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Administering the UK’s tax and customs systems

Administering the UK’s tax and customs systems. Dean Milton – Senior Detection Manager Criminal Finance Strategy and Special Operations. About us.

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Administering the UK’s tax and customs systems

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  1. Administering the UK’s tax and customs systems Dean Milton – Senior Detection Manager Criminal Finance Strategy and Special Operations

  2. About us HM Revenue and Customs employs about 100,000 staff (or 20% of the whole civil service). We work from 300 locations occupying 900 offices, utilise 250 major computer systems, collect some £370 billion pounds per annum and disburse £12 billion at a cost of £4.6 billion. Last year we dealt with some 276 million customer contacts including answering 15 million telephone calls in less than 20 seconds.

  3. HMRC’s ambition Our Role • Administering the UK’s tax and customs systems Our Aim • Ensuring society’s financial wellbeing What we stand for • At HM Revenue & Customs, we know most people and businesses want to do what’s right – to pay what they owe and claim only what they’re due • We’re committed to making it as easy as possible for our customers to get it right • We protect society by dealing firmly with anyone who intentionally avoids their responsibilities

  4. HMRC’s ambition What we value most in our actions and behaviours Living by the Civil Service Code: • Customer Focus Putting our customers at the heart of everything we do: understanding them and responding to their behaviours and expectations • Trust Believing our customers are honest unless we have good reason to doubt it. Being trustworthy and trusting each other • Support Helping our customers to meet their obligations and receive their entitlements. Working together and taking pride in delivering great performance • Protect Being vigilant and acting decisively in protecting society. Behaving professionally and with integrity

  5. Our Diversity and Equality Policy • Recognise that barriers may still exist in society and in the workplace that would hinder the progress of particular groups and to act positively to ensure that these are eliminated from all HMRC policies and processes. • Use the knowledge and skills of our diverse workforce to increase compliance and customer satisfaction and better understand the customers’ needs and viewpoint.   • Employ a diverse workforce that represents the community we serve, helping us to develop our policies and practices in ways that are appropriate to different customer groups.   • Value our people as individuals who have a unique contribution to make to HMRC’s success. Use our differences in positive ways to promote an inclusive environment for our employees and customers.

  6. Our Diversity and Equality Policy • Be the public sector’s employer of choice, attracting and retaining the best from the widest pool of talent and developing our people to the level of their potential and inclination.   • Eliminate any unjustifiable discrimination against anyone for any reason, including race, ethnic origin, religion, nationality, sex, sexual orientation, working pattern, marital status, gender reassignment, disability or age. In Northern Ireland, to eliminate any unfair discrimination because of political opinion.   • Monitor and evaluate our progress to ensure we are meeting our targets and legal responsibilities.

  7. Detection Brings Together Staff From • Inland and Frontier units, • Road Fuel Testing Units, • Cyclamen, • HM Revenue and Customs Cutters, • International Trade and other related activities.

  8. Our main goal is To detect and disrupt individuals and organisations who are determined and deliberate in their attempts to evade our controls.

  9. Protecting Society • Red, Green and Blue Channels • Drugs • Weapons • Smugglers and Bootleggers • Counterfeit Goods (Fakes) • Endangered Species and Protecting the Environment • Fuel Smuggling • Tax Fraud and Crime • Radioactive Materials

  10. Public Service Agreements • Public Service Agreements (PSAs) set out the key improvements that the public can expect from Government expenditure. They are three year agreements, negotiated with HM Treasury during the Spending Review process. Each PSA sets out a Department's high-level aim, priority objectives and key outcome-based performance targets. • In 2005-06 we are reporting against two sets of PSAs – Spending Review 2002 (SR02) which covers the former departments separately and Spending Review 2004 (SR04) which covers HMRC as a single entity.

  11. Public Service Agreements Aim • Administer the tax and customs control systems fairly and efficiently and make it as easy as possible for individuals and businesses to understand and comply with their obligations and receive their tax credit and other entitlements.

  12. PSA Objectives and Performance Targets Objective I Improve the extent to which individuals and businesses pay the amount of tax due and receive the credits and payments to which they are entitled.

