BUSINESS BENCHMARK. UNIT 5 CUSTOMER RELATIONSHIPS. COMPANY OR CUSTOMER PRIORITY?. After sales services Loyalty Information about future needs Information about product updates Cost savings Personalised treatment. LIST. What can a company do to build customer relationships ?.
“the customerisalways right”
Thinkof a timewhenyouweretreatedbadlyasa customer.
Thinkof a timeyoureceivedexcellentcustomer care.
Exchange yourexperiences and discuss the consequences
“In fact, according to Yahoo! News, an angry customer is likely to tell anywhere from 11 to 20 other people about the experience. Compare this to the one other person a happy customer is likely to tell, and you can see why customer service is so critical to the success of an enterprise.”
“For example, if a company decides against investing money in employee training, how might that affect customer satisfaction at the point of sale?”
Discuss the ethical aspects of a company’s responsibility to provide its customers with quality products and services.
How a company handles the “little” things is just as important as how it handles the “big” things.
What are the little things?
What are the big things?
fromtoday’s lesson and write a composition
250- 300 words