Building Community Trust: Improving Cross-Cultural Communication in the Criminal Justice System. Unit 5: Micro-Messages. Prepared by. Session Objectives:. Define and identify micro-messages, micro-affirmations, and micro-inequities.
Convey inclusion, respect, trust and genuine willingness to see others succeed.
May lead to a more productive and efficient work environment where all members feel valued and enjoy work.
Manager greets every member of trial team in the morning by name.
Prosecutor greets victim by name at court hearing.
Defender greets client and client family members by name.
Micro-inequitiesare the ways in which individuals are either singled out, overlooked, ignored or otherwise discounted based on an unchangeable characteristic such as race or gender.
Rolling eyes or sighing when someone considered “different” is speaking.
Manager walks down hall and doesn’t acknowledge coworkers or subordinates.
Not paying attention in meetings when a certain person is sharing an idea.
Staff person (usually “of difference”) shares an idea and no one responds. Same idea is repeated by someone else and everyone acknowledges.
Exclusion of environmental factors that represent a certain group (e.g., decorations, literature, artwork).
Gesture of affection/ praise for one colleague but not another.
Supervisor chats frequently with one employee but not another.
Colleague invites some office mates to lunch but not others.For example:
Create supportive, productive atmosphere
Erode self-esteem and ability to perform.
Create feelings of exclusion.