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Xiang-Hua Lu A,* , Li-Hua Huang A , Michael S.H. Heng B

Critical success factors of inter-organizational information systems─A case study of Cisco and Xiao Tong in china. A School of Management, Fudan University, Shanghai 200433, PR China.

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Xiang-Hua Lu A,* , Li-Hua Huang A , Michael S.H. Heng B

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  1. Critical success factors of inter-organizational information systems─A case study of Cisco and Xiao Tong in china A School of Management, Fudan University, Shanghai 200433, PR China B School of Computer and Information Science, University of South Australia, Adelaide, SA, Australia Xiang-Hua Lu A,* , Li-Hua HuangA, Michael S.H. Heng B 報告者： 資碩一 曾雲龍 資碩一 施維倫

  2. 1.Introduction • 2.Literature review • 3.Research method • 4.The inter-organizational information system of Cisco and Xiao Tong • 5.Critical success factors of the inter-organizational information system • 6.Conclusion

  3. Introduction • Define CSF - p.395 第二段,第三行 • China has been a very important part of international supply chain. • Chinese business to enhance their cooperation with transnational corporations.

  4. Introduction • Define IOS : An automated information system shared by two or more companies. - p.396 第一段 • An IOS such as extranets, EDI, Internet EDI, B2B, e-commerce and e-SCM. • The IOS system of Cisco and Xiao Tong -XML protocol, e-Business RosettaNet

  5. Introduction • Three reasons why they look for the CSFs through a case study research method 1.Mainly in intra-organization. 2.Still knowledge gaps of IOS 3.Only one paper focuses on CFSs.

  6. Literature review • Trust Two or more parties being electronically linked up. Additional consider likesrisks, control, scope, switching costs……

  7. Strong motivation Strategic goals and research on EDI system for their adoption • Consensus on IOS mission Cultural differences • BPR To establish smooth exchange of data and information with partners • Advanced legacy IS and IT infrastructures Affect to a significant extent the difficulty of implementing and benefits of using system

  8. Shared industry standard Information, data standards and protocol • Cross-organizational team One paper focuses on the CFS of RosettaNet • Enough preparation and coordination Consensus on IOS mission • Excellent project management and maintenance Oranizational support, implementation processes and control procedures

  9. Research method • Interview with five senior managers, five heads of departs, six employees • Satisfaction evaluation questionnaire to record before and after IOS implementation • Calculated effectiveness and satisfaction evaluation

  10. The inter-organizational information system of Cisco and Xiao Tong • To survive under a tough market, gain competitive • B2B plan, chose Xiao Tong, one of four first-tier distributors in greater china • In this case, mainly related to Purchase Order

  11. Deliver part numbers an information to Xiao Tong’s ERP through this process directly

  12. Remove the need to do configuration check in Cisco connect online(CCO)

  13. Xiao Tong could submit PO in its own ERP system instead of on CCO

  14. Instead of checking PO status on CCO or calling Cisco by phone

  15. ALL the information in Cisco’s commercial invoice would sent to Xiao Tong in this process.

  16. The cycle from SO to PO reduced 0.5 day equivalent US$ 33,000 The satisfaction with the IOS support of decision from 3.00 to 4.33 The inter-organizational information system of Cisco and Xiao Tong

  17. 5.Critacial success factor • 1.Decision motivation • 2.Implementation process • 3.Infrastructure condition

  18. Critical success factor 1motivated and decision • Strong motivation of Cisco In order to compete in the globe market at the level of supply chain • Motivation of Xiao Tong pressure by Cisco profit rebate in first 2 years lagging behind with competitors

  19. Critical success factor 2shared motivation and vision • Trust is the important role in this case before build IOS should occur many discussion and communication

  20. Critical success factor 3cross-organizational implementation • 1.managment team Contacting and coordinating with other three • 2.technical team Provide strong technical • 3.business team Provide primary data and implement new process • 4.partner team Cisco provide abundant knowledge and experinece to Xiao Tong

  21. Critical success factor 3 cross-organizational implementation

  22. Critical success factor 4high integration with internal • Cisco and Xiao have very good internal information system , and highly integration with it.

  23. Critical success factor 5inter-organizational business process re-engineering • After build IOS , we can delete non-value added part of business process

  24. Critical success factor 6advanced legacy information system and infrastructure • Why Xiao Tong is the first implement IOS in china? They have good EPR system it covered procurement , finance management , order management ,logistics, Inventory management , and they have expert to implementation

  25. Critical success factor 7shared industry standard • Before build the IOS, Cisco and Xiao Tong follow the RosettaNet standards. • RosettaNet have the high quality standard

  26. Conclusion • It is succeed in Cisco and Xiao Tong with 7 critical factors. • Still have some limitation different country have difference culture and business practices , business institutions

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