work tools of tomorrow a case study in innovation l.
Skip this Video
Loading SlideShow in 5 Seconds..
Work Tools of Tomorrow: A Case Study in Innovation PowerPoint Presentation
Download Presentation
Work Tools of Tomorrow: A Case Study in Innovation

Loading in 2 Seconds...

play fullscreen
1 / 18

Work Tools of Tomorrow: A Case Study in Innovation - PowerPoint PPT Presentation

  • Uploaded on

Work Tools of Tomorrow: A Case Study in Innovation. Financial Management Institute . Jill Kot, Assistant Deputy Minister Workplace Technology Services Ministry of Labour & Citizens’ Services September 17, 2008. Outline. Workplace Technology Services – Context

I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
Download Presentation

PowerPoint Slideshow about 'Work Tools of Tomorrow: A Case Study in Innovation' - salena

An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.

- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
work tools of tomorrow a case study in innovation

Work Tools of Tomorrow:A Case Study in Innovation

Financial Management Institute

Jill Kot, Assistant Deputy Minister

Workplace Technology Services

Ministry of Labour & Citizens’ Services

September 17, 2008

  • Workplace Technology Services – Context
  • Workstations: Where We Came From
  • Current State
  • Upcoming Upgrade (U2.0)
  • Drivers for Change
  • Communications & Collaboration
  • The Tools
  • The Approach & Early Outcomes

Workplace Technology Services (WTS)

  • WTS provides the Shared Services Technology Infrastructure for Government
    • All 19 Ministries and 168 Broader Public Sector Organizations
  • Technology Infrastructure =
    • Computer Workstations
    • Computer Servers
    • Government Network
    • Shared, Government-Wide Applications such as Payroll



Workplace Technology Services

WTS provides:

  • Services to 4,000 Locations, 50,000 Customers and 600,000 Students
  • 37,000 Workstations, 6,000 BlackBerry devices
  • 40,000 Email Accounts, 6 million Email Messages per Month (and Growing)
  • 50,000 Telephone Connections
  • 1,600 Computer Servers, storing 15 terabytes of email
  • 31,000 Pay Cheques Processed Every Two Weeks
  • 450 Full Time Employees, 250M in Recoveries
Technology As An Enabler of Innovation

“At Microsoft there are lots of brilliant ideas, but the image is that they all come from the top – I’m afraid that’s not quite right”

Bill Gates

current state
Current State

Results To-Date:

Service Levels:

100% of security patches distributed within 3 days as of June ’07

Deskside support resolving problems in remote areas within 12 hours 96% of the time

Service Desk Customer Satisfaction at 90% in June 2008

Savings (over the first 3 years):

$6 million for service support costs and $7 million for hardware

Additional 5% savings in service support costs as number of workstations grew over 35,000 (Nov ’07)

Leveraging economies of scale (e.g. Microsoft Licensing Agreement)


No major viruses since first refresh (9 million malicious attempts each month)

Employees can log on at any government workstation

Provides opportunities for innovation

“Focusing on Continuous Improvement”

workstation upgrade 2 0 drivers for change
Workstation Upgrade 2.0:Drivers for Change

Drivers for Change:

  • Technology currency
  • Enhanced security
  • Workforce demographics (modern tools)
  • Alignment with IM/IT Plan (eg. information sharing)
  • Climate action (carbon reduction - travel)
  • A platform for innovation
  • Contractual Commitment



  • Outlook 2007
  • Word 2007
  • Excel 2007
  • PowerPoint 2007
  • Access 2007
  • Communicator 2007
  • Live Meeting 2007
  • Groove 2007
  • OneNote 2007
  • InfoPath 2007
  • Publisher 2007

Upcoming Upgrade (U2.0): What’s Included?

  • Additional Benefits:
  • Security
  • Encryption
  • Innovative deployment (all employees will receive all the tools)
  • Provides tools that many employees have at home
the tools
The Tools

The Platform for Innovation:“Removing traditional information technology barriers to innovation”

the tools12
The Tools

Instant Messaging: Microsoft Office Communicator



the approach setting the stage for innovation
The Approach: Setting the Stage for Innovation

The “Early Adopter” approach, intended to:

Put the tools in the hands of the front line

Identify early outcomes

Help with training and change management

Full implementation through U2.0

Beginning September 2008

16 month schedule

the tools early outcomes
The Tools: Early Outcomes
  • Outcomes Achieved by Early Adopters with Work Tools of Tomorrow:
    • Ministry of Forests
      • Paperless Activities - executive group has traditionally printed many documents (e.g. binders). They have been able to move to a largely paperless office - estimated 70-80% reduction in printing.
      • Time Savings - due to the ability to collect documents in real time within the Groove worksite, the executive support workers no longer have to compile daily binders. A new technology combined with a new work process supports the objective of “doing more with less” - estimated at least 3-4 hours saved per week
the tools early outcomes17
The Tools: Early Outcomes
    • Cross Government Research Policy and Practice
      • Reduced Travel – one participant has found travel from Vancouver to Victoria significantly reduced now that she can connect with her team member remotely - estimated up to 60% less travel necessary
    • Ministry of Aboriginal Relations & Reconciliation
      • Increased Efficiencies – instant messaging allows them to focus more time on deliverables rather than responding to emails - number of emails received significantly decreased
  • Early Adopter Quote:
  • “I cannot imagine having to go back to the old way of doing things now
  • that I see what is possible with these new tools”