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Process Mapping: Driving Business Efficiency

Learn about the importance of modeling processes to analyze, redesign, and implement standard ways of working. Understand BPMN standards, basic process components, hierarchy, and symbols for effective process management.

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Process Mapping: Driving Business Efficiency

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  1. Business Process MappingUniversity of Colorado

  2. Why Model Processes? • Understand and analyze current way of working • Redesign and improve • Use model as a way to implement a standard way of working • Train new employees • Communicate with other groups and external entities

  3. Process Modeling Standards The Business Process Management Initiative (BPMI) has developed a standard Business Process Modeling Notation (BPMN). • The primary goal: • provide a notation that is readily understandable by all business users, • from the business analysts that create the initial drafts of the processes, • to the technical developers responsible for implementing the technology that will perform those processes, and finally, • to the business people who will manage and monitor those processes.

  4. Basic Process Components Processes are: A set of Activities and Tasks, which are performed by Participantsin Roles, organized in a particular Sequence, directed and measured by Time and Events / Triggers Activities / TasksA single unit of work, can be performed by a person or system ParticipantsPeople or systems that provide input to, or perform work steps within a process RolesA layer of abstraction that creates the link between participants and activities / tasks SequenceThe logical order in which work steps are performed TimeAverage or desired durations for work items Events / TriggersOccurrences that cause a process to start, direct a process sequence, or cause a process to end

  5. Basic Process Components • In order to prevent the need for a VERY large sheet of paper, we create a process hierarchy that allows us to compartmentalize and focus on specific process segments • Our process hierarchy will be the following: • Cycle • Process • Subprocess • Activity • Task

  6. Basic Process Components • A basic set of symbols have been built into the Visio template • These symbols are compliant with the Business Process Modeling Notation (BPMN) standard, managed and supported by the Object Management Group

  7. Swimlanes • Swimlanes provide a means to show who is responsible for specific work • Events and controls may appear in any swimlane

  8. Visio Template Overview

  9. Example Quoting Process

  10. Questions?

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