1 / 13

CHAT SYSTEM at a glance

Live chat support is a way of interacting with the visitors of your site through chatting.

rossgilbert
Download Presentation

CHAT SYSTEM at a glance

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CHAT SYSTEM at a glance CHAT SYSTEM at a glance By By Ross Gilbert Ross Gilbert chat- -services4u.com services4u.com www.live www.live- -chat www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

  2. 1. What is live chat support system? • Live chat support is a way of interacting with the visitors of your site through chatting. • It is usually initiated by the visitor but it can also be initiated by your live chat agent. http://www.slideshare.net www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

  3. 2. How is the chat widget supposed to look? • Good providers offer you customizable chat windows which appear to match your website and brand. www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

  4. 3. How to incorporate live chat onto my site? • Just put the code given to you by the vendor, on your website and the live chat will be incorporated. www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

  5. 4. How to answer incoming chat requests? • You can chat through your chat console. • Some providers use instant messengers and some offer their own chat console. • It is better to go for providers who offer their chat console, so that you can make use of all the features optimally www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

  6. Effective features to look for in live support system www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

  7. 1. Ability to Work as a team • Your live chat system should be able to transfer chats to one another. • This helps you to work as a team. www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

  8. 2. Chat bots • When you are not available online, your live chat system should be able to handle your client. • This is possible through chat bots who welcome your visitors and cater to their general queries or make them fill a contact form. www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

  9. 3. Assessments • It is good to be able to save a copy of the chats automatically to assess the performance of your live chat agents. www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

  10. 4. Proactive chats • When any or some of your chat agents are free, your live chat software can start a chat on their behalf asking the visitors if they would like to chat. • But this should be done carefully so as not to force the visitor in any way. www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

  11. 5. Canned messages •Phrases used frequently such as welcome messages etc. can be used as canned messages to save a lot of time. • This should not be overdone so as not to sound as a robot. www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

  12. 6. Reports and tracking • Real time tracking analytics of your visitors help you a lot in understanding their needs, by knowing what they searched for, before they landed on your page. • Knowing where they are from, can help you give them a satisfactory customer experience with a personal touch. www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

  13. Presented By Presented By Ross Gilbert Ross Gilbert chat- -services4u.com services4u.com Phone Phone – – 773 455 6676 773 455 6676 Email – – sales@live sales@live- -chat www.live www.live- -chat Email chat- -services4u.com services4u.com Working Hours Working Hours – – 9:00AM To 6:00PM 9:00AM To 6:00PM (EST US) (EST US) www.live www.live- -chat Phone Phone – – 773 455 6676 773 455 6676 Email Email – – sales@live sales@live- -chat chat- -services4u.com services4u.com chat- -services4u.com services4u.com

More Related