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Clarity Connect. Partner Sales Training Confidential Information. Agenda. About Clarity Introduction to Contact Centers History of Clarity Connect Clarity Connect Overview Demo Pricing Model Engagement Sales Tools. Clarity’s UC Practice Area. Focused entirely on:

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clarity connect

Clarity Connect

Partner Sales Training

Confidential Information


About Clarity

Introduction to Contact Centers

History of Clarity Connect

Clarity Connect Overview


Pricing Model


Sales Tools

clarity s uc practice area
Clarity’s UC Practice Area
  • Focused entirely on:
    • Products that natively extend Lync’s capabilities
    • Custom solutions to meet customer specific requirements
    • Built and delivered the developer training kits for OCS, Lync 2010, Lync 2013 and Office 365
  • Wrote the book on UC Development, Lync MVP (development focused)
uc practice area
UC Practice Area
  • A Series of Firsts
    • Built first native Lync Contact Center
    • First to connect Skype in to UCMA endpoint
    • Built first MS approved hosted audio conferencing connector for on–prem Lync
    • Built first product to allow users to manage inbound Federated communications
contact center history
Contact Center History

Hardware based

Managed their own call control

Module based


Complex licensing

Difficult to customize

CTI, screen pops

integrated vs native
Integrated vs. Native

Presence Integration

microsoft lync
Microsoft Lync
  • Built as a true UC Product
    • IM
    • Presence
    • Conferencing
    • Video
    • Voice
    • Collaboration
  • Built as a UC Platform
    • Extensible
    • Structured API’s
    • Contact Center?
clarity connect1
Clarity Connect


clarity connect a new approach
Clarity Connect – A New Approach
  • Software based, Lync Native Solution
    • Built on high level API’s
    • Call never leaves Lync. Call delivered to Lync client.
  • Browser Driven Management
    • No software clients to install
    • Allows for remote workers, DR
  • Easy to install and to integrate with Lync
    • Functions like another Lync server role
    • Simple setup, less maintenance required
clarity connect2
Clarity Connect
  • Industry leader in the Lync contact center market
    • First native Lync contact center product on the market
    • Complexity and size of deployments (med-large)
    • Notable customers
  • Full Feature
    • Inbound voice, IVR, ACD, call recording, dashboards, reporting, screen pop
clarity connect a new approach1
Clarity Connect – A New Approach

“Clarity Connect is a true UC Contact Center as opposed to UC-enabled one.

Connect uses Lync as an underlying voice platform to anchor the call and the Lync client extension window for delivering agent desktop related functions,”

AamerKaleem, Chief Technology Officer – Lync Enterprise Voice at Microsoft.

questions to ask
Questions to ask

What contact center product are you using today?

How many agents? Queues?

Inbound? Outbound?

Calls? Chats?

Screen Pop?

Lync installed?

licensing model
Licensing Model
  • Partner Discount off MSRP
  • SKU Based
  • Bundled Offering
    • 25, 50, 75, 100 Users Bundles
    • Installation, Maintenance
  • Not feature-based or module pricing
partner resources
Partner Resources
    • Video demos
    • Sales Collateral
    • Pricing spreadsheets
    • Deal registration
partner engagement
Partner Engagement
  • Lindsey Winings
    • Channel Account Manager
    • Lync or PSTN
    • 312-863-3434
  • Craig Reishus
    • Director of Business Development
    • Lync or PSTN
    • 312-863-3415