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BPO On Demand May 2009. On-Demand Sourcing Solutions for Middle Market Enterprises. Safe Harbor Statement.

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bpo on demand may 2009

BPO On DemandMay2009

On-Demand Sourcing Solutions

for Middle Market Enterprises

safe harbor statement
Safe Harbor Statement

Certain statements in the following presentation relate to future results that are forward looking statements as defined in the Private Securities Litigation Reform Act of 1995. Actual results may differ materially from those projected as a result of certain risks and uncertainties, including but not limited to those noted in our forms and other filings with the SEC. This presentation includes historical and forward-looking pro forma information. The Company assumes no responsibility to update the information contained in this presentation.

This presentation and the information contained herein is the property of BPO Management Services, Inc.

Outsourced Services Recurring Revenue On Demand Model

slide3

Company Profile

Mission Statement - Mid-Market BPO Play

To be dominant provider of back-office sourcing solutions,

offered on a recurring revenue basis,

to middle market enterprises located throughout North America.

  • Ticker: OTCBB:HAXS
  • Founded: July 2005
  • Public: Reverse merger in December 2006
  • Customers: 400+ in North America
  • Employees: 300
  • Headquarters: Anaheim, CA
  • Pennsylvania Corporation: Post HAXS merger December 2008

Outsourced Services Recurring Revenue On Demand Model

slide4

Company Profile

Mission Statement - Mid-Market BPO Play

To be dominant provider of back-office sourcing solutions,

offered on a recurring revenue basis,

to middle market enterprises located throughout North America.

Mission Statement - Mid-Market BPO Play To be dominant provider of back-office sourcing solutions, offered on a recurring revenue basis, to middle market enterprises located throughout North America.

  • Financial Overview:
    • Recurring revenue model with strong operating leverage
    • Q1 2009 Revenue run rate $40M – with EBITDA margins expanding to +25% as we integrate business functions, grow critical mass and leverage existing IP/infrastructure
  • Growth Strategy:
    • Vertical solutions that leverage our core IP/infrastructure
    • Middle market focus Huge marketplace opportunity
    • Generate Significant Organic growth projections
    • CFO sell  plays well in uncertain economic times
    • Significant customer cost savings – on-demand model
    • Accretive acquisitions with strong operating leverage

Outsourced Services Recurring Revenue On Demand Model

slide5

Founders/Management Team

Patrick Dolan, Chairman and CEO

  • Co-Founder
  • Prior to co-founding BPOMS, Mr. Dolan served as president and chief operating officer of Infocrossing Inc. [Nasdaq: IFOX], chairman and chief executive officer of Systems Management Specialists (SMS) and spent the early years of his career with Affiliated Computer Services (ACS) and SHL Systemhouse
  • 25 years outsourcing industry experience

Jim Cortens, President

  • Co-Founder
  • Prior to co-founding BPOMS, Mr. Cortens served as executive vice president of Infocrossing Inc. [Nasdaq: IFOX], president and director of Systems Management Specialists (SMS), and spent the early years of his career with SHL Systemhouse
  • 25 years outsourcing industry experience

John Carradine, COO

  • Former CEO, Healthaxis
  • Mr. Carradine’s prior experience includes acting as CFO and a member of the Board of Directors of Micrografx, Inc. until its sale to Corel Corporation in 2001, CFO of Intellicall, Inc. a telecommunications company and treasurer of Computer Language Research, Inc. a data services company for the accounting industry.
  • 25 years in the software and data services industry

Outsourced Services Recurring Revenue On Demand Model

slide6

Founders/Management Team

Nick Curry, SVP – Head Canadian Operations

  • Leads Canadian business activities
  • Former CFO,CIO at major Canadian telecommunications and financial services corporations
  • Significant business development expertise - +25 years industry experience

Ron Herbert, CFO

  • Former, CFO Healthaxis

Brent Webb, General Counsel and Assistant Corporate Secretary

  • Former, General Counsel HAXS

Outsourced Services Recurring Revenue On Demand Model

milestones to date
Milestones to Date
  • $4.2 million founders investment
  • Q4 2006 – Reverse merger to become public company
  • Q2/Q3 2007 – Closed $21 Million in financing with 4 Institutional investors
  • Q2 and Q3 2007 – Completed 3 Acquisitions to accelerate growth, strengthen product and service offerings, expand client base and enhance cross selling opportunities
  • Q2 2008 – Raised $6 Million through a warrant exercise with 2 existing institutional investors to pursue the HAXS transaction
  • Q4 2008 – Closed HAXS merger
  • Strong/growing pipeline – Current economic situation accelerates middle market BPO track
  • Completed initial growth platform to support delivery of back-office business functions on an outsourced/recurring revenue basis – vertical solutions that leverage core IP/infrastructure capability
    • HROn-Demand HRIS system for the middle market
    • ECM Enterprise Content Management solutions
    • ITO IT Outsourcing – Tier 1 Data Center/Network Services
    • FAO A/P outsourcing solution
    • Healthcare Claims processing engine with HAXS merger
  • Track record of rapid organic growth

Any-shore

On-Demand

delivery model

Outsourced Services Recurring Revenue On Demand Model

vision for growth value creation
Vision for Growth/Value Creation
  • Target +$250M recurring revs
  • 1.5* Revs  $375M valuation

Revenue

$200m

$150m

Operating Platform Completed

Reached inflexion point

Growth/profitability acceleration

Operating platform leverage

$100m

$50m

*

Post – HAXS merger

Rev $43m

Pre-HAXS

Rev $30m

$30m

*

  • Accelerated Organic Growth
  • Accretive Acquisitions

$10m

Reverse Merger

Rev $9m

*

*

Private

Rev $5m

Dec’06

Dec’08

Dec’10

Dec’12

Outsourced Services Recurring Revenue On Demand Model

what we do
What We Do
  • We are IBM/Accenture for the Middle Market

Comprehensive Set of Outsourced Back-Office Solutions - Middle Market Focus

Comprehensive Offering – One Stop Shop

Services Provided on Standardized Platforms

Global Delivery Capability – Best Shore Delivery Model

Software as a Service Delivery ‘SaaS’

Leverage Data Center Infrastructure & Intellectual Property

Satisfied Customers – High BPO Contract renewal rates

Our platform provides economies of scale/delivery capability similar to Tier 1 providers

Outsourced Services Recurring Revenue On Demand Model

business model
Business Model

Over 80% of revenue is contracted and recurring  grow

Opportunity to cross-sell solutions into existing clients

High renewal rates on contracts

BPOMS business model based on recurring revenue, critical mass and strong operating leverage.

Recurring Revenue

  • Highly leverageable IP/infrastructure
  • Software/infrastructure unit costs decrease with scale
  • Fewer resources needed for each incremental client
  • Cross-utilization of resources across data centers/facilities

Operating Leverage

  • Tier 1 data center – significant available capacity
  • Imaging/capture/scan – off/near/on-shore capability
  • North American geographic coverage
  • Facilities at about 25% capacity

Infrastructure

in Place

Revenue above $50 million accelerates profitability

Outsourced Services Recurring Revenue On Demand Model

comprehensive services
Comprehensive Services

Healthcare IT and Administration

Information Technology Outsourcing

  • Front-end Claims BPO Services
  • SaaS based Claims and Admin Software
  • Web Portals
  • Provider Database Management
  • Vendor Integration and Data Management
  • Tier 1 capable data center
  • Managed Services
  • Applications Services
  • Multi-platform Managed Hosting
  • Professional Services and Staffing
  • IT Consulting
  • 7X24X365 operations
  • Network Management
  • Business Recovery

BPOMS

IBM/Accenture for

the Middle Market

  • Finance/Accounting Outsourcing
  • Accounts Payable SaaS Systems
  • Accounts Payable Outsourcing
  • Scanning and Indexing

Enterprise Content Management

Human Resource Outsourcing

  • Custom ECM Solutions
  • Document Management Software
  • Data Capture/Scan/Index
  • Document Media Conversion
  • Hosted Image Retrieval Systems
  • eReview Collaboration Software
  • Systems Integration/Implementation
  • HRIS Systems and Self-Service Portal
  • HR Consulting
  • Payroll and System Integration
  • Compliance Administration
  • Reporting and HR Metrics
  • Performance Management
  • Vendor Management
  • HR Process Redesign

Outsourced Services Recurring Revenue On Demand Model

across industry verticals
Across Industry Verticals

Outsourced Services Recurring Revenue On Demand Model

it outsourcing solutions
IT Outsourcing Solutions

Cost effective managed services as an alternative to traditional in-house or other outsourced solutions.

Management and applications services tailored to customers' demands allowing them to focus on their core business.

We offer complete multi-platform managed hosting solutions on a 24*7 basis.

Data Warehousing and ETL Tools

Network and Remote Desktop Management

Business Recovery

Professional Services

We are a Leading Provider of Managed IT Infrastructure Services

SAS 70 Type II Certified

Class A Rated Data Center Facilities

7X 24 X 365 Operations

We are product and supplier independent and support all well established multi-platform computing technologies

Mainframe

Mid-Range (AS/400 iSeries, all flavors of Unix)

Open Systems (Intel) Servers

Remote Server and Desktop Support

Outsourced Services Recurring Revenue On Demand Model

enterprise content management
Enterprise Content Management

We help our customers

Improve their back-office performance

Make better decisions faster by finding the right information when it is needed

Process documents more effectively

Reduce the need for handling and filing paper documents

Streamline the ability to find, manage and access documents in or out of the office

Our end-to-end solutions touch every aspect of enterprise content management

Capture

Our Enterprise Content Management products, services and solutions are aimed at helping business and government capture, index, access, deliver and preserve their documents.

Classify

Extract

Validate

Deliver

Outsourced Services Recurring Revenue On Demand Model

healthcare solutions
Healthcare Solutions

We Combine Technology and Service to Deliver Value

  • For more than 40 years, we've helped TPAs, insurance companies, MCOs and self-administered employers relentlessly attack inefficiencies and reduce costs.
  • Healthaxis wide array of products and services help payers drive down costs and improve operational efficiencies.
  • Our ability to integrate and automate critical administrative processes enables customers to focus on their core competencies while providing their customers with a higher level of service.
  • TPA’s reduce administrative expenses, and improve operational efficiencies.
  • Insurance companies and MCOs maximize margins, reduce medical claims processing costs, improve operational efficiencies and mitigate risk.

Smart Front End – A unique package of data conversion and pre-adjudication technology products

Web-Based Solutions – A suite of four Web tools that facilitate member self-service, broker information and employee enrollment.

Benefit Administration Systems – Mature, time-tested ASP solutions for enrollment, plan administration, billing, claims, consumer-driven health plans (HRA/FSA) and fulfillment.

Provider Management – A combination of proprietary technologies and services delivering clean provider data and flexible eligibility matching and data transmission.

Post Adjudication Services – Services that simplify fulfillment, payment, reporting and analysis

Outsourced Services Recurring Revenue On Demand Model

a p outsourcing
A/P Outsourcing

We help improve A/P work processes by eliminating paper forms and automating workflow.

Our A/P invoice processing solutions enable our customers to capture, route, and track information electronically and delivering invoice data automatically to your back-end system.

We scan incoming invoices and capture all relevant information from the image (for example: invoice date, invoice number, purchase order number, and invoice total). Our A/P solutions also give our customers the ability to automatically match purchase orders with invoices, eliminating labor intensive manual matching.

Accounts Payable departments are constantly challenged by the rising costs of processing and handling paper invoices.

The Solution - Automate Accounts Payable Processes

Outsourced Services Recurring Revenue On Demand Model

hr outsourcing
HR Outsourcing

We are both a human resource BPO direct service provider and an expert BPO human resource project manager

We support businesses

HRAdvocate, our HRIS solution, is provided on a hosted, SaaS, or licensed basis

Senior customer executives take great comfort from the fact that the ongoing management of their critical human capital resources will be handled by our human resource business experts who are well versed in the who, what, where, and why of human resource BPO

Comprehensive Products & Services

HRIS

Self-Service Portal

Recruiting

Payroll and System Integration

Benefits Administration

Compliance Administration

Reporting and HR Metrics

Succession Planning

Training Administration

System Security

Employee Relations

Staffing

Legal Compliance

Performance Management

Compensation Planning

Vendor Management

HR Process Redesign

  • New to the human resource BPO market
  • Established businesses already outsourcing human resources
  • Businesses that want to maximize the ROI of their in-house workforce

Outsourced Services Recurring Revenue On Demand Model

rapidly expanding marketplace
Rapidly Expanding Marketplace

Market rapidly expanding to

include processes that cut

across all business sectors

and industries

Market size in 2015 projected at $750B

Globalization and economic

uncertainty will accelerate BPO growth – especially in the middle market

Today’s

Global BPO Market

is $400B

growing at 10% CAGR

Significant portion of new

growth coming from middle

market – since there is low

penetration to date

Middle market demands price

competitive, comprehensive

flexible service offering with

on-shore touch points

Outsourced Services Recurring Revenue On Demand Model

middle market focus
Middle Market Focus

Enormous Market Opportunity

Enterprise

Size

IBM

Accenture

HP

CAGR=+15%

Our Target Market

Middle Market Companies

typically between $500 million

& $3 billion in sales

Small, Niche

Providers

Capability/Global Presence

Outsourced Services Recurring Revenue On Demand Model

peer group analysis
Peer Group Analysis

Outsourced Services Recurring Revenue On Demand Model

investment highlights
Investment Highlights
  • Low BPO penetration
  • Plays well in uncertain economic times
  • CFO focus
  • Building SaaS enabled BPO – comprehensive service offering
  • Significant market opportunity
    • “Green Field” - Largely untapped middle market target
    • Significant cost savings opportunity for outsourcing customers
    • Cross selling initiatives
    • BPOMS + HAXS
  • BPOMS comprehensive service platform
    • “One Stop Shop” offers a scalable comprehensive outsourced back-office solution for middle market enterprises

Outsourced Services Recurring Revenue On Demand Model

investment highlights1
Investment Highlights
  • Strong management team
    • “Cash In” investors
    • Significant combined business process outsourcing experience
    • Acquisitions and business integration experience
  • Tremendous shareholder value creation opportunity
    • Initial growth platform already built
    • BPOMS + HAXS – building critical mass
    • Currently under-valued
    • Business model yields significant operating leverage
    • Cost savings sell to customers – no additional spend
  • Low Risk Investment
  • Marketplace Credibility
  • Transform into impressive On Demand Multiples
  • High Incremental Margins
  • Plays well in uncertain economic times

Outsourced Services Recurring Revenue On Demand Model