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Effective Communication as a Leader
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  1. Effective Communication as a Leader John Parker, Retired IASFAA Chad Olson, Iowa State University

  2. Are you at a communication crossroad?

  3. Today’s goals • Promote your leadership abilities through effective communication • Basic principles of communication • Examples of leaders who were great communicators • 10 tips for communication

  4. Three types of communication • Verbal • Non-verbal • Written • A good leader needs to excel at all three! • Don’t ignore one to promote the others!

  5. How do good leaders communicate?

  6. How do good leaders communicate?

  7. How do good leaders communicate?

  8. How do good leaders communicate?

  9. How do good leaders communicate?

  10. How do good leaders communicate?

  11. Know Your Audience • Generational • Cultural • Personality Makeup • Background with information

  12. What’s the Problem with Email?

  13. What’s the Problem with Email? • No emotion or voice inflection • Response time • Suppressed feedback can cause delays in projects • Last response dilemma • Plausible deniability • Not replacement for a meeting • Reply all instead reply

  14. 10 Tips to Be An Effective Communicator • Be a proactive communicator • Communicate all change to everyone to create trust • Get to the point and be brief • Don’t discount opposing views • Create conversation

  15. 10 Tips to Be An Effective Communicator (continued) • Seek out settings in which you have something to offer • Let your experts speak • Put the information out to your leadership • Stay calm and be focused • Be a good listener

  16. And one extra tip… • Beware of social media

  17. Follow These Tips and You May Receive

  18. Questions?