Agenda

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2. Agenda 2

3. Introduction to CAFM Project 3 The District initiative to standardize and combine all of Facilities Management applications into one cohesive system that will look and feel the same no matter which business process they need to accomplish. This will allow the District's Facilities Management division to offer services to their customers in a efficient and effective manner. By using TRIRIGA they achieve this and reduce budget costs to the district and start to comply with more standards. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Facilities Management wants to standardize all of their applications that they are using into one cohesive, well designed system that will look and feel the same no matter which function they need to accomplish. By using TRIRIGA they can accomplish this plus reduce budget costs to the district and start to comply with more standards than ever before. District initiative to standardize and combine all of Facilities Management applications into one cohesive system that will look and feel the same no matter which business process they need to accomplish. By using TRIRIGA they achieve this and reduce budget costs to the district and start to comply with more standards. Our purpose in the project is to supply the functional side of the house with all of their technical needs. The District initiative to standardize and combine all of Facilities Management applications into one cohesive system that will look and feel the same no matter which business process they need to accomplish. This will allow the District's Facilities Management division to offer services to their customers in a efficient and effective manner. By using TRIRIGA they achieve this and reduce budget costs to the district and start to comply with more standards. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Facilities Management wants to standardize all of their applications that they are using into one cohesive, well designed system that will look and feel the same no matter which function they need to accomplish. By using TRIRIGA they can accomplish this plus reduce budget costs to the district and start to comply with more standards than ever before. District initiative to standardize and combine all of Facilities Management applications into one cohesive system that will look and feel the same no matter which business process they need to accomplish. By using TRIRIGA they achieve this and reduce budget costs to the district and start to comply with more standards.

4. Project Timelines - CAFM 4

5. CoreTeam 5

6. Our Partners 6

7. �Been there � done that� In our collective experience, we have been involved in virtually every aspect of IT Projects We have vast experience and expertise in both front office and back-end systems, as well as customer support We have architected and developed solutions 7 In our collective experience, we have been involved in virtually every aspect of IT Projects, including: Coordinated Operational Support and troubleshooting Expertise in core technologies related to the CAFM project. Design, development and Project Management Systems management and administration We have architected and developed solutions for: Data-Warehouse / Data Mining Systems / Business Intelligence Customer Relationship and Customer Support Enterprise Integration with major services and LOB systems Workflow/Process design and development Maintenance and system support Business intelligence, data mining, business problem analysis, Educational and more In our collective experience, we have been involved in virtually every aspect of IT Projects, including: Coordinated Operational Support and troubleshooting Expertise in core technologies related to the CAFM project. Design, development and Project Management Systems management and administration We have architected and developed solutions for: Data-Warehouse / Data Mining Systems / Business Intelligence Customer Relationship and Customer Support Enterprise Integration with major services and LOB systems Workflow/Process design and development Maintenance and system support Business intelligence, data mining, business problem analysis, Educational and more

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9. 9 Discuss: Every good relationship begins in the same simple way: with a conversation. Assess: we are committed to gathering, measuring, analyzing and interpreting actionable information Advise: Combining a true understanding of business problems with deep, specific expertise. Design: Successful engagements are always the result of careful planning, we design and specify blueprint to guide all our work. Optimize: We work hard to ensure that the right conditions are in place Implement: We are committed to district�s vision and successful conclusion. Evaluate effectiveness: Measurement is as important to us as it is to our you. We measure the results in a way that is useful district. Discuss: Every good relationship begins in the same simple way: with a conversation. Assess: we are committed to gathering, measuring, analyzing and interpreting actionable information Advise: Combining a true understanding of business problems with deep, specific expertise. Design: Successful engagements are always the result of careful planning, we design and specify blueprint to guide all our work. Optimize: We work hard to ensure that the right conditions are in place Implement: We are committed to district�s vision and successful conclusion. Evaluate effectiveness: Measurement is as important to us as it is to our you. We measure the results in a way that is useful district.

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12. What is a Service Level Agreement (SLA)? 12 � a definition of services; � performance measurement; � problem management; � customer duties; � warranties; � disaster recovery; � termination of agreement.� a definition of services; � performance measurement; � problem management; � customer duties; � warranties; � disaster recovery; � termination of agreement.

13. Example SLA 13

14. Summary of services under SLA 14

15. ITIL Methodology 15

16. What is next? 16

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