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e-Governance and public sector reform

e-Governance and public sector reform. Email: subhash@imahd.ernet.in Home Page: http://www.iimahd.ernet.in/~subhash Blog: www.subhashbhatnagar.org. e-Governance an Enabler of Improving Governance.

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e-Governance and public sector reform

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  1. e-Governance and public sector reform Email: subhash@imahd.ernet.in Home Page: http://www.iimahd.ernet.in/~subhash Blog: www.subhashbhatnagar.org
  2. e-Governance an Enabler of Improving Governance Rule of law: Fair legal frameworks that are enforced impartially and full protection of human rights. Requires an independent judiciary and incorruptible police force. Participation by all members of a society feel included & have a stake. ” Effectiveness and efficiency: Processes and institutions produce results that meet the needs of society by making the best use of resources ensuring sustainable use of natural resources. Transparency : decisions and their enforcement follows rules . Info is freely available to affected parties. Responsive, Citizen-focused Services Improving services by simplifying the process of delivery, enhancing transparency and reducing corruption. Accountability: Governmental, private sector and civil society must be accountable to the public. Accountability and transparency go together.
  3. eGovernance: Key Characteristics eGovernance is a process of reform enabled by ICTs in the way Governments work share information and deliver services Government to Government: G2G Government to Citizen: G2C: Government to Business: G2B
  4. MANUAL FRONT END MANUAL BACK END Benefits transparency convenience less corruption revenue growth cost reduction FRONT END BACK END
  5. Impact of eGovernanceon Indian Users

  6. NUMBEROFTRIPS

    LAND RECORD PROPERTY TRANSPORT
  7. %PAYINGBRIBES LAND RECORD (46) (44) (17) PROPERTY (68) (61) (41) (7) (2) Functionaries enjoy extensive discretionary power Complex process requiring use of intermediary by client TRANSPORT (53) (48) (20) (21) (14) (14) (5)
  8. E-Applications with Varying Degree of Impact on Transparency E-procurement: Andhra Pradesh, Mexico, Chile Land/Property Transactions- BHOOMI Zero Mass Foundation: Payment of Subsidies MCA-21 Department of Company Affairs OPEN, Seoul Municipality Income Tax-Singapore, India
  9. Scope of eProcurementServices Pre-procurement processes Tender Management system Online publication of tender notice Online bid submission Online evaluation, issue of Letter of award Rate contracts and catalog buying Auctions & reverse auctions Supplier registration Contract monitoring ePayments, PKI
  10. Key Objectives Simplification of procurement procedures Achieving greater transparency in procurement Reducing delay in procurement-ensuring timely completion of projects Leverage buying power through demand aggregation Better value for money for government Significantly reduced cost and time of doing business for both government and industry Increased transparency, level playing field, monitoring and control of procurement process
  11. GOAP For Transparency & Efficiency
  12. Benefits Demonstrated Savings to Government Total anonymity generated more competition Discount quotations even in Single bid tenders Savings of the order of USD 550 million Automated work flows shortened tender lead time from 90-180 days to 36 days Transparency Bid documents available free on Net. Tender evaluation status automatically notified to bidders Corrigendums in public domain No interface with departments up to tender opening
  13. Zero Mass Foundation: Payment of Pensions in AP 1.6 million Customers 6,100 Customer Service Points 9, 200 Villages 127 Districts Warangal, Account Opening and Payments
  14. Enablers of e-Government Vision, Conceptualization, Design and Execution Agency Goals and Tight Linkage with ICT Project objectives stated as outcomes Clarity on measurable value delivered to stake holders Technology: Robust, scalable, Inter-operable Process Reengineering focused on efficiency and transparency Finding solutions to user pain points Change Management Technology People Process Managing Partnerships Attention to Detail in Execution
  15. Lessons for Iraq Focus on service delivery and not just on strategy Use eGovernance to enhance public sector reform agenda Leapfrog but slowly according to your stage of evolution Choose Kiosk based delivery as the primary channel and move to mobile based delivery Benefits come from reengineering Be user centric- remove pain points Do not outsource-matter of great detail Reduce unnecessary discretion Build capacity to reengineer and manage implementation
  16. THANK YOU
  17. Enhance Evaluate Conceptualize Architect Develop Pilot Rollout 6 5 7 1 2 4 3 Focus on First 3 Stages in Life Cycle of a Project Development of Scope+Objectives Current State Assessment Future State Definition
  18. Role of Political Leaders Becoming Champions of e-Government to achieve change of mindset to insist on transformation and NOT automation Removing Barriers to overcome employee resistance to achieve cross-agency coordination Creating a Conducive Policy Environment Mandating provision of e-Services to create confidence in private sector to partner government Enabling speedy Project Development to provide adequate resources
  19. India NeGP Vision All Government servicesAccessibleto the common man In his locality, throughout his life through aOne-stop-shop(integrated service delivery) Ensuring efficiency, transparency & reliability at affordablecosts Project Implementation in Mission Mode Process Re-engineering & Change Management are critical Effective Public Private Partnership is crucial
  20. SDC CSC Unique Application ID Authentication Message Routing Guaranteed Delivery Transaction Log Timestamping Acknowledgement Status Tracking … CSC CSC SSDG SWAN State Registration Revenue Districts SHQ Blocks Transport Municipalities Collector’s Office Taluks Govt. Departments at various levels Tehsil / Taluks Architecture for Service Delivery Call Centers .. State Portal Internet
  21. States State eGov Council (CM) State Apex Committee (CS) SeMT PeMT DIT Program Management Project Management Governance Structures for NeGP GOI National eGov Council (PM) National Apex Committee (CS) PMU - NISG Empowered Committees Of Ministries DIT PeMT Council of CIOs ( IT Secretaries of States)
  22. Capacity Building needs Policy Formulation Committing Resources Taking hard decisions Leadership & Vision Preparing Roadmaps Prioritization Frameworks, Guidelines Program Development Monitoring Progress Inter-agency Collaboration Funds Management Capacity Management Program Management Conceptualization Architecture Definition (RFP, SLA…) Project Development Bid Process Management Project Monitoring Quality Assurance Project Management
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