  13. PSA Objectives and Performance Targets Objective II Improve customer experience, support business and reduce the compliance burden.

  14. PSA Objectives and Performance Targets Objective III Strengthen frontier protection against threats to the security, social and economic integrity and environment of the United Kingdom in a way that balances the need to maintain the UK as a competitive location in which to do business.

  15. PSA Target 3 (The outturn for these targets covers the period April-December 2005.) • 3a. Reduce the availability of illegal drugs by increasing the proportion of heroin targeted on the UK which is taken out. 1,842kg taken out (46% of YTD profile). This is a joint outturn of all Concerted Inter-agency Drugs Action (CIDA) agencies. HMRC contribution 774kg (42% of CIDA outturn) • 3b. Reduce the availability of illegal drugs by increasing the proportion of cocaine targeted on the UK taken out 11,721kg taken out (118% of YTD profile). This is a joint outturn of all CIDA agencies. HMRC contribution 5,269kg (45% of CIDA outturn)

  16. PSA Target 3 (The outturn for these targets covers the period April-December 2005.) • 3c. Reduce the availability of illegal drugs by increasing thedisruption/dismantling of those criminal groups responsible forsupplying substantial quantities of Class A drugs to the UK market 149 groups dismantledThis is a joint outturn of all CIDA agencies. HMRC contribution 81 groups (54% of CIDA outturn) • 3d. Reduce the availability of illegal drugs by increasing the recovery of drug related criminal assets £20.4 million This is a joint outturn of all CIDA agencies. HMRC contribution £4.8 million (24% of CIDA outturn)

  17. Proceeds of Crime Act We have made a significant contribution towards achieving our target through extensive use of POCA powers to enable cash associated with criminal activity and the assets of convicted criminals to be confiscated under orders made by the courts. Not only does our work in this area disrupt the activities of criminal organisations involved in drug dealing and trafficking, but has a similar effect upon all other types of crime where financial gain is the motive.

  18. Concerted Inter-Agency Criminal Finance Action Group We are a key member of the Concerted Inter-Agency Criminal Finance Action Group (CICFA), a multi-agency operational group responsible for driving forward the Government’s asset recovery agenda, and we are fully committed to the Group’s objectives. For the period 1 April to 31 December 2005, the receipts secured by all agencies from confiscation and cash forfeiture orders amounted to over £84 million. Of this, we accounted for over £33 million.

  19. Money Laundering Regulations We also have responsibility for regulating bureaux de change, money transmitters and cheque cashers – collectively known as Money Service Businesses (MSBs) and businesses that accept high value cash payments for goods – known as High Value Dealers (HVDs). We contribute to the provision of consistent, appropriate guidance that accommodates the requirements of the Money Laundering Directives to businesses in different commercial sectors that are subject to money laundering regulation.

  20. Money Laundering Regulations In January 2006 we saw the first successful prosecution by any law enforcement authority for failure to comply with the Money Laundering Regulations.

  21. HMRC – What Next UK Border Agency – Border Force Last November, the Prime Minister set out proposals to establish a unified border force by integrating the work of Customs, Immigration and UK Visas at the main points of entry to the UK. The Agency has been structured to further strengthen our protection against crime and terrorism while encouraging the flows of people and trade on which our future as a global hub depends

  22. Graduate Opportunities • Talent Recruitment Programme • Internship Scheme • Summer Training Experience for first year undergraduates from an ethnic minority background • Administration Roles

  23. Specialist Posts HMRC recruits graduates directly for Specialists from a number of external agency’s and Government Departments. These include: • Economists http://www.ges.gov.uk/ • Statisticians http://www.statistics.gov.uk/recruitment/ • Social Researchers http://www.gsr.gov.uk/ • Operational Researchers http://www.operational-research.gov.uk/ • Solicitors http://www.hmrc.gov.uk/jobs/solicitors-office.htm • Accountants http://www.hmrc.gov.uk/jobs/accountants.htm

  24. Further HMRC Careers information can be found at:http://www.hmrc.gov.uk/jobs/index.htm

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