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Quality Management Systems: A Comparison of GE Energy & Škoda Power. Katarina Hranaiova Christina Gasserova Jessica McKennaova SPRING 2007. Outline. Intro to QMS Š koda Power GE Energy Comparison Conclusion. QMS. Globalization Universal c ompetition

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quality management systems a comparison of ge energy koda power

Quality Management Systems: A Comparison of GE Energy & Škoda Power

Katarina Hranaiova

Christina Gasserova

Jessica McKennaova

SPRING 2007

outline
Outline
  • Intro to QMS
  • Škoda Power
  • GE Energy
  • Comparison
  • Conclusion
slide3
QMS

Globalization

Universal competition

Only the best products & services can prevail

QUALITY = DIFFERENTIATION

slide4
QMS
  • Total Quality Management
    • An organization-wide approach that focuses on producing high-quality goods and services
  • Product Quality
    • Focus on the requirements of the customer
  • Process Quality
    • Production of error-free products
elements of tqm
Elements of TQM
  • Leadership
    • Vision, planning & communication
  • Employee Involvement
    • Receive input from those nearest to problems
  • Product/Process Excellence
    • Continuous improvement
  • Customer Focus
    • Customers’ perception of quality
koda power a s
Škoda Power a.s.
  • Leading European supplier of modern systems, components, and services in the field of design and manufacturing of power generation equipment
koda power a s1
Škoda Power a.s.

TQM

EN ISO 9001:2000

  • Integrated quality management system

EN ISO 14001:2004

  • Environmental management system
ge power
GE Power
  • Reliable, efficient products and services for the energy industry
  • Works with businesses and authorities that generate, transmit, or use electricity
  • Operates in all of the following energy sectors:
    • Coal, oil, natural gas and nuclear energy, as well as with renewable resources such as water and wind energy
ge power1
GE Power
  • Six Sigma
  • ISO 9001:2000
    • Quality management systems
  • Ranked among the top global corporations that consider environment protection as part of their core values
similarities
Similarities
  • Škoda adopted Six Sigma when working with GE on turbine project
  • Environmental focus (ISO 14001)
  • Identify problems before them become an issue
    • Innovation & continuous improvement
  • 4 Elements of TQM
    • Leadership
    • Employee involvement
    • Product/process excellence
    • Customer focus
differences
Differences
  • Different scale, scope, & strategy
  • Measurement tools
    • GE more statistical
  • Awards
    • USA: Malcolm Baldrige National Quality Award
    • Europe: European Quality Award
    • CZ:Czech Republic National Quality Award
conclusion
Conclusion
  • Quality has many dimensions
  • Globalization = increased focus on quality
  • GE & Škoda industry leaders in QMS