System Wide Information Management (SWIM)

1. System Wide Information Management (SWIM) Operational Responsiveness: An Emerging Trend -Intelligent Business Operations SOA Brown Bag #13 The SWIM Governance Team & Michelle Davis, Progress Software February 8, 2012

2. What Are We Hearing? • Blind SpotsLack of a complete picture of where process data lives and how it is acted upon for informed decision making • Lack of Process FlexibilityBusiness changes fast and so the processes that support it must be more flexible • Slow Time-to-ValueDynamic process management must act upon existing systems, databases, and applications without the need for “rip-and-replace” • Stay in ComplianceThe demands of customers, suppliers, and surrounding regulatory environment are finite and ever-changing • Needs for an Event-Driven BusinessData, the foundation of any business, is driven by events (i.e. customer interactions, order processing, and information transfer)

3. Data And Tools Compound Challenges Impacting “These reports and analyses are not giving me any new insight…I wish I could…” “Wish I could connect my info with another department so we could see how we impact each other” • Completeness and reliability of information • Visibility into the business • Effectiveness of insights and decisions • Ability to act and re-act • User productivity and satisfaction • Total cost of ownership “…don’t trust the data” “There seems to be multiple versions of the truth…data is in many different systems too” “Too many IT assets and tools everywhere, many of them overlap and are redundant” “Takes me days just to produce this simple report” “Limited visibility on what’s going on in my operation....now, and in the last few days” “Wish I can do the reports on my own and not wait for IT”

4. Everyone Is Attempting To: Improve Program Performance Do More with Less Mitigate Risk Jump-Start Innovation Create a Foundation for Business Process Integration Enable Continuity of Operations Improve Operational Performance Enhance Process Improvement Reduce Fraud Waste and Abuse Maximize Resource and Asset Utilization Reduce and Avoid Costs ModernizeIT Manage Through Collaboration Create New Citizen Services Meet Mission Objectives Employ Commercial Best Practices

5. What If You Could Do The Following? Introduce and continuously improve new warfighter/customer services as RAPIDLY as required Identify and solve problems with service delivery BEFORE impacting warfighter/customer satisfaction Identify and MITIGATE potential risks that waste taxpayer dollars Deliver the right information to the right stakeholders at the RIGHT TIME

6. Do One Or All Of These Impact Your Ability To Succeed? IncompleteVisibility Too Slow to MakeDecisions Brittle, InflexibleProcesses Unable to see what’s happening across the business Have no visibility into undocumented or legacy processes First hear about problems from customers Information about customers, products, shipments is incomplete or out-of-date Decision management is “past-tense” Struggling to make sense of deluge of information Inability to understand how combinations of events, transactions and processes will impact the business in real time Cannot anticipate opportunities or threats Inability to make changes fast enough to respond to business needs Limited oversight of processes Cannot quickly react to regulatory changes to reduce exposure to noncompliant activity Not empowered to dynamically correct processes without IT involvement THE LACK OF BUSINESS OPERATIONS INTELLIGENCE HAS ENDED

7. What Makes Business Operations Intelligent? According to Gartner… • Explicit, formal attention to business process design that demonstrates BPM/BPI • Situation awareness mechanisms based on recent events • Embedded/inline analytics via BAM, CEP or other near real-time processing • Software support for intelligent responses such as a rules/orchestration engine

8. IMAGINE: A GPS Navigation System Driver enters an address Embedded optimization software calculates the best route The GPS device compares the location of the automobile with the planned route The device continuously maps the car’s location, adjusts the estimated arrival time and alerts drivers before and when they need to turn or change directions If a turn is missed, the device notifies the driver and calculates a new route

9. GPS and Intelligent Businesses

10. Emergence Of A New Category Forrester: Next Generation Platform Gartner: Intelligent Business Operations IDC: Business Navigation Systems

11. Attributes Of An Intelligent BPMS (iBPMS) Strong synergy with IBO value!

12. Responsiveness Requires A New Technology Approach Control Tower Intelligent Business Operations (IBO) Business Analytics Complex Event Processing Business Rules & Decision Management Business Process Management Real world environment, including “legacy systems”

13. Unlimited Opportunities For Operational Responsiveness IBO Opportunities are usually found in three main types of evolving business: These opportunities will be spoken of and handled differently depending on the roles of the individuals within the organization… yet they are they same drivers and value to the business. Business Growth • Expansion • Partner connectivity • Geographical migration Cost Control • Budget cuts • People reduction/consolidation Business Quality • Customer service/satisfaction • Speed of delivery Strategic Business Initiatives Line of Business Projects CIO/CFO driven programs Business Quality Regulated Businesses Outsourcing Projects ERP / CRM investments Key Performance Indicator programs Acquisitions, mergers, & divestitures Risk reduction & mitigation programs Infrastructure consolidation initiatives Human workflow management Financial compliance management Contact center optimization Employee & customer self-service Inventory management & optimization Category line extension Product lifecycle management

14. IBO In Practice • Needed process improvements to facilitate and accelerate loan closings • Automated business rules and loan closure processes; added events processing and correlation • A unified portal enabled business users to prioritize loans, dramatically reducing the sales cycle and backlog

15. Bringing It All Together For A Responsive Business Student applies for a loan online (business process) Does the student qualify for the loan? (business rules) Entire scenario modeled through the same interface (PCT) Uh oh! Fraud is going on (CEP) Visibility and adjustment of business processes & rules by business users (RPM) Visualize, triage, & take action on process exceptions & activity (BPM) What do we do in this circumstance? (event rules) Adjust the process execution to reflect the decisions (BRMS)

16. Continuous Business Process Improvement For A Responsive Business Progress Control Tower Pre-integrated complete interface for RPM-enabling technologies Progress | Savvion BPM All-in-one streamlined solution for business users to improve decision-making and enable continuous business process improvement for enhanced responsiveness Progress | Corticon BRM Business rules management for business users, enabling smarter decision management for enhanced business responsiveness Progress | Apama CEP Correlating business events enabling smarter decision management for enhanced business responsiveness Progress | Actional BTM Business transaction management and analytics for enhanced business responsiveness

17. Progress Software / FuseSource About Us: FuseSource is the leading provider of open source integration and open source messaging products, and is the only company that includes Apache project leaders to deliver enterprise-class products, services and subscriptions. The team’s unsurpassed knowledge of Apache ServiceMix, ActiveMQ, CXF, and Apache Camel combined with years of experience in building mission-critical applications make FuseSource the safe and cost-effective choice for any integration project. FuseSource is a wholly owned subsidiary of Progress Software Progress Software Corporation (NASDAQ: PRGS) is an independent enterprise software company that enables businesses to be operationally responsive to changing conditions and customer interactions as they occur – to capitalize on new opportunities, drive greater efficiencies and reduce risk. The company offers a comprehensive portfolio of best-in-class enterprise software spanning event-driven visibility and real-time response, open integration, data access and integration, and application development and deployment 17

18. Government Making Progress • Only the operationally responsive infrastructure is capable of managing continuous disruption. • The most responsive business is capable of transforming disruption into an innovation opportunity

19. Questions and Comments