B e A R esponsible S eller/ S erver ( BARS ) Training Program

1. Be AResponsible Seller/Server(BARS) Training Program Welcome North Carolina Alcohol Law Enforcement

2. What do you hope to learn today in BARS training? Your Goals for Today

3. North Carolina Alcohol Law Enforcement BARS Program Goals of BARS By the end of this training today, you will be able to: • Tell the penalties for selling alcohol to underage or intoxicated (drunk) people • Decide when to ask for an ID • Check an ID accurately before you sell alcohol • Recognize when a person has had too much to drink (signs of intoxication) • Refuse a sale • Decide what to do in problem situations

4. Penalties • If you are convicted of selling alcohol to someone under 21, • You will have a criminal record. (It’s a misdemeanor.) • You can not work in any place that sells alcohol for 2 years. • If you sell to an underage or intoxicated person and injury or death results, • You can be sued for up to $500,000!

5. Your Rights You can refuse to sell alcohol to anyone!

6. When should you ask for an ID? Rule of thumb: Ask for ID if the person looks under 40.

7. Activity: Determining Age How old is this person? He is 16!

8. Activity: Determining Age How old is this person? She is 17!

9. Activity: Determining Age How old is this person? She is 32!

10. Activity: Determining Age How old is this person? He is 15!

11. Activity: Determining Age How old is this person? She is 16!

12. Activity: Determining Age How old is this person? She is 14!

13. Activity: Identifying Acceptable IDs • Driver’s license from any state • If you’re not sure, check book of licenses • NC licenses have three colors around the photo • Go: Green means over 21 • Caution: Yellow means under 21 when issued • Stop: Red means under 18 when issued • North Carolina Special Identification Card • Passport • Military Identification Card

14. Activity: Identifying Acceptable IDs Is this an acceptable form of identification? YES!

15. Activity: Identifying Acceptable IDs Is this an acceptable form of identification? NO!

16. Activity: Identifying Acceptable IDs Is this an acceptable form of identification? NO!

17. Activity: Identifying Acceptable IDs Is this an acceptable form of identification? YES!

18. Activity: Identifying Acceptable IDs Is this an acceptable form of identification? NO!

19. PAUSE: Steps in checking ID’s P—Photo: Look at the photo to see if it matches the person A—Age: Compute the age U—Under Age: Is the person under age? S—Seal: Check the seal or hologram E—Examine: Examine the ID for irregularities

20. Demonstration: Checking an ID See if you can identify the PAUSE steps in this demonstration.

21. Using the Calendar • Look at the birth date on the ID • If it is after the current date and the year on the calendar, the person is NOT old enough to buy alcohol.

22. Activity: Checking ID’s • Get into pairs. • Look at the 6 IDs and decide if you would sell alcohol to the person on the ID. • Remember to use the PAUSE Steps.

23. Activity: Checking ID’s Would you sell to the person with this ID? YES!!!

24. No! Date of birth has been altered. “1” is scraped off of 12-29-1985 Activity: Checking ID’s Would you sell to the person with this ID?

25. No! Date of birth has been altered. “1988” has been changed to read “1983.” Activity: Checking ID’s Would you sell to the person with this ID?

26. Maybe… License is a duplicate. Check that the person with the ID is the one in the picture. Activity: Checking ID’s Would you sell to the person with this ID?

27. Activity: Checking ID’s Would you sell to the person with this ID? NO! ID is valid but person is under 21.

28. NO! Date of birth has been scraped off and a new date has been laminated on top of it. Activity: Checking ID’s Would you sell to the person with this ID?

29. Demonstration: “Drunk Buster” Goggles Notice how the volunteer looks and behaves when wearing the goggles.

30. Signs of Intoxication • Swaying or staggering • Stumbling or bumping into things • Leaning on objects for support • Glassy eyes • Slurred speech • Annoying other customers • Difficulty handling money • Overlooking ID in wallet

31. Situation 1 You are a cashier at a grocery store. A patron is trying to buy wine and you suspect the ID she has given you is altered. What do you say and do?

32. Situation 2 You are serving in a restaurant and a table orders a pitcher of beer. You ask to see their ID’s and some members of the group are underage. What do you say and do?

33. Situation 3 You are a cashier at a convenience store. A person walks in showing several of the signs of intoxication. He brings beer to the counter. What do you say and do?

34. Situation 4 You are bartending and notice that a patron has had several drinks in a relatively short period of time--less than 2 hours. She orders another drink. What do you say and do?

35. Extra Off-Premise #1 A group of people come up to the counter with several six-packs of beer. One pulls out an ID and is 22. The others look young--probably under 25. What do you say and do?

36. Extra Off-Premise #2 A person comes to the counter with beer and gives you a university photo ID. What do you say and do?

37. Extra On-Premise #1 A person comes to the bar and orders two drinks--one for himself and one for his partner. He is 21 and his partner looks like she is under 30. What do you say and do?

38. Extra On-Premise #2 A person comes to the bar to order a mixed drink and gives you a university photo ID. What do you say and do?

39. How to Refuse a Sale • If alcohol is on the counter, take it off. • State in a calm and business-like way that you cannot sell them alcohol. • If challenged, tell them • ALE monitors your store or restaurant. • you could lose your job or go to jail if you sell them alcohol.

40. Problem Situation #1 You are serving in a restaurant and have just served wine to a person over 21. While at the next table, you notice the person is sharing the wine with a young person who appears to be under 25. What do you do?

41. Problem Situation #2 You notice someone talking to a group of teenagers outside the store. In a minute, the person enters the store and gets two 6-packs of beer along with a map. You suspect the person is buying beer for the teenagers, but you don’t know for sure. What do you do?

42. Problem Situation #3 You are a cashier at a convenience store and have refused to sell beer to a patron who did not have an acceptable form of ID. He gets angry and begins to threaten you. What do you do? What is your last resort option?

43. Dealing with Problem Situations • Make sure you know the store or restaurant policies, but always remember that YOU are responsible if you sell alcohol. • State in a calm and business-like way what the problem is and repeat what you are going to do (or not do). • Do not argue with anyone. If possible, step away from the counter, table or bar. • Call your manager to handle the customer. • Call the police if the situation becomes heated or if you feel threatened.

44. Handout Look over the handout of additional information.

45. Activity: Key Points • Get into pairs • List the key points (most important ideas) from today’s training

46. Key Points to Remember • You can refuse to sell alcohol to anyone. • Do not sell to anyone who is under 21 or intoxicated. • Ask for ID from anyone who looks under 40. • Use the PAUSE steps and the calendar to help you check an ID. • Find out the policies in your store or restaurant concerning alcohol sales and problem situations.