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Module 4: Building Community Leadership Capacity Leadership and Effective Communication Unit II: Effective Communication. Icebreaker. Find people with the same shape as the one on your half sheet of paper When you find your group answer the following questions

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Module 4: Building Community Leadership Capacity Leadership and Effective CommunicationUnit II: Effective Communication

icebreaker
Icebreaker
  • Find people with the same shape as the one on your half sheet of paper
  • When you find your group answer the following questions
    • What does it mean to effectively communicate?
    • How do you know when someone is listening to you?
    • What are some clues that let you know that someone understands what you are saying?
  • Share what your group came up with
communication
Communication
  • A process of sending and receiving messages
  • Adults divide their communication time in the following way
    • 9 %is written
    • 30 %is verbal
    • 45 % is listening
    • 16 % is reading
active listening
Active Listening
  • Listening is one part of effective communication, a very important one.
  • Being an effective and active listener is a process that requires practice
  • These skills focus on a direct style of communication versus indirect
  • When a direct communicator is speaking to an indirect communicator there can be misunderstanding
verbal active listening skills
Verbal Active Listening Skills
  • Encouraging the speaker with verbal cues. I.E “yes”, “uh huh”, or “please continue”.
  • Repeating what the speaker has said. This allows for clarification and ensures that the intended message has been delivered.
  • Asking. Open ended questions allow the person to add to his/her statement.
  • Thankingthe person for participating and or talking with you.
non verbal active listening
Non-verbal Active Listening
  • Most communication takes place non-verbally
  • Body language is an important element of communication
    • Open-be open when talking with someone. Do not cross arms in front of chest.
    • Relax-Do not fidget when speaking to people. It may appear that you are distracted which may take away from credibility.
non verbal active listening continued
Non-verbal Active Listening Continued
  • Eye contact-In American culture, eye contact lets people know that attention is being focused on them. In many cultures direct eye contact is a form of disrespect, especially if there is a higher ranking individual and a subordinate in a meeting.
  • Space-Be aware of the amount of personal space between you and the person/people you are speaking with. Americans tend to have the most personal space at 2 feet and some groups require as little as 6 inches
demonstration
Demonstration
  • What differences did you notice between the first and second demonstration?
  • How do you think the speaker in the first demonstration felt?
  • How do you think the speaker in the second demonstration felt?
  • How did the listener convey that she/he was listening?
communicating across cultures african american
Tend to use a lot of animation and emotional expression

Use large amount of gestures

Higher volume of speech compared to other groups

Generally direct when asking or answering questions

Prefer direct eye contact

Prefer significant amount of space when speaking with others

Tend to be relationship based

Prefer verbal communication

History between groups is important

Communicating Across CulturesAfrican American

Toomey-Ting, Stella. 1999. Communicating Across Cultures.

asian american
Tend to use very little animation or emotional expression in conversation

Use very few gestures

Generally soft spoken

Tend to be less direct in answering and asking questions and cyclical versus linear

Prefer more distance between self and others

Relationship building is important

Written communication is important

History between groups is important

Tend not to use direct eye contact to show respect

Asian American

Toomey-Ting, Stella. 1999. Communicating Across Cultures.

hispanic latino
Use a moderate amount of animation and emotional expression

Moderate use of gestures

Tend to have moderate to high speech volume

Less direct in answering and asking questions

Tend to use direct eye contact in conversation

Have very little space between self and others when speaking

Relationship building is important

Verbal communication is important

History between groups is important

Hispanic/Latino

Toomey-Ting, Stella. 1999. Communicating Across Cultures.

european american white
Moderate use of animation and emotional expression

Moderate use of gestures

Moderate to high volume of speech

Direct in asking and answering questions

Prefer direct eye contact

Prefer significant distance between self and others when communicating

Focus on accomplishing task

Prefer written communication

History between groups is not important

European American/White

Toomey-Ting, Stella. 1999. Communicating Across Cultures.

native american indian
Use very little animation or emotional expression in conversation

Use very few gestures

Soft volume of speech

Prefer indirect eye contact

Prefers more distance between self and others

Relationship building is important

Oral communication is preferred

History between groups is important

Native American Indian

Toomey-Ting, Stella. 1999. Communicating Across Cultures.