Clarity Connect. Partner Sales Training Confidential Information. Agenda. About Clarity Introduction to Contact Centers History of Clarity Connect Clarity Connect Overview Demo Pricing Model Engagement Sales Tools. Clarity’s UC Practice Area. Focused entirely on:
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Partner Sales Training
Introduction to Contact Centers
History of Clarity Connect
Clarity Connect Overview
Managed their own call control
Difficult to customize
CTI, screen pops
THE NATIVE LYNC CONTACT CENTER
“Clarity Connect is a true UC Contact Center as opposed to UC-enabled one.
Connect uses Lync as an underlying voice platform to anchor the call and the Lync client extension window for delivering agent desktop related functions,”
AamerKaleem, Chief Technology Officer – Lync Enterprise Voice at Microsoft.
What contact center product are you using today?
How many agents? Queues?