IBC – Quality – QA, QC, QM, BSI, ISO, TQM, DCM, MFI……. (special thanks to Geoff Leese). From people to quality. HR is a responsibility now devolved throughout the organisation’s line managers, with a core staff of specialist advisers (last lecture)
(special thanks to Geoff Leese)
In the future there will be two kinds of company -
Those who have implemented Total Quality and those who have gone out of business.
You do not have to do this - survival is not compulsory
W Edwards Deming
Characteristics or Factors