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CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE

Client Protection Protects Your Bottom Line EU ACP Microfinance Peer Learning Event October 1-3 2008. CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE. CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE. Let’s listen to how MFI clients discuss the financial services options in their community.

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CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE

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  1. Client Protection Protects Your Bottom Line EU ACP Microfinance Peer Learning Event October 1-3 2008 CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE

  2. CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE • Let’s listen to how MFI clients discuss the financial services options in their community.

  3. EU/ACP Microfinance Peer Learning Event 2008 - October 1-3, 2008 3

  4. CLIENT PROTECTION PRINCIPLES

  5. EU/ACP Microfinance Peer Learning Event 2008 - October 1-3, 2008 5

  6. SHOW PRICES CLEARLY

  7. EU/ACP Microfinance Peer Learning Event 2008- October 1-3, 2008 7

  8. 1. Avoid over-indebting clients CLIENT PROTECTION PRINCIPLES 2. Show prices clearly 3. Don’t use abusive collection methods 4. Ensure your staff comply with ethical standards 5. Resolve client complaints quickly 6. Respect privacy of individual client data EU/ACP Microfinance Peer Learning Event 2008- October 1-3, 2008 8

  9. CLIENT PROTECTION PROTECTS YOUR BOTTOM LINE

  10. Thanks to team members: Aleke Dondo, KDA Luse Kinvuwai, Microfinance Pasifika Network/FDC Claudia McKay, Opportunity International Bank Malawi Chris Musoke, AMFIU Maureen Webber, Carib – Cap Edited by Mike Rios and Lillian Diaz

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