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System Wide Information Management (SWIM). Operational Responsiveness: An Emerging Trend -Intelligent Business Operations. SOA Brown Bag #13. The SWIM Governance Team & Michelle Davis, Progress Software. February 8, 2012. What Are We Hearing?.

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System wide information management swim

System Wide Information Management (SWIM)

Operational Responsiveness:

An Emerging Trend -Intelligent Business Operations

SOA Brown Bag #13

The SWIM Governance Team &

Michelle Davis, Progress Software

February 8, 2012

What are we hearing
What Are We Hearing?

  • Blind SpotsLack of a complete picture of where process data lives and how it is acted upon for informed decision making

  • Lack of Process FlexibilityBusiness changes fast and so the processes that support it must be more flexible

  • Slow Time-to-ValueDynamic process management must act upon existing systems, databases, and applications without the need for “rip-and-replace”

  • Stay in ComplianceThe demands of customers, suppliers, and surrounding regulatory environment are finite and ever-changing

  • Needs for an Event-Driven BusinessData, the foundation of any business, is driven by events (i.e. customer interactions, order processing, and information transfer)

Data and tools compound challenges
Data And Tools Compound Challenges


“These reports and analyses are not giving me any new insight…I wish I could…”

“Wish I could connect my info with another department so we could see how we impact each other”

  • Completeness and reliability of information

  • Visibility into the business

  • Effectiveness of insights and decisions

  • Ability to act and re-act

  • User productivity and satisfaction

  • Total cost of ownership

“…don’t trust the data”

“There seems to be multiple versions of the truth…data is in many different systems too”

“Too many IT assets and tools everywhere, many of them overlap and are redundant”

“Takes me days just to produce this simple report”

“Limited visibility on what’s going on in my, and in the last few days”

“Wish I can do the reports on my own and not wait for IT”

Everyone is attempting to
Everyone Is Attempting To:

Improve Program Performance

Do More with Less

Mitigate Risk

Jump-Start Innovation

Create a Foundation for Business Process Integration

Enable Continuity of Operations

Improve Operational Performance

Enhance Process Improvement

Reduce Fraud Waste and Abuse

Maximize Resource and Asset Utilization

Reduce and Avoid Costs


Manage Through Collaboration

Create New Citizen Services

Meet Mission Objectives

Employ Commercial Best Practices

What if you could do the following
What If You Could Do The Following?

Introduce and continuously improve new warfighter/customer services as RAPIDLY as required

Identify and solve problems with service delivery BEFORE impacting warfighter/customer satisfaction

Identify and MITIGATE potential risks that waste taxpayer dollars

Deliver the right information to the right stakeholders at the RIGHT TIME

Do one or all of these impact your ability to succeed
Do One Or All Of These Impact Your Ability To Succeed?


Too Slow to MakeDecisions

Brittle, InflexibleProcesses

Unable to see what’s happening across the business

Have no visibility into undocumented or legacy processes

First hear about problems from customers

Information about customers, products, shipments is incomplete or out-of-date

Decision management is “past-tense”

Struggling to make sense of deluge of information

Inability to understand how combinations of events, transactions and processes will impact the business in real time

Cannot anticipate opportunities or threats

Inability to make changes fast enough to respond to business needs

Limited oversight of processes

Cannot quickly react to regulatory changes to reduce exposure to noncompliant activity

Not empowered to dynamically correct processes without IT involvement


What makes business operations intelligent
What Makes Business Operations Intelligent?

According to Gartner…

  • Explicit, formal attention to business process design that demonstrates BPM/BPI

  • Situation awareness mechanisms based on recent events

  • Embedded/inline analytics via BAM, CEP or other near real-time processing

  • Software support for intelligent responses such as a rules/orchestration engine

Imagine a gps navigation system
IMAGINE: A GPS Navigation System

Driver enters an address

Embedded optimization software calculates the best route

The GPS device compares the location of the automobile with the planned route

The device continuously maps the car’s location, adjusts the estimated arrival time and alerts drivers before and when they need to turn or change directions

If a turn is missed, the device notifies the driver and calculates a new route

Emergence of a new category
Emergence Of A New Category

Forrester: Next Generation Platform

Gartner: Intelligent Business Operations

IDC: Business Navigation Systems

Attributes of an intelligent bpms ibpms
Attributes Of An Intelligent BPMS (iBPMS)

Strong synergy with IBO value!

