizations around the world realize real business outcomes Regeneron, with the help of IBM, implemented a “hire-to-fit” RPO solution that aligned its talent and business strategies, increased new hire productivity and led to best-in-class employee retention in a highly competitive talent marketplace. AMC partnered with IBM to better attract, empower and motivate employees for a 1.2% increase in profit per customer. 7

  8. Capitalize on the benefits of becoming a globally integrated enterprise… A globally integrated enterprise has: A globally integrated enterprise can: • Rationalized support functions to enable economies of scale • An optimized global footprint • Strong governance driving continuous improvement • Expanded consolidation approaches • Embedded intelligence into operations • Leverage value chains globally • Respond quickly to changing markets • Continuously transform to deliver productivity gains • Apply greater focus on strategic initiatives • Predict results with greater confidence 8

  9. Driving Business Value through improving Workforce Performance and integrated HR Operations • Talent Acquisition • High Volume Hiring • Industry Alignment • Quality of Hire Analytics • Talent Optimization • Social Learning Offerings • Learning Content Marketplace • Learning Analytics and Dashboards • Talent Analytics • Retention Analytics • Survey Analytics • Behavioral Sciences • Behavioral Assessments • Fit Assessments • Skills Assessments Building a smarter workforce Enabling the workforce to drive change, improve business performance and produce results HR Value Fact-based decision making

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