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Cisco Unified Attendant Consoles Version 10.0. February 2014. Portfolio Overview. Yesterday. Today. Why Cisco Unified Attendant Consoles?. Incoming calls are important Handle calls efficiently and professionally Improve satisfaction by creating more personal caller experience

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cisco unified attendant consoles version 10 0

Cisco Unified Attendant Consoles Version 10.0

February 2014

Portfolio Overview

slide3

Why Cisco Unified Attendant Consoles?

  • Incoming calls are important
  • Handle calls efficiently and professionally
  • Improve satisfaction by creating more personal caller experience
  • Leverage Cisco UC applications (UCM, Jabber, Unity Connection)
  • Cover wide range of attendant console requirements
slide5

Cisco Unified Attendant Console Standard

Modern user interface

Search corporate directory and speed dials

Busy lamp field and Jabber presence in directory

Leverage Cisco UCM for call distribution and call park

Import Cisco UCM Attendant Console speed dials

slide6

Cisco Unified Attendant Console Standard

Easy transition from Cisco UCM Attendant Console

User interface consistent with other Cisco UC products

No server to deploy!

slide8

Cisco Unified Attendant Console Advanced

Powerful call queuing engine

Robust directory holds up to 100,000 contacts and syncs with Cisco UCM or Active Directory

Busy lamp field and Cisco or Microsoft Lync presence in directory

Optional high availability protects from down time

Ideal for handling many calls from many different sources

premium enterprise business edition customers

Premium, Enterprise, Business Edition Customers

  • No-cost upgrade for UCSS customers
  • Premium Edition customers retain HA*
  • Over-the-top upgrade**
  • Upgrade orderable in Cisco Product Upgrade Tool

Premium Edition

Enterprise Edition

Business Edition

Cisco Unified Attendant Console

Advanced 10.0

* HA is available for purchase for Enterprise and Business Editions once UAC Advanced is installed

** if server meets UAC Advanced minimum requirements

department edition customers

Department Edition Customers

  • No-cost migration for UCSS customers
  • Requires fresh install – no database migration available
  • UAC Standard license orderable in Cisco Product Upgrade Tool

Department Edition

Cisco Unified Attendant Console

Standard 10.0

new in cisco uac advanced 10 0

New in Cisco UAC Advanced 10.0

Personal Directory Group sharing

Share with one or more UAC Advanced users

Manually add individual contacts

Add contacts that aren’t in the directory sync source to the searchable directory, including the Full Directory and Personal Directory Groups

Improved out of hours call routing per queue

Support for Cisco UCM and Cisco Unified Presence versions 7.1(5) – 10.0(1)

moving from enterprise edition to uac advanced 10 0

Moving from Enterprise Edition to UAC Advanced 10.0

Active Directory integration

Sync directory directly with AD

100 queues

Increased from 50

50 concurrent users (up from 40)

Queue overflow enhancements

Destination per overflow type

Destination type: queue or number

Optional server high availability (additional license)

moving from business edition to uac advanced 10 0

Moving from Business Edition to UAC Advanced 10.0

Full Cisco UCM and Active Directory integration

Increased from 500 directory entries

100 queues

Increased from 3

50 concurrent users (up from 12)

Different Music on Hold in queues

Queue overflow enhancements

Destination per overflow type

Destination type: queue or number

Optional server high availability (additional license)

try them today

Try Them Today!

Download from cisco.com/go/ac

Register for a free 60-day evaluation license

More information cisco.com/go/cuac

product positioning

Product Positioning

Both

Cisco UAC Standard

Cisco UAC Advanced

  • Customers using legacy UCM Attendant Console
  • Small/branch offices
  • Retail stores
  • Simple attendant console requirements
  • Minimum TCO (no server)
  • Centralized and distributed call answering
  • Corporate headquarters with branch offices
  • Dedicated operator center and departmental answering
  • Enterprises with complex call queuing requirements
  • Dedicated operator centers
  • Active Directory integration
  • Very large corporate directory
resources

Resources

Cisco Unified Attendant Consoles Hub

http://www.cisco.com/en/US/partner/products/ps7282/index.html

  • Partner resources
  • Data sheets
    • Product bulletins
    • White papers
    • End of Sale notifications

Product Documentation

http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html

    • User Guides, Installation/Administration Guides
    • Design Guide
    • Release Notes
demo resources

Demo Resources

Use UAC Standard in dCloud’s Collaboration 10 release (available ~end of Feb 2014)

dcloud.cisco.com

UAC Standard and UAC Advanced participating in Collaboration System Release 10 NFR kit

skus and list prices

SKUs and List Prices

Cisco UAC Advanced is licensed per concurrent user (ex. Customer has 10 operators but only 5 using the system at any time, they should order L-CUAC10X-ADV, Qty5)

Cisco UAC Standard is licensed per desktop installation (ex. Customer installs on 10 desktops, they should order L-CUAC10X-STND, Qty 10)

sample order config

Sample Order Config

Top-level SKU

UAC Advanced – 1 seat (includes server)

UAC Advanced – Server HA

(1 per UAC Advanced publisher)

UAC Standard – 1 seat

cisco uac advanced topology

Cisco UAC Advanced Topology

A Cisco UAC Advanced server supports a single UCM cluster

Multiple Cisco UAC Advanced servers may be deployed against a single UCM cluster