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Trust, Accountability & Collaboration

Trust, Accountability & Collaboration. Today’s Conversation. Introduction of TAC and POWER Trust, Accountability, Collaboration (TAC) deep dive Group exercise Concluding ideas. How We Succeed – Strategic Anchors. COLLABORATION. ACCOUNTABILITY. TRUST. CHANGE. Value. Expect to Win.

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Trust, Accountability & Collaboration

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  1. Trust, Accountability & Collaboration

  2. Today’s Conversation • Introduction of TAC and POWER • Trust, Accountability, Collaboration (TAC) deep dive • Group exercise • Concluding ideas Trust-Accountability-Collaboration

  3. How We Succeed – Strategic Anchors COLLABORATION ACCOUNTABILITY TRUST Trust-Accountability-Collaboration

  4. CHANGE Value Expect to Win Action plans in place Productivity • Survey Identified Main Challenges • Trust • Future Vision • Growth & Recognition Productivity dip Time Trust-Accountability-Collaboration

  5. Where are WE with Trust? KeHE’s Top 10 Engagement Drivers TRUST TRUST FUTURE VISION GROWTH & RECOGNITION Trust-Accountability-Collaboration

  6. TRUST afirm belief in the reliability, truth, ability or strength of someone Trust-Accountability-Collaboration

  7. Trust-Accountability-Collaboration

  8. Trust-Accountability-Collaboration

  9. Trust-Accountability-Collaboration

  10. Trust-Accountability-Collaboration

  11. » the enterprise » the leaders » the collaborators » yourself trust Trust-Accountability-Collaboration

  12. The Nature of Trust Trust-Accountability-Collaboration

  13. Wounded; Dysfunctional “I’ve been burned before, so I don’t trust anyone” Trust-Accountability-Collaboration

  14. Trust-Accountability-Collaboration

  15. Simplistic; Vulnerable “I trust everybody... whether they’ve been proven to be trustworthy or not” Trust-Accountability-Collaboration

  16. Healthy; Productive “I am prepared to trust, but I’ll also verify... so that accountability is built into the relationship” Trust-Accountability-Collaboration

  17. Getting started with TRUST Trust-Accountability-Collaboration

  18. Getting started with TRUST • Be willing to ask for help • Risk by giving and receiving feedback • Admit weaknesses and mistakes • Value one another’s skills and capabilities • Earn by giving others the benefit of the doubt Trust-Accountability-Collaboration

  19. always under construction! Trust-Accountability-Collaboration

  20. accountability the requirement or expectation to justify actions or decisions Trust-Accountability-Collaboration

  21. Accountability in Action • Winning make it your top priority • Plank “in your own eye” • Confront others on your team when necessary Results • Pressure:poor performers on the team will feel it • Problems:are identified quickly • Standards: all are held to the same results Trust-Accountability-Collaboration

  22. expect progress... ...not perfection Trust-Accountability-Collaboration

  23. collaboration: operating in silos Potential: limited Trust-Accountability-Collaboration

  24. How to practice Collaboration Trust-Accountability-Collaboration

  25. Risk Reciprocity Offer as much trust as you expect to be offered 1 Trust-Accountability-Collaboration

  26. Demonstrate Respect Express value in keeping with their value 2 Trust-Accountability-Collaboration

  27. Clarify Commitment Say what you’re going to do, and when you’ll do it 3 Trust-Accountability-Collaboration

  28. Deliver Perfection Do what you said you would do, or communicate the change 4 Trust-Accountability-Collaboration

  29. Follow-Up Faithfully Confirm satisfaction 5 Trust-Accountability-Collaboration

  30. collaboration: operating as a team Potential: unlimited Trust-Accountability-Collaboration

  31. The Power of Teams • The task is complex • Creativity is needed • The path is unclear • More efficient use of resources is required • High commitment is desirable Teams outperform individuals when: • Cooperation is essential for implementation • Members have a stake in the outcome • The task or process involved is cross functional • No individual has sufficient knowledge to solve the problem Trust-Accountability-Collaboration

  32. Using Collaboration to Meet Today’s Challenges • Teams need to have clarity around their goals • Teams must understand their connection to other teams, departments, customers, and to the organizational strategy • Teams need a detailed understanding of how work will proceed • Teams need measurements to evaluate their work • Teams need to develop a common set of values Trust-Accountability-Collaboration

  33. Now it’s your turn! Trust-Accountability-Collaboration

  34. Scenario Background Information (Names have been changed to protect the innocent!) • Customer • Sam – Category Manager, The Grocery Extravaganza • KeHE • Derek Account Manager • Annie Account Support • Tina Business Excellence Manager (BEM) • Mark Derek’s boss • Judy VP, Sales • JoAnne Tina’s boss • George Warehouse Manager • The scenario reflects a series of typical activities and interactions at KeHE • Important ! Focus on the interactions that are taking place among these various people. Answer the questions surrounding the values of Trust, Accountability and Collaboration. Trust-Accountability-Collaboration

  35. Instructions • Each table serves as a group. • Designate a reader, scribe, spokesperson and timekeeper: • Reader - reads the scenario out loud to the small group; • Scribe - takes notes; • Spokesperson – will report findings to the large group; • Timekeeper – ensure there is enough time to answer all three questions. • As you listen to the various interactions taking place in the scenario, think about Trust, Accountability and Collaboration and be prepared to discuