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Making Shared Services Work for Your Bottom Line. General Services Conference: Always On and Making I t Work April 4, 2014. Thinking Outside of the Box. Unique position to utilize expertise and core competencies

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making shared services work for your bottom line

Making Shared Services Work for Your Bottom Line

General Services Conference:

Always On and Making It Work

April 4, 2014

thinking outside of the box
Thinking Outside of the Box
  • Unique position to utilize expertise and core competencies
  • Create partnerships with local governments, agencies, and non-profits outside of the General Services and/or County purview.
  • Help Meet Community Climate Action Goals
pace the foundation
PACE: The Foundation

Provides residential/commercial property owners

with financing for energy improvements.

  • Services:
  • Marketing/Education/Outreach
  • Process contracts
  • Provide resources
  • Quality Assurance
  • Training
  • Tool Lending Library
energy watch the foundation
Energy Watch: The Foundation

Provides resources for municipalities, government, non-profits, and business owners wanting to make energy efficiency improvements.

  • Services:
  • Energy audits
  • Technical assistance
  • Consultation
  • Rebates and incentives
  • Financing options
windsor pays a new start
Windsor PAYS®: A New Start
  • Act as Certification Agent for Pay As You Save: incorporates single and multifamily residences
  • Services:
  • Customer Service delivery
  • Act as gatekeeper, manage contracts
  • Verification of work to satisfaction of customer
  • Education/Outreach  
healdsburg electric dept going local
Healdsburg Electric Dept: Going Local
  • Existing residential energy efficiency and rebate program for electric utility.
  • Services:
  • Customer Service
  • Free walk-thru energy assessments
  • Marketing/Education/Outreach
  • Attend monthly power agency
    • meetings
shared services budget impact
Shared ServicesBudget Impact

Energy and Sustainability Budget

staffing making it go
Staffing: Making It Go

PACE

8 full-time employees

Billing – through financing applications,

4% for administration

SCEW

2 full-time employees

Billing – administration and expenses

Windsor PAYS

Lead person – 5 hours per week

Billing – By project plus expenses

Healdsburg Electric Department

Lead person plus intern - 5 hours per week

Billing – Time and materials

customer service is key
Customer Service is Key!
  • Assess and develop knowledge and expertise
  • Provide tools and programs
  • Identify resources within General Services
  • Develop great products/expertise
  • Establish core competencies
  • Build on strengths
  • Establish partnerships and create relationships
  • Consider behavioral aspects when hiring
benefits shared services going external to the community
Benefits: Shared ServicesGoing External to the Community

The Community as a whole benefits from shared services creating a better bottom line for everyone.

  • Common Green House Gas reduction goals
  • Education opportunities - being informed and making educated decisions
  • Clear explanations
  • Variety of options to make upgrades
  • Reduces/minimizes confusion
benefits shared services going external to local governments agencies non profits
Benefits: Shared ServicesGoing External to Local Governments/Agencies/Non-Profits

Local governments, agencies, and non-profits gain from shared services creating a better bottom line as they serve the community.

  • Expertise/knowledge available
  • Reduce duplication - freeing resources
  • Marketing/Education/Outreach
  • Access to resources
  • Keeps economy local
benefits shared services going external to general services
Benefits: Shared ServicesGoing External to General Services
  • Income supporting budget
  • Profits earned - increasing income
  • Keeps people employed
  • Possible to practice and increase knowledge/expertise, enabling department to handle larger projects
  • Provides access to data
  • Marketing and outreach opportunities beyond immediate programs
  • More open relations between residents and County government
  • Establishes collaborations - resulting in stronger relationships between County General Services and other public entities
the bottom line economy ecology and environment
The Bottom Line: Economy, Ecology, and Environment
  • Promote and deliver solutions… and do it well!
  • Lead by example
  • Best practices
  • Provide education and tools
  • Establish partnerships and create relationships
  • Future opportunities

VALUE to the Community!

thank you
Thank you!

Sonoma County Energy & Sustainability Division

2300 County Center Drive, Suite A105

Santa Rosa, California 95403

Jane Elias

Program Manager- Energy Independence Program

(707) 565-6483

Jane.Elias@sonoma-county.org

www.sonomacountyenergy.org