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International Surveyor Workshop “The International Experience”, August 29-30, 2010. THE JOURNEY SO FAR…Accreditation Canada’s Recent Projects. Presented by: Donna Hutton. Leading Practices in the International Market. 2. Middle Eastern Surveys. Progressive direction Competitive market
International Surveyor Workshop “The International Experience”, August 29-30, 2010 THE JOURNEY SO FAR…Accreditation Canada’s Recent Projects Presented by: Donna Hutton
Middle Eastern Surveys • Progressive direction • Competitive market • Most current equipment • Computerization • Hospitality • Multicultural staff • For profit target market
Saad Specialist Hospital, Saudi Arabia Sophisticated Simulation Lab Staff come from many countries with diverse cultures ( 80% of staff are expats) Communication is complex , teamwork challenges Results: Lab teaches teamwork/communication skills, reduced patient safety risks competency development and maintenance (Effective Organizations) 4
Security Forces Hospital, Saudi Arabia • Lab System Reviews Orders • Blocks previously ordered tests • Monthly utilization reviews (Critical Care, Standard 3)
Al Hammadi Hospital, Saudi Arabia • WIPRO Application to Automated Medical Record • Computerized system removes patient care information from the system once an outpatient appointment has been completed. • Only staff on the unit may access patient care record • Individuals who attempt to access records of relatives are flagged and admitting is alerted. • Outpatient record is fully automated ( Effective Organizations)
Security Forces Hospital, Saudi Arabia Booking/Confirming Patient Appointments Voice activated telephone appointment system for self booking Short messaging system ( SMS) follows up booking with text message to patient’s cell phone to remind them of appointment (Ambulatory Care Standard 1)
Security Forces Hospital, Saudi Arabia • Electronic Storyboard Tracks progress on the operational plan • A rolling presentation may be displayed on a variety of AV systems throughout the hospital • Progress being made is shared through indicator data ( Information Management, Standard 1)
Security Forces Hospital, Saudi Arabia • Computerized Pharmacy System • Flat Screen monitor advises patients when meds are available • System identifies patient waiting longer than 20 minutes for priority management ( Ambulatory Care. St 14)
Security Forces Hospital, Saudi Arabia • Precalculated Drugs for Cardiac Arrest • All Pediatric ICU patients have pre calculated drugs available on the crash cart • Avoids the high probability of error during the time of resuscitation ( Acute Care Services St 14)
Leading Practices - Padova, Italy Data Medica, prospective analysis of client safety issues and identification of QI strategies ( Standard 5, Culture)
Padova University Hospital, Italy Salus Pueri (Pediatric Dept) First ethics committee in Italy to invite and respond to queries of clients or their next of kin (Standard 11, Acute Care)
Proud to be one of the Top 25 Employers Fier de faire partie des 25 meilleurs employeurs 13