Responsiveness Requires A New Technology Approach

Control Tower

Intelligent Business Operations (IBO)

Business Analytics

Complex Event Processing

Business Rules & Decision Management

Business Process Management

Real world environment, including “legacy systems”

Unlimited opportunities for operational responsiveness
Unlimited Opportunities For Operational Responsiveness

IBO Opportunities are usually found in three main types of evolving business:

These opportunities will be spoken of and handled differently depending on the roles of the individuals within the organization… yet they are they same drivers and value to the business.

Business Growth

  • Expansion

  • Partner connectivity

  • Geographical migration

    Cost Control

  • Budget cuts

  • People reduction/consolidation

    Business Quality

  • Customer service/satisfaction

  • Speed of delivery

Strategic Business Initiatives

Line of Business Projects

CIO/CFO driven programs

Business Quality

Regulated Businesses

Outsourcing Projects

ERP / CRM investments

Key Performance Indicator programs

Acquisitions, mergers, & divestitures

Risk reduction & mitigation programs

Infrastructure consolidation initiatives

Human workflow management

Financial compliance management

Contact center optimization

Employee & customer self-service

Inventory management & optimization

Category line extension

Product lifecycle management

Ibo in practice
IBO In Practice

  • Needed process improvements to facilitate and accelerate loan closings

  • Automated business rules and loan closure processes; added events processing and correlation

  • A unified portal enabled business users to prioritize loans, dramatically reducing the sales cycle and backlog

Bringing it all together for a responsive business
Bringing It All Together For A Responsive Business

Student applies for a loan online (business process)

Does the student qualify for the loan? (business rules)

Entire scenario modeled through the same interface (PCT)

Uh oh! Fraud is going on (CEP)

Visibility and adjustment of business processes & rules by business users (RPM)

Visualize, triage, & take action on process exceptions & activity (BPM)

What do we do in this circumstance? (event rules)

Adjust the process execution to reflect the decisions (BRMS)

Continuous business process improvement for a responsive business
Continuous Business Process Improvement For A Responsive Business

Progress Control Tower

Pre-integrated complete interface for RPM-enabling technologies

Progress | Savvion BPM

All-in-one streamlined solution for business users to improve decision-making and enable continuous business process improvement for enhanced responsiveness

Progress | Corticon BRM

Business rules management for business users, enabling smarter decision management for enhanced business responsiveness

Progress | Apama CEP

Correlating business events enabling smarter decision management for enhanced business responsiveness

Progress | Actional BTM

Business transaction management and analytics for enhanced business responsiveness

Progress software fusesource
Progress Software / FuseSource

About Us:

FuseSource is the leading provider of open source integration and open source messaging products, and is the only company that includes Apache project leaders to deliver enterprise-class products, services and subscriptions. The team’s unsurpassed knowledge of Apache ServiceMix, ActiveMQ, CXF, and Apache Camel combined with years of experience in building mission-critical applications make FuseSource the safe and cost-effective choice for any integration project. FuseSource is a wholly owned subsidiary of Progress Software

Progress Software Corporation (NASDAQ: PRGS) is an independent enterprise software company that enables businesses to be operationally responsive to changing conditions and customer interactions as they occur – to capitalize on new opportunities, drive greater efficiencies and reduce risk. The company offers a comprehensive portfolio of best-in-class enterprise software spanning event-driven visibility and real-time response, open integration, data access and integration, and application development and deployment


Government making progress
Government Making Progress

  • Only the operationally responsive infrastructure is capable of managing continuous disruption.

  • The most responsive business is capable of transforming disruption into an innovation opportunity