BA 351 Managing Organizations. Decision Making.
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Write Smart Co. has a very specific decision making process that it follows for handling client problems that has been quite successful for the firm. The first stage is _______, in which the team members at Write Smart help the client figure out exactly what the problem is that it faces.
With your partner solve the two problems on pages 1& 2
Youwill have 15 minutes to complete both exercises…
Complete Pages 3 - 5
Dr. Jerry B. Harvey
The process of identifying problems and opportunities and resolving them.
Management decisions can be made by managers, teams, or individual employees, depending on:
The scope of the decision, and
The design and structure of the organization.
Identifying and diagnosing the problem
Generating alternative solutions
Selecting the best alternative
Implementing the decision
Evaluating the decision
Devil’s Advocate Role
Nominal Group Technique (NGT)
Perception that the job is too important
Leader’s belief that he/she can do it better
Leader enjoys doing the job
Lack of confidence in subordinates
Fear subordinates might do job better
Concern that the Boss will think the leader isn’t working
and e-mail in batches
during a lull in your work schedule.
Keep communication channels open.
Allow employees to do the task the way they feel comfortable doing it.
Trust employees’ capabilities.
Check on the progress of the assignment.
Hold the employee responsible for the work.
Recognize what the employee has done, and show appropriate appreciation.
Describe the task
Outline expected results
Establish methods of working and reporting
Use familiar words
Define new terms
Use logical sequencing
Provide a visual model or demonstration
Check for understanding
Allow the listener to clarify instructions
PURPOSES THROUGH THE