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DHCH IT Orientation. Introductions to DHCH Computer and Information Systems. Meet Your IT Personnel. Jos é Mickens, Director of IT AV Greene, Project Manager Daniel Gitomer, Analyst Patrick Zabst, Analyst

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Dhch it orientation

DHCH IT Orientation

Introductions to DHCH Computer and Information Systems

Meet your it personnel
Meet Your IT Personnel

  • José Mickens, Director of IT

  • AV Greene, Project Manager

  • Daniel Gitomer, Analyst

  • Patrick Zabst, Analyst

  • Aligned with DUHS services and strategic initiatives and with Duke Health Technology Solutions (DHTS).

What is information systems
What is Information Systems?

  • Information Systems consist of both technology and people resources.

  • Information Systems impacts on all aspects of DHCH functions from patient care and support services to Administrative information flow and personnel payroll.

Our goals
Our Goals

  • To provide a broad range of information support services to all DHCH personnel.

  • Manage information to promote safe, quality patient care and efficient decision- making.

  • Provide accurate and timely information in a secure environment.

Confidentiality and security
Confidentiality and Security

  • It is the responsibility of each individual within the Health System to protect the patient’s right of confidentiality.

    • DUHS Confidentiality Agreement

    • Secure System Usage Memo

    • Active Directory (Network Access)

    • Password Policy

Passwords security and access
Passwords, Security and Access

  • Access to the DHCH network and applications requires a unique user id and password.

  • Passwords expire every 180 days and must be changed to a unique code that is a minimum of eight characters, with a combination of alpha, numeric and symbols.

  • Remote users of DHCH computer systems are required to use an encrypted and secure identification (VPN) to connect to the DHCH network via the Internet

  • Access to computerized patient information is granted based on approval of the employee’s manager. The type and level of access granted is role based and is tailored to the requirements to perform their job.

  • Virus protection is enabled on the DHCH network to include scanning of all computers at start up and when any file is opened, as well as incoming data via e-mail.


  • Network support for the DHCH Entity (4321 office, Wake Office, ICF, UBC, Granville office)

  • Applications

    • Clinical applications – HCM, BZM, MBI

    • Office productivity – MSOffice

    • Enterprise applications – Notes, SAP, Report Xpress

    • Support applications – Remedy

  • Printing, Copying & Scanning Services – Multiple devices throughout the facilities.


  • Home Directory – H drive

    • Location to maintain user work files

  • Shared Directories – T drive

    • Location of shared work files by department, by function, etc. (Example – Policies Directory)

  • All Network files are backed up nightly and stored in an off-site location for business continuity.

Network devices
Network Devices

  • Desktop Users

    • Connect to the network via secure wired access

  • Clinical/mobile users

    • Connect via secure wired or wireless access

    • Clinical users are responsible for the appropriate use and protection of the laptop.

  • All users are responsible for the information security – including printed information.

It help assistance
IT Help/Assistance

  • The DHTS Service Desk provides 24x7 coverage for all IT-related requests and issues.

    • Can be reached by Phone

      • Call 684-2243.

    • Via the web:

      • https://www.dunk.duke.edu/secure/submit/index.htm

Dhts service desk tips
DHTS Service Desk Tips

  • When contacting the Service Desk, state your Duke Unique ID, your name, department - (DHCH: Duke HomeCare & Hospice), and purpose for calling. Please be specific with any details you can provide. This ensures that the Service Desk routes the request correctly.

  • Phone Calls are automatically marked High priority. Obtain Remedy ticket# to track your call and ensure completion of request.

  • Voicemail & E-mailed requests are automatically marked Low priority.

Dhch it orientation