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Agenda

Agenda. Administrative Paper due Tuesday – Read instructions! Class Newspaper Assignments Read the case (5-10min) How to Write a Case Study. Trivia. 1 W on a U 1 Wheel on a Unicycle. Trivia. 12 S of the Z 12 Signs of the Zodiac. Trivia. 7 W of the W 7 Wonders of the World.

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Agenda

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  1. Agenda Administrative • Paper due Tuesday – Read instructions! Class • Newspaper Assignments • Read the case (5-10min) • How to Write a Case Study

  2. Trivia 1 W on a U 1 Wheel on a Unicycle

  3. Trivia 12 S of the Z 12 Signs of the Zodiac

  4. Trivia 7 W of the W 7 Wonders of the World

  5. How to Write a Case Study

  6. Case Study • It’s a different style of learning! • Need to keep an open mind…think outside the box • Brings business problems to reality – not remembering definitions • Most college/university uses cases (some more than others e.g. Ivey)

  7. Disclaimer • Lesson I’m teaching today is what I AM looking for! • Each professor will have their own style on how to write a proper case • Each subject (e.g. finance, marketing) will have a different style to write the case

  8. Step 1: Problem Identification • Identify the who the decision maker is • Identify the problem. LENGTH = Few sentences! Don’t give me paragraph long answers.

  9. Case today…. Decision Maker In this case, the decision maker is RohitNarang. He is a computer programmer who has just recently joined Apex Computers. Problem Statement Rohit joined Apex with expectations of a thriving and encouraging environment. He learns quickly that his team is unmotivated, and his boss plays a dictator role. Rohit needs to decide what to do in the short term and long term to keep himself and his teammates happy

  10. Step 2: Situation Analysis Provide the Analysis of the Situation • Communication Process • Efficient • Effective • Barriers to effective communication? • Conflict • Good…Bad? • Cause of Conflict • Motivation • Why aren’t employees motivated? (Maslow, ERG Theory) LENGTH = 1.5 PAGES

  11. Case Today… Analysis Communication Process • Lots of emails • Barely any communication between boss employees • Top – Down approach Conflict • Dysfunctional conflict…rooted in managerial style • Possible unresolved conflict in past (ie. Suresh Comments) • Role Ambiguities…no direction from boss Motivation • Expectancy Theory – M= ExIxV…Employees do not expect to good performance = good reward. • What is the reward? Do people value it? Apparently Rohit is getting paid amazing! • Maslow – Employees don’t have Self- Esteem, Self Actualization

  12. Step 3: Recommendation/Action Plan Short Term Recommendation • What the decision maker do in the short term to put a band-aid on this problem? • Time Frame – Next day to end of month Long Term Recommendation • What do we do for the upcoming months? • Can there be a change in compensation • How do we sustain this? • Conflict Mgmt Styles • Improving Communication • Doesn’t have to be from the text book! Be creative!!!! • Length – 1 page IMPORTANT NOTE: I WANT DETAILED ACTION PLANS

  13. Example of Bad Action Plan Bad Plan… • I plan to improve communication…. • I plan to listen better… • I plan to be a better employee HOW?!

  14. Case Today…. Short Term Plan • Speak to Co – Workers tomorrow, and find root cause of problem • Set up another meeting with Aparana for this week – Conflict Mgt Style (Collaborator…Compromiser) Long Term Plan • Improve Communication – Use less email between team members and boss • Do your own solution! See what happens? • QUIT

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