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Finding and Keeping the Best Cleaning and Maintenance Employees

Learn strategies to enhance employee retention, productivity, and attitudes in the cleaning and maintenance industry. Set an example, foster motivation, improve communication, provide training, and stay flexible in a changing workforce.

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Finding and Keeping the Best Cleaning and Maintenance Employees

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  1. Finding and Keeping the Best Cleaning and Maintenance Employees Wm. R. Griffin, President Cleaning Consultant Service, Inc. wgriffin@cleaningconsultants.com C- 206-849-0179 www.cleaningconsultants.com

  2. I • Introduction • Thank You for Attending • What I Plan to Cover Concept and Actions to Enhance Retention, Production and Attitudes

  3. Nothing Will Change Unless You Change. Make notes as we go through this as to what you are going to do differently tomorrow.

  4. An Environment that Fosters Motivation • Set an Example for Others To Follow • Leadership vs Fear or Complacency Your Job is to Hire and Manage the Best People • Run it Like A Business

  5. Where Does Motivation Come From? • Internal • Relationships Matter • Trust – Feeling - Responsibility • Involvement • Make Work Fun, Challenging, Rewarding

  6. Communications – Getting to Know Your People, it’s not all about baseball • Personality Styles, controlling what you have control of (yourself) • Ownership • Community • Upward Mobility – Internal & External

  7. Having to Come to Work vs. Wanting to Come to Work • Engagement of Work Force • Recognition, Rewards and Incentives

  8. Training • Who: Workers, Managers, Self • Why :There isn’t Much Else You Can Do. • What : Technical, Management, Life, ESL, Safety. Other • Getting Buy in and Why this Matters

  9. Orientation Myth – Thursday 4:00 • Ongoing – Set a Monthly 10 – 15 Min. Training Schedule (in Writing) • Internal and External Learning • Pre-Lead Transition to Supervision from Worker (a missing piece)When – Everyday in Everyway

  10. The More Training You Do the Less Supervision and Discipline You Will Have To Do. Positive vs. Negative • Shift Start and End Huddles • Wkly Huddles with Supervision/Mgt. • Written Reports, Checklists and Inspections

  11. How - Where the Hell is Matt 2012 • Dream Manager Book about (Mary Miller) A $20.00 book on Amazo • Sean Stevenson, Get off your Buts – 3 ft. Man in Wheel Chair • E-Myth, Michael Gerber (Book) • Secrets that will Help You

  12. Challenges - Aging Workforce - Millennials - Good - Bad - Ugly

  13. Need to be More Flexible • PT- Time off, Flex Hours, • Fit Others Lifestyle & goals • Matching People to Jobs • Round Peg into Square Hole No Longer works – If it Ever Did

  14. Setting Expectations Daily, Wkly, Monthly. Before Day 1. • Sustainability • Technology • Social Good

  15. - Questions – Discussion - What are You Doing that Works? - Closing Comments - Thank you

  16. Wm. R. Griffin, President Cleaning Consultant Service, Inc. wgriffin@cleaningconsultants.com C- 206-849-0179 www.cleaningconsultants.com

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