WRGC Customer Service Roundtable Discussion

1. R Southwest Gas Corporation WRGC Customer Service Roundtable Discussion

2. Employee Safety Issues • Personal Protection Equipment/Uniforms • Unsafe appliance access • Ladders • Attics • Roofs • Best Practices • Other

3. Leak Detection Equipment • Types used • Search • confirmation • How it is used • Inside investigation • Outside investigation • Carbon Monoxide • Do you respond? • If so to what extent? • If not, who does? • Other

4. Meters/Regulators • Sources of ignition within proximity of meter/regulator • Utility wall concept • Meters • Replacement programs • performance issues • Regulator performance issues • Chattering/Noisy • Other

5. Leak Detection • Gas leaks are detected by using one or more of the following methods: • Senses: seeing, hearing, smelling • Soap bubble test • Meter clock/drop test • Pressure tests • Approved electronic leakage detection equipment • Confirmation instruments • Search instruments

6. Service Levels • To what extent • Light appliances and check for proper operation • Service appliances • Identify code violations • Soft off program • Benefits • Pitfalls • Typical wait time for service • do specific order types take precedence • Service charges • types • Other

7. Illegal Usage/Energy diversion • Problems identified • Actions taken • Special locks used • Best practices • Other

8. Quality Control • Types • Field rides • Follow up after technician • Frequency • Other

9. Open Discussion