Expect the Unexpected

1. This presentation will probably involve audience discussion, which will create action items. Use PowerPoint to keep track of these action items during your presentation • In Slide Show, click on the right mouse button • Select “Meeting Minder” • Select the “Action Items” tab • Type in action items as they come up • Click OK to dismiss this box • This will automatically create an Action Item slide at the end of your presentation with your points entered. Expect the Unexpected The Art of Innovation Chapter 8

2. Balancing Unpredictability • “Chance has played a role in all kinds of breakthroughs, from science, to technology and business.” (Kelly 150)

3. Unexpected Ups and Downs • Products with history and money on their side may still fail.

4. Good Timing Doesn’t Hurt • Balance: • Features • Price • Timing

5. Nimble Response • Stay in touch with how consumers use your product • Ex: Kleenex, Kevlar, Zelco, Wolverine, etc.

6. Looking Cross-Eyed • Consider the possibility of using products in multiple fields • Exs: Swivel chair, golf cart, duct tape, etc.

7. Exercising Your Cross-Pollination Muscles • Be intellectually curious • Expand your horizons

8. Seven Planting Tips • Subscirbe and Surf • Play Director • Hold an Open House • Inspire Advocates • Hire Outsiders • Change Hats • Cross-Train

9. This presentation will probably involve audience discussion, which will create action items. Use PowerPoint to keep track of these action items during your presentation • In Slide Show, click on the right mouse button • Select “Meeting Minder” • Select the “Action Items” tab • Type in action items as they come up • Click OK to dismiss this box • This will automatically create an Action Item slide at the end of your presentation with your points entered. Barrier Jumping The Art of Innovation Chapter 9

10. Watching the Border • Cultural differences matter • Technology is accepted on different curves • In order to have success, you have to be aware of the traditions and cultural barriers

11. Stubbornly Unmetric • Units do matter • Exs: belt clip, Mars Climate Orbiter, etc.

12. Sidesteps • Initial failures aren’t the end of the world • The S-curve of Acceptance • Social norms

13. Deal Killers • FUD - fear, uncertainty, and doubt • Adaptations • Differentiation

14. Patent Pending • Evaluate existing products • Start from scratch

15. Opening the Floodgates • Writer’s Block vs. Energy

16. Barriers vs. Bridges • Barriers: Hierarchy-Based, Bureaucracy, Anonymous, Clean, Experts • Bridges: Merit-Based, Autonomy, Familiar, Messy, Tinkerers

17. Skill Sets • Open your mind to new skills

18. Handshakes • Affordances • Lack of Affordances • “Good products are like generous hosts.” (Kelly 185)

19. Rituals Reward • Rituals and traditions must be noticed and respected • Bridges • Reinvention • Incentives

20. Evangelism Works • Grassroots Organizing • Word of Mouth • Selling • Cheerleading

21. Running with Al Gore • Dare to find a champion