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Manx Telecom Richard Fletcher Manx Telecom Head of Corporate & Public Sector Sales. Simple Reliable Resilient Cost Effective. Quantify 2011. Quantify 1D includes enhancements to these integrations: Ai- Logix (TDM) Rostrvm (CTI) SunGard (CTI) SIP Nortel (IP) Active (DMS)

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Manx telecom richard fletcher manx telecom head of corporate public sector sales
Manx Telecom Richard FletcherManx TelecomHead of Corporate & Public Sector Sales


Simple reliable resilient cost effective

Simple

Reliable

Resilient

Cost Effective


Quantify 2011
Quantify 2011

Quantify 1D includes enhancements to these integrations:

  • Ai-Logix (TDM)

  • Rostrvm (CTI)

  • SunGard (CTI)

  • SIP

  • Nortel (IP) Active (DMS)

  • Mitel (IP) Active (SRC)

  • Avaya (IP) Active (DMCC)

  • Alcatel (IP) Active (DR Link)

  • Integration and certification testing are now successfully complete for Avaya Single Step Conferencing, Speaker Bus and Motorola

    Quantify R2 New applications include:

  • Quantify Event Reconstruct

  • Quantify Intelligent Screen data capture

  • Quantify Quality Management (web based)


Quantify applications
Quantify Applications

  • Browser based search and replay interface

  • Call details displayed

  • Simple easy to use media player style controls

  • Seamless access to additional modules:

    • Event Reconstruct

    • Mobile Phone Recording

    • Quality Management

    • PCI DSS Compliance

    • VoIP Archive Compression

    • Call Management (Logging)

    • Audio Analytics


Quantify pre reqs
Quantify Pre Reqs

  • .NET 3.5 needs to be installed on the client PC‟s

  • Using at least IE 7.0 or Firefox

  • A certificate needs adding to the trusted publishers section of the client PC

  • Windows XP Professional, Windows Vista and Windows 7

  • Intel or AMD processor 2.0GHz or higher

  • 128MB RAM or higher dependant on O/S requirements

  • Screen resolution 1024x768 or higher

  • Internet Explorer 7/8 or Firefox

  • LAN/WAN access







Archive compression
Archive Compression

  • Efficiency from archive and back up policies via Archive Compression

  • Enables archived calls to be compressed from non-compressed standards such as G711 to Microsoft GSM standard

  • Enables call volume size from 64 kbps to 13kbps allowing customers to archive up to 5 times as much data as before




Mobile recording1
Mobile Recording

  • Captures and stores any type of electronic data

  • Can provide a single repository for mobile communications

  • Minimal disruption to the user

  • Manages retention requirements to meet regulations

  • Enables efficient electronic discovery

  • Ensures evidential weight BS10008

  • Hardware required (Mobile Intercept Gateway (MiG)), to route calls to recorder

  • Not restricted to handset type or mobile carrier

  • Additional call charges maybe incurred


Pci suppression
PCI Suppression

  • Encryption – Red Box Frame based recording method

  • Suppress sensitive information providing a single call for playback

    • Skip silence within replay module

  • Two Suppression Options: Total and User

  • A single call may be suppressed multiple times

  • Manual or Automatic suppression


Thank you
Thank You

Questions