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WASHINGTON STATE BROKERAGE STRUCTURE

WASHINGTON STATE BROKERAGE STRUCTURE. CalACT 2007 Spring Conference & Expo April 26, 2007. Hopelink. Non-Profit 501(c) (3) Community Action Agency 35 Years of Operations Multi-Purpose Agency. Transportation Division. Transportation Brokerage Interpreter Services Brokerage

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WASHINGTON STATE BROKERAGE STRUCTURE

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  1. WASHINGTON STATE BROKERAGE STRUCTURE CalACT 2007 Spring Conference & Expo April 26, 2007 Hopelink 2007

  2. Hopelink • Non-Profit 501(c) (3) • Community Action Agency • 35 Years of Operations • Multi-Purpose Agency Hopelink 2007

  3. Transportation Division • Transportation Brokerage • Interpreter Services Brokerage • Direct Service – King County Metro DART • Residential Transportation Coordinator Program 2006 Trip Count – 2 Million plus Hopelink 2007

  4. Washington State Medicaid Structure Hopelink 2007

  5. Responsibilities of the Broker • Regional Oversight of Program • Eligibility Verification • Medicaid Eligible • Transportation Options • Appointment Verification • Closest Medical Provider of Type • Client’s Mobility Status and Personal Capabilities – Mode Determination Hopelink 2007

  6. Responsibilities Continued • Mode Management • Volunteer • Gas Voucher & Mileage Reimbursement • Transit • Paratransit Services • Other • Reporting and Billing • Cost Management Hopelink 2007

  7. Modes & Services State-Wide Usage • Public Transit (Fixed Route) – 29% • Public Transit (ADA) – 8% • Paratransit Service – 51% • Gas Voucher & Mileage – 10% • Volunteer – 2% • Other – Lodging, Meals, Commercial Carriers, and Lift Conversions Hopelink 2007

  8. Trips • Over 3 Million Trips Annually • 12,000 Trips Plus Per Day • Average Trip Cost - $16.65 • Average Administrative Cost - $2.62 • Average Total Cost - $19.27 • Purpose • Mental Health – 700,000 • Methadone – 450,000 • Adult Day Health – 400,000 • Dialysis – 315,000 • Other Hopelink 2007

  9. Leveraging the Brokerage • Transportation Brokerage • Harborview Model • Other Medical Service Providers • School Districts – McKinney-Vento • Interpreter Services Brokerage • LIHEAP IVR Project Hopelink 2007

  10. Why Successful • Client Focused – Access to Service • Ability to Match Service to Client’s Needs • Regional Structure • Local Oversight & Coordination • Vendor Management • Competitive Market • Relationship with DSHS Hopelink 2007

  11. For More Information Contact: Lynn Moody Director of Transportation and Interpreter Services Hopelink 14812 Main Street Bellevue, Washington 98007 Phone: 425-943-6764 Fax: 425-644-9956 lmoody@hope-link.org Paul Meury Program Manager Transportation & Interpreter Services Department of Social and Health Services P.O. Box 45570 Olympia, Washington 98504-5570 Phone: 360-725-1317 Fax: 360-664-0261 meurypa@dshs.wa.gov Hopelink 2007

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