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Electronic Ticketing Implementation. Moscow June 28 th 2006 Vladimir Tepikin Reservations Systems Manager Ukraine International Airlines. Electronic Ticketing . Phase I Interline Electronic Ticketing GDS Electronic Ticket issuance Ground Handling Revenue Accounting

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Electronic Ticketing Implementation


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    1. Electronic Ticketing Implementation Moscow June 28th 2006 Vladimir Tepikin Reservations Systems Manager Ukraine International Airlines

    2. Electronic Ticketing Phase I • Interline Electronic Ticketing • GDS Electronic Ticket issuance • Ground Handling • Revenue Accounting • Staff training (1st session) Phase II • Self Electronic Ticketing • UIA staff training (2nd session) • Legal aspects Vladimir Tepikin

    3. Electronic Ticketing Phase I • Interline • GDS / BSP - ARC • Ground Handling • Revenue Accounting • Staff training (1st session) Vladimir Tepikin

    4. Interline Electronic Ticketing • The following airlines were chosen for the 1st phase of the implementation: • Continental / CO • Delta / DL • Northwest / NW • KLM / KL • Air France / AF Vladimir Tepikin

    5. Interline Electronic Ticketing Interline partners selection criteria: • Partner’s intention to issue only e-tickets • Volume of interline business • EDIFACT link availability between E-TKT Data Bases Vladimir Tepikin

    6. Interline Electronic Ticketing - Coordinate General Business Requirements (GBR) with interline partners- Ensure the necessary interline billing systems and processes are in place for ET- Agree with the interline partner on a test plan- Agree with the interline partner on an implementation date Vladimir Tepikin

    7. Flight & Itinerary eligibility Ticket issuance Ticket void/cancellation PNR changes Check-in process Ground handling Refund processing Exchange/Reissue processing Direct Print Baggage Irregular operations Flight emergency Receipts/Itineraries Legal Documents/Notices Fraud Prevention Data Security Data Retention Backup Procedures Revenue and Interline Accounting Interline Contracts (Agreements) Messages Form of Identification (FOID) Interline Electronic TicketingGeneral Business Requirements Vladimir Tepikin

    8. Eligible Routes The following destinations / flights were chosen for the 1st phase of the implementation: AMS / PS101, 102 BER / PS203, 204 LON / PS501, 502 PAR / PS701, 702 Interline Electronic Ticketing Vladimir Tepikin

    9. Interline Electronic Ticketing Eligible Routes The choice was based on the following criteria: - interline traffic volume with carriers selected for the 1st wave of Interline Electronic Ticketing: • a. main hubs of KL, AF; • b. main transfer points to / from DL, CO, NW; - Departure Control Systems used to handle PS flights: • a. SITA DCS is used by Globe Ground Berlin in TXL; • b. Interactive link to CODECO (AMS, LGW) from PS ETKT server is planned; Vladimir Tepikin

    10. Interline Electronic TicketingCurrent Status Vladimir Tepikin

    11. Electronic Ticketing Phase I • Interline • GDS • Ground Handling • Revenue Accounting • Staff training (1st session) Vladimir Tepikin

    12. GDS - Update GDS Participation Carrier Agreements (PCA’s) to reflect electronic ticketing - Complete GDS Questionnaire- Agree with the GDS test plan- Agree with the GDS implementation date - The GDS must participate in country’s ARC / BSP - Coordinate with local BSP the start date of ETKT issuance Vladimir Tepikin

    13. GDSCurrent Status Vladimir Tepikin

    14. Electronic Ticketing Phase I • Interline • GDS • Ground Handling • Revenue Accounting • Staff training (1st session) Vladimir Tepikin

    15. Ground Handling Determine actions needed for Ground Handlers: discussion/agreement on Electronic Ticketing handling methods: - control - interactive - ETL Coordinate testing and implementation dates Vladimir Tepikin

    16. Ground Handling BRU, FRA, ZRH - ETL Method deployed in APR 2006 • * Control method is to be deployed by CODECO by the end of 2006 Vladimir Tepikin

    17. Revenue Accounting - ETM (ET lifted report) specifications reviewed - FTP retrieval of ETM data from SITA arranged - Hardware/Software required and in-house system to store ETM determined - Software developed for Revenue Accounting system to process a nightly file of used coupons - Clearing method selection was made for interline partners and BSP/ARC Vladimir Tepikin

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    23. First e-ticket on Ukraine International was issued on 26th of October 2005 by Continental Vladimir Tepikin

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    29. When the ticket is validated on CO, the itinerary may also include any of CO's interline electronic ticketing partner airlines. Vladimir Tepikin

    30. Electronic Ticketing SITA Press Release: “…On October 19, 2005, Passenger and Travel Solutions activated first interline electronic ticketing implementation between Ukraine International (PS) and Continental Airlines (CO).  With this implementation, CO and the global distribution systems (GDS’s) that validate electronic tickets on either CO or PS, may issue e-tickets for travel on the combination of these two airlines…” Vladimir Tepikin

    31. Electronic Ticketing Phase II • Self Electronic Ticketing • UIA staff training (2nd session) • Legal aspects Vladimir Tepikin

    32. Electronic Ticketing • Legal aspect • Civil Code of Ukraine • Air Code of Ukraine • Law of Ukraine «On electronic documents and electronic documents circulation» • Rules on Passenger & Baggage Air transportation, adopted by the order of Ministry of Transport of Ukraine № 568). • Regulation of Ukrainian government on availability of electronic documents (electronic data) circulation № 680) Vladimir Tepikin

    33. First e-ticket in Ukraine International Ticketing Office was issued on 16th of FEB 2006 Vladimir Tepikin

    34. Electronic Ticketing PS is the first carrier in CIS to be recognized as 'green' by IATA's color coded system, which categorizes airlines based on their electronic ticketing capability: Red = no plans for e-ticketingOrange = plans but not yet implementedYellow = performing e-ticketing but not interlineGreen = interline e-ticketing available Vladimir Tepikin

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