Katherine A. Rhoades, Dean College of Education and Human Sciences University of Wisconsin-Eau Claire Sarah Williams Jacobson, Professor emerita North Dakota State University. Conflict Resolution…or Do We Mean Management? . Mehitabel , Girl Pioneer, . and her faithful horse . What?
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and her faithful horse
What’s next?According to Howard Gardner, there are only three questions worth asking:
Brief conceptual introduction
Completion and discussion of the Thomas Kilmann Conflict Mode Instrument
Participatory exploration of a model of conflict management strategies
Opportunity to analyze and discuss case studies
A verb meaning “striking together”
A noun meaning “a fight, battle, or struggle”
“…A situation in which interdependent people express (manifest or latent) differences in satisfying their individual needs and interests, and they experience interference from each other in accomplishing these goals”Conflict Is
Donohue and Kirk quoted in Holton, Susan A., ed., Conflict Management in Higher Education, p. 5, (1995) Jossey-Bass Publishers.
Conflict should be avoided.
Conflict is a personality problem.
Deans create the most conflict for department chairs.
The conflict chairs experience is no different than any other administrator in education or industry.
There is only one right way to handle conflict.Conflict Myths and Illusions
From W.H. Gmelch, “The Janus Syndrome: Managing Conflict from the Middle,” in Mending the Cracks in the Ivory Tower: Strategies for Conflict Management in Higher Education, S.A. Horton, ed., (1998), Anker Publishing
Considering multiple alternatives
Creating common goals.
Cultivating a culture of openness and fairness
We need productive ways to utilize conflict as momentum for change by:
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Focus on task