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Hackney Housing Needs Arto Maatta, Housing Needs Team Manager

Discover how Hackney Housing tackles the challenges of homelessness through innovative programs and partnerships. From The Greenhouse, a resource center for single homeless individuals, to the Hackney Service Centre, which supports families and individuals with valid tenancies, explore the initiatives driving positive change. Despite increasing property prices and limited access to affordable housing, Hackney Housing is committed to empowering customers and providing them with the tools and support they need to secure stable housing.

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Hackney Housing Needs Arto Maatta, Housing Needs Team Manager

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  1. Hackney Housing Needs Arto Maatta, Housing Needs Team Manager

  2. Setting the scene • The Greenhouse: • Entry point for all single homeless people in the borough • Delivered in partnership with Thames Reach • Share building with homeless GP practice – only practice in the borough rated outstanding • Hackney Service Centre: • Families, couples and those who have a valid tenancy

  3. Setting the scene • Staff: • Housing Needs and Benefits officers have a generic JD • Officers trained to empower customers and use strength based approach • Hospital discharge navigator • Recruited 10 apprentices with lived homeless experience • Employed and seconded staff from Crisis • “Customer in the room” approach

  4. Setting the scene • The borough: • Highest property price increase in the UK over the last 10 years – nearly 500% • Only 6% of all advertised PRS could be accessed with LHA (includes families or singles) • 3 year residency criteria for supported accommodation pathway • Working with Futuregov to improve customer experience and streamline systems

  5. Challenges • 67% of all the approaches are single – Nearly 2400 • Initially all approaches were given an appointment • First come first serve approach • Supply not meeting demand • Reduced number of supported accommodation • Majority of approaches affected by the benefit cap • Increased level of admin work • Multiple systems • Increased number of customers fleeing DV • TA cost up by more than £2 million compared to previous year

  6. Opportunities • RSI funding – Hackney’s 1st ever Outreach Team • Mediation pilot • Housing First – 1st fully CCG funded project • Singles housing options - Procurement and partnership coordinator • All year round women only night shelter • Equip customers with skills to self-source PRS • Dedicated Hackney Works Employment Advisor • MHCLG Funding made available for longer periods • Long term and robust cross party Housing Policy • Single Homeless Prevention Service model

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