user centered services information experts interface and content in the virtual library
Download
Skip this Video
Download Presentation
User-Centered Services: Information Experts, Interface and Content in the Virtual Library

Loading in 2 Seconds...

play fullscreen
1 / 7

User-Centered Services: Information Experts, Interface and Content in the Virtual Library - PowerPoint PPT Presentation


  • 106 Views
  • Uploaded on

User-Centered Services: Information Experts, Interface and Content in the Virtual Library. Karen Calhoun Cornell University Library Prepared for Colby-Bates-Bowdoin Retreat March 18, 2005. Front Stage-Back Stage Analysis. The Play’s the Thing.

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'User-Centered Services: Information Experts, Interface and Content in the Virtual Library' - shada


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
user centered services information experts interface and content in the virtual library

User-Centered Services: Information Experts, Interface and Content in the Virtual Library

Karen Calhoun

Cornell University Library

Prepared for Colby-Bates-Bowdoin Retreat

March 18, 2005

the play s the thing
The Play’s the Thing

Exhibition kitchen (head chef, cooks, kitchen staff)

Extra bar,

side stand

Guests

and servers

Guests

and servers

Bathrooms

Coat room

Patio

Bar (guests,

bartenders)

Entry

and foyer (guests, “majordomo”)

Calhoun

places places
Places, Places!

Audience: Users

Front stage: Public service

desks, instruction, exhibits,

collections,other public

space

Back stage: Collection

development, technical

services, IT, management,

etc.

Calhoun

the virtual library on the web the play is still the thing
The Virtual Library: On the Web: The Play is Still the Thing

Entrances to collections

Self service “desks”

Mediated service “desks” & instruction

Custom services

Exhibits

Other public spaces (virtual and physical)

Calhoun

slide6
What Good Is the Library? How Information Experts Add Value to Information and Information Services and Systems
  • User-centered criteria
    • Easy to use
    • “Noise” reduction
    • Quality
    • Adaptability
    • Time and cost savings

“The call for client-centered service, though widely supported, is often defeated in the physical, organizational, and procedural systems that are erected to offer the service.”

--Chun Wei Choo, Faculty of Information Studies, University of Toronto

Calhoun

ad