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Loran-C Maintenance Support

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Loran-C Maintenance Support

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  1. Technical Services Company Loran-C Maintenance Support Presentation at the 31st Annual Convention and Technical Symposium of the International Loran AssociationOctober 28, 2002Washington, DC Charles Stevens, PhD, PE, Raytheon Technical Services CompanyCDR (select) Alan Arsenault, United States Coast Guard

  2. Outline • Background • Scope of Contract • General Approach • Preventive Maintenance • Corrective Maintenance • Call Center • Staffing • Remote Sites in Alaska • Conclusions

  3. Background Scope of Contract General Approach Preventive Maintenance Corrective Maintenance Call Center Staffing Remote Sites in AK Conclusions Demands on Coast Guard Require most efficient use of resources. Unstaffing Loran Transmitter sites could make a significant number of Coast Guard personnel resources available for other mission areas. Loran Recapitalization Project permits remote operation and allows un-manning of Loran Transmitter Stations. Included possible future contractor maintenance of Loran infrastructure as part of NDGPS contract won by Raytheon Technical Services Company. Background

  4. Tasked Raytheon to provide a study recommending approach to contract maintenance. Study to include providing Preventive and Corrective Maintenance at 24 LORSTA and PCMS Sites . Satisfy CM Response and Repair Times Time to Dispatch = 30 Minutes Time to Commence Repairs: >> 3 hours for System Casualty >> 12 hours for other Time to Complete Repairs: >> 8 hours for System Casualty >> 24 hours for other Scope of Contract Background • Scope of Contract General Approach Preventive Maintenance Corrective Maintenance Call Center Staffing Remote Sites in AK Conclusions

  5. Scope – Other Requirements • Coordinate site activities and visits. • Site security and safety. • Maintain 7x24x365 Call Center and call escalation arrangement. • Supply and Logistics Support: • Perform and maintain inventory, requisition and property logs. • Procure or acquire consumables and replacement parts and materials not in supply system -- Through supply system or procurement • Provide a variety of reports and maintain records and logs.

  6. Scope – Assumptions • LORSTA: 12 PM/2 CM visits per year • PCMS Site: 1 PM/1 CM visit per year. • Contractor training provided using CG resources. • All site technical data provided to contractor. • All tools and test equipment provided by CG. • Initial full complement of on-site spare parts provided. • Contractor has no equipment operations role. • Contractor has no base operations role. • During transition any deficiencies will be identified and resolved. • Limited Tower and antenna maintenance requirements.

  7. Formed team with Raytheon, WR Systems and Coast Guard to develop approach. Conducted site survey at Jupiter Inlet and Sandy Hook for site familiarization. Conducted study to determine required level of effort necessary to accomplish PM and CM and related site support. Developed maintenance and management approach to satisfy requirements. Prepared report. General Approach Background Scope of Contract • General Approach Preventive Maintenance Corrective Maintenance Call Center Staffing Remote Sites in AK Conclusions

  8. General Approach – Program Plan Program Plan Approach Section Section Title 1.0 Introduction   2.0 Maintenance Requirements 3.0 Maintenance Approach 4.0 Management Approach 5.0 Cost Estimate

  9. General Approach - Maintenance • Staff LORSTA with full-time Station Manager and on-call Technicians. • Develop PM Schedule – Accomplished by Station Manager, with on-call Tech or Subcontractor support. • Respond to Trouble Calls – Duty Technician and Station Manager. • LORSTA staff respond to PM/CM requirements at local PCMS Site(s). • Maintenance of Auxiliary Systems: • Backup Power – subcontractor • UPS – OEM warranty • Tower Lighting – subcontractor • Halon CO2 System – subcontractor

  10. General Approach - Maintenance • Facilities Maintenance: • Shelter/Building – TBD • Grass Mowing – Subcontractor • Vegetation Control/Weeding – Subcontractor • Fence and Gate Maintenance – Subcontractor or Station Team • Access Road – Subcontractor • Snow Removal – Subcontractor • Site Security – Station Manager

  11. PM Estimates Per Site LORSTA - Range of 81.4 to 91.4 man hours/year/site – accomplished by 12 visits/year of 7+ man hours each. Assume 4 hours for PM and troubleshooting and remaining time for needed repairs. PCMS Site - 7.5 hours/year/site – accomplished by 1 visit/year Preventive Maintenance Background Scope of Contract General Approach • Preventive Maintenance Corrective Maintenance Call Center Staffing Remote Sites in AK Conclusions

  12. CM Estimates Per Site LORSTA: Electronics - 2 responses/year and 4 hours/response. Diesel Generator - 1 response/year. HVAC - 1 response/year. Antenna Lighting - ½ response/year. PCMS Site: Electronics - 1 response/year and 1 hour/ response plus travel time. HVAC - 1 response/year. Corrective Maintenance Background Scope of Contract General Approach Preventive Maintenance • Corrective Maintenance Call Center Staffing Remote Sites in AK Conclusions

  13. Program Manager Corporate Staff Support Program Staff Support Technical Manager Engineering Logistics & Material Installation Lead Loran Field Lead NDGPS Field Lead Loran Station A Station Manager Loran Station B Station Manager Loran Station C Station Manager Field Support Maintenance Technician Pool On-Site Part-time Technicians On-Site Part-time Technicians On-Site Part-time Technicians Management Approach - Loran Maintenance Organizational Chart

  14. Call Center Process Coast Guard Reports Maintenance Requirement Call Center Receives Service Call – Identifies associated site, POC and nature of problem Call Center Contacts Duty technician at site. Successful? Yes Responds to Service Call Station Manager provides duty roster and backup phone numbers No Further Escalation -- PM, WRSystems Background Scope of Contract General Approach Preventive Maintenance Corrective Maintenance • Call Center Staffing Remote Sites in AK Conclusions Call Center Contacts Station Manager at site. Successful? Call Center Contacts Technical Manager. Successful? No No Responds to Service Call Yes Yes

  15. Staffing Requirements Background Scope of Contract General Approach Preventive Maintenance Corrective Maintenance Call Center • Staffing Remote Sites in AK Conclusions

  16. Conditions inherent to Alaska require a different model than lower 48 sites. 3 hour response is not practical from off-base on-the-economy personnel. Proposed approach is 24x7x365 manning, with two man watch on-site until relieved. Requires Base Operations Type Contract and more detailed study. Suggest teaming with Native American (Alaskan Indian) Small Business Subcontractor. RTSC has business relationships with numerous Alaskan Indian Small Business Subcontractors. Remote Sites in Alaska Background Scope of Contract General Approach Preventive Maintenance Corrective Maintenance Call Center Staffing • Remote Sites in AK Conclusions

  17. Contractor maintenance of Loran-C is viable and can satisfy CG needs. Raytheon’s NDGPS Program Office could provide the management and logistics infrastructure to support Loran-C maintenance. LORSTAs will be staffed with a full-time Station Manager and on-call technicians. Transition Planning will occur as part of initial site planning and serve as lessons-learned for future site conversions. Conclusions Background Scope of Contract General Approach Preventive Maintenance Corrective Maintenance Call Center Staffing Remote Sites in AK • Conclusions

  18. Questions?