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National e-Governance Plan e-Enabling Public Services. Presented by: Shankar Aggarwal, Joint Secretary. Challenges. 1.2 billion people 600,000+ villages, 70% population rural Multi-ethnic, Multi-religious society Multi-lingual: 22 Official languages

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national e governance plan e enabling public services

National e-Governance Plane-Enabling Public Services

Presented by: Shankar Aggarwal, Joint Secretary

slide3

Challenges

  • 1.2 billion people
  • 600,000+ villages, 70% population rural
  • Multi-ethnic, Multi-religious society
  • Multi-lingual: 22 Official languages
  • Multi-party, Multi-tiered democracy
  • 35 States & UTs; 240,000 + Local Bodies
slide4

Highlights

  • Accelerating GDP growth @ ~8%
  • Rapidly growing IT/Services sector
  • Explosive telecom growth:
    • Over 500 million telecom subscribers
    • 60 million internet users;
    • 6.98 million broadband subscribers
  • Sharp economic and social divide
negp vision
NeGP Vision

“ Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realize the basic needs of the common man”

strategy to realize vision
Strategy to Realize Vision
  • Focus on Services & Service levels
    • Business Process Reengineering & Change Management
    • Creation of Service Delivery Platform
  • Centralized Initiative, Decentralized Implementation
strategy to realize vision7
Strategy to Realize Vision
  • Ownership and Central Role of Line Ministries/State Governments
  • Emphasis on Public Private Partnerships (PPP)
slide8

Implementation Framework

Apex Body

( Headed by PM)

Apex Committee

( Headed by Cab Secy)

National e-Governance Advisory Board

( Headed by Minister)

DIT

Line Ministries

NISG

NeGD

NIC

Provincial /State Governments

8

8

core infrastructure
Core Infrastructure
  • Common Service Centres (CSCs)
    • 100,000+ CSCs for 600,000+ villages
  • State Wide Area Networks (SWANs)
    • 2Mbps secured intra-network up to Block level
  • State Data Centers (SDCs)
    • For hosting State-level e-Governance Applications and Data
state portals ssdg e forms
State Portal

Repository of Government Information and services

Enables citizens to download & submit forms electronically

State Service Delivery Gateway (SSDG)

Enables routing of messages based on standards

Routing of forms to a particular office of a Department

E Forms

Facilitates standardized, interoperable format

For electronic service delivery

This will enable assured electronic delivery, acknowledgement and status tracking of application from citizen

StatePortals, SSDG& e-Forms
negp service delivery strategy

SDC

CSC

Unique Application ID

Authentication

Message Routing

Guaranteed Delivery

Transaction Log

Timestamping

Acknowledgement

Status Tracking

CSC

CSC

SSDG

SWAN

State

Registration

Revenue

Districts

SHQ

Blocks

Transport

Municipalities

Collector’s Office

Taluks

Govt. Departments at various levels

Tehsil / Taluks

NeGP Service Delivery Strategy

Call Centers

..

State Portal

Internet

people infrastructure
People Infrastructure
  • Capacity Building Scheme for States
    • To create capacities in States for project management & implementation
      • By tapping government & private sector talent
    • To train & sensitise employees
    • To undertake change management
      • To orient project implementation towards service delivery
slide13

e-Delivery of Services

  • 27 Mission Mode Projects (MMPs)
  • Implemented in Public Private Partnership Framework
  • MMPs based on the following principle:
  • Ownership – Services , Services level & implementation
  • Independent assessment of outcomes
slide14

Way Forward

  • Quality Education
  • Telemedicine & Health
  • Renewable Energy and Energy Efficient Devices
  • Financial Inclusion
  • Skill Upgradation
way forward e bharat project
Way Forward: e-Bharat Project

DIT and World Bank have been discussing a possible programme management and financial support for a project called “e-Bharat” under NeGP

slide16

That’s a good sign,

sky is really the limit…

slide17

Thank You

Shankar Aggarwalsagg-js@mit.gov.in

mission mode projects mmps
Mission Mode Projects (MMPs)
  • Integrated (7)
  • e-Biz
  • EDI
  • India Portal
  • CSC
  • NSDG
  • e-Courts
  • e-Procurement
  • Central (9)
  • Income Tax
  • Central Excise
  • Passports/Visa
    • Immigration
  • MCA 21
  • National ID / UID
  • Pensions
  • e-Office
  • Banking (Industry )
  • Insurance (Industry)
  • State (11)
  • Agriculture
  • Land Records 1
  • Land Records - NLRMP
  • Transport
  • Treasuries
  • Commercial Taxes
  • Gram Panchayats
  • Municipalities
  • Police - CCTNS
  • Employment
  • Exchange
  • e-District
common services centers
Common Services Centers
  • 1,00,000+ CSCs across 6,00,000+ villages
  • Enable G2C & B2C services
  • Scheme approved in Sept’06
  • Implementation on a PPP model
slide20

CSC Infrastructure

  • 100 – 150 sq. ft space
  • Min. 1 PC with UPS
  • Min. 1 Printer
  • Digital / Web Camera
  • Genset / Inverter/ Solar
  • OS and other application software
  • Wired / Wireless Broadband Connectivity
  • Trained and incentivized manpower
  • Investment : $4000/CSC
slide21

CSC- Status

Jammu

J&K

Kashmir

Chandigarh

HP

Himachal

Pradesh

Arunachal Pradesh

Punjab

Punjab

  • CSC rolled out
  • - 59676
  • Implementation underway
  • - 27 States (50,610 CSCs)

Uttarakhand

Uttaranchal

Sikkim

Haryana

Haryana

Uttar

Pradesh

ASM

NGL

UP

Rajasthan

Rajasthan

MNP

MGH

Bihar

BiH

TRIPURA

JHD

WB

MZR

West Bengal

Gujarat

Gujarat

MP

Chattisgarh

CHH

Orissa

Orissa

Maharashtra

Maharashtra

≥ 75% (8)

Andhra

Goa

AP

Pradesh

Karnataka

50% - 75% (8)

Karnataka

20% - 50% (8)

Puducherry

TN

Tamil

≤ 20% (3)

Kerala

Nadu

Kerala

SCA Selected (2)

Fresh RFP to be issued (1)

slide22

Implementation Framework

DIT

STATE GOVERNMENT

SDA

(Government Agency)

SPV

SCA

(Private Partner)

VLE

(Private Individual)

Citizen

cscs services
CSCs – Services
  • G2C Services
  • Land Records
  • Certificates
  • Applications
  • Utility Bills
  • Grievance Tracking
  • Social Welfare
  • B2C Services
    • Agriculture Extension
    • Financial Services
    • Education Extension
    • Telecom Services
    • Advertising
slide24

Enabling Transformation

E-Government

Education

Tele-medicine

Platform for fundamental transformation of the ways in

which development challenges would be met in rural India

Social Inclusion

Agriculture

Entertainment

slide26

Challenges

  • Rolling out 100,000+ CSCs in 600,000+ villages
  • Integrating existing G2C delivery channels with CSCs
  • Integrated public service delivery vs silo based service delivery
slide27

Challenges

  • Regulatory & Legal enablement of ICT based processes
  • Building capacity within & outside government
  • Creation of robust e-Infrastructure
slide28

Achievements

  • Institutionalizing universal coverage & public service delivery at village level
  • Roll out of over 59,676 CSCs across 25 states covering a population > 400 million
slide29

Achievements

  • Institutionalization of PPP model for Public service delivery
  • - Multi-stakeholder partnership in design & implementation
  • - Synergy between public & private goals
  • IT Amendment Act (2008) for regulatory & legal enablement notified
slide30

Learnings

  • Leadership and ownership critical for success
  • Citizen-centric approach - more effective service delivery model
  • Robust backend e-Infrastructure to converge and provide seamless integration
slide31

Service Center Agency

  • Private Sector Entity
  • Responsible for
  • - Setting up, rollout and management of CSCs
  • - Selection and training of VLEs
  • - Provision of B2C services
slide32

State Designated Agency

  • Specific authority set up/ enabled by State Government
  • Responsible for
    • - Monitoring
    • - Disbursing revenue support
    • - Enforcing Master Service Agreement
    • - Liaising between SCAs and State Governments
slide33

NeGP:The Changing Face of Rural India

Name:Sadhan Chandra Pal

Location: Junbedia, Bankura-II,

West Bengal

Earnings:$250 per month

Village Level Entrepreneur

slide34

NeGP:The Changing Face of Rural India

Name: ManojKarmakar

Location: Sanbandha Gram Panchayat Office,

Block: Bankura-II,West Bengal

Earnings:$300 per month

Village Level Entrepreneur

slide35

NeGP:The Changing Face of Rural India

Name: Santosh Kumar

Location: Divigar, Jharkhand

Earnings:$300 per month

Village Level Entrepreneur

slide36

NeGP:The Changing Face of Rural India

Name: ShrikantYadav

Location: Divigar, Jharkhand

Earnings:$250 per month

Village Level Entrepreneur

slide37

SWAN STATUS

J&K

Himachal

HP

Pradesh

CHD

Arunachal Pradesh

Uttarakhand

Punjab

Punjab

Haryana

Haryana

Sikkim

Delhi

NGL

UP

Assam

Uttar

Pradesh

Rajasthan

MGH

MNP

Bihar

Bihar

TRIPURA

WB

MZR

West Bengal

JHD

Gujarat

Gujarat

MP

Jharkhand

CHH

Orissa

Orissa

SWAN implemented

Maharashtra

Maharashtra

Implementation at Advance stage

AP

Andhra

Goa

Implementation in Progress

Pradesh

Karnataka

Karnataka

Bid Process Initiated

Pondicherry

RFP/ BoM under preparation/revision

TN

Lakshadweep

Tamil

Kerala

Kerala

Nadu

Opted Out from SWAN Scheme

slide38

SDC Status

J&K

Himachal

HP

Pradesh

Punjab

Arunachal Pradesh

Chandigargh

Uttarakhand

Punjab

Delhi

Sikkim

Haryana

Haryana

NGL

UP

Uttar

Pradesh

ASSAM

Rajasthan

MGH

MNP

Bihar

BiH

WB

TRIPURA

MIZORAM

West Bengal

JHD

Gujarat

Gujarat

MP

SDC - Go Live

Jharkhand

  • Daman & Diu

CHH

July - Aug ‘10

3

Orissa

Orissa

  • Dadra

Maharashtra

Maharashtra

Sep - Oct ‘10

6

Nov – Dec‘10

6

AP

Andhra

Pradesh

  • Goa

Jan - Feb ‘11

9

Karnataka

Karnataka

  • Andaman

Mar-Apr ‘11

7

  • Lakshadweep

Pondicherry

TN

Tamil

Kerala

Nadu

DPR yet to be received

2

Kerala

2

Opted Out

slide39

E-District in Goalpara, Assam

Goalpara District rolled out e-District applications integrating CSC, SWAN, which was inaugurated by IT minister in Nov.'09

e district
e-District
    • Objectives
      • Target high volume services at District level
      • Undertake backend process re-engineering to e-enable the delivery of these services through CSCs
  • Examples of services:Issue of Certificates, Application for Pensions, Revenue Court related, Government Dues and Recovery related, Ration Card related and Grievance redressal
status of e district
Status of e-District
  • Pilot projects are being implemented in 14 States (37 districts) covering a population base of 110 million (appx.)
  • Out of these 14, the Pilot projects have been successfully launched in 3 states – UP, Assam and Tamil Nadu
  • Average number of citizen transactions/ month/ district are 20,000
  • National rollout of this MMP at a cost of USD 600 million (appx.) planned for 2010-12
slide42

OUTCOME PARAMETERS

Transparency

Accountability

Corruption free

slide43

IMPACT ASSESSMENT

  • Number of trips to Government offices significantly reduced by 1-2 trips
  • Waiting time at offices reduced in the range 20-40%
  • Land Records Project – Significant reduction in bribery
  • Direct cost savings to the citizens in the range Rs.60-110/- (per transaction)
slide44

Capacity Building Scheme

  • CB Scheme approved for $ 70 Million
  • State e Mission Teams as professional resources to support States at programme level
    • Appraisal and coordination
    • Hand holding of Line Departments
    • Ensure interoperability and adherence to Standards
  • Support to State Administrative Training Institutes
  • Training/Orientation of stakeholders
slide45

Capacity Building Scheme

  • Support to State e- Mission Teams (SeMTs)
    • Professional Resources being provided to States
  • Support to Central Project e-Mission Teams (CPeMTs)
slide46

Capacity Building Scheme

  • Trainings & Sensitisation
    • Leadership Meets for Political Leaders
    • Orientation & Sensitization trainings for Policy Makers
    • CIO / CTO trainings for Project Leaders
    • Change Management / BPR trainings for Government officials
    • eGPx course for long term Capacity Building
    • National E Governance Conference
    • Round Table Conferences with State Governments
slide47

Institutional Framework

State Government

State

State

eGov

eGov

Council(CM)

Council (CM)

State Apex Committee (CS)

State Apex Committee (CS)

Departmental

Departmental

State DIT

DIT

Departmental

Committee

Committee

PeMT

DeMT

SeMT

SeMT

PeMT

Program Management

Project Management