UKSPA CLARITY

1. UKSPA CLARITY Systems &Processes for Efficient Science Park Management James Chaffer, UKSPA Director

2. James Chaffer - Biography • Background: • Engineering & Software Development • Positions: • UKSPA CLARITY Product Director • UKSPA Board Member • Interests: • Systems Analysis • Systems Integration

3. Science Parks: Many Processes • Managing Enquiries • Managing Office & Laboratory Occupancy • Managing Conferencing Facilities • Finance Functions • KPI Reporting • Repairs & Maintenance • Security

4. Separate Systems • CRM & Sales Tool • Property Management System • Rooms Calendars • Accounts System • Spreadsheets • Facilities Management • Email

5. Benefits of Integration • Central Repository of Business Data • Simplify Reporting Process • Implement Policies • Eliminate Duplication • Improve Efficiency • Enable Communications • Professional Image

6. UKSPA’s Growing Role • Identify Common Requirements • Document ‘Best Practice’ • Recommend Tools • Define Industry Standards • Collaborate with Partners • Deliver Unified Solution • UKSPA CLARITY

7. What is UKSPA CLARITY? • UKSPA’s Unified System for: • Science Parks • Technology-led Innovation Centres • Incubation Centres • Well Established • Fully Supported • Additional Benefits for UKSPA members

8. UKSPA CLARITY • Modular Structure: • Sales and CRM • Space Management • Conferencing Management • Finance • Client Surveys • Facilities Management • Visitor Security

9. Evolution of UKSPA CLARITY • 15 Years Supporting: • Serviced Offices • Business Incubators • Innovation Centres • Conference Centres … • SCIENCE PARKS

10. Current UK Installations • Key: UKSPA Members Other Parks

11. UKSPA Member Sites • Manchester Science Parks • 3 Sites • Coventry Technology Park • 10 Sites • BioCity Nottingham • 3 Sites • Oxford Innovation • 20 Sites • Tamar Science Park • 4 Sites • St John’s Innovation Centre • Colworth Science Park • Longbridge Technology Park • Bristol & Bath Science Park Coming soon … • Surrey Research Park

12. Many Interfaces • Some Sample Screenshots …

13. Sales & CRM • Enquiry Tracking • Sales Pipeline • Document Storage • Client Preferences • Mailing Lists

16. Space Management • Office Occupancy • Lab Occupancy • Occupancy Forecasts • Stepped Rates • Free Periods

19. Conferencing Management • Meeting Room Bookings • Catering Requirements • Equipment Hire • Deposits & Cancellation Fees • Event Management

21. Digital Signage

22. Finance • Rent and Service Billing • Payment Logging • Sales Income Reporting • Credit Control • Accounts Integration

23. Client Surveys • Satisfaction Surveys • Client Performance Reviews • KPI Data Capture • External Funding Evidence • Forecasting

24. Client Interaction • Online Survey Completion

25. Facilities Management • Asset Register • Scheduled Maintenance • Health & Safety Checks • Fault Reporting • Contract Management

26. Visitor Security • Visitor Notifications • Repeat Visits • Security Checks • Badge Allocations • Fire Lists

27. Client Interaction • Visitor Security

28. Web Management Portal • Mobile Park Management via: • Smart Phone • Tablet • Web Browser

29. Summary UKSPA CLARITY: • Enables Central Management • Defines Processes • Increases Efficiency • Simplifies Communication • Improves Reporting • Professional Image • Widely Used & Fully Supported

30. Thank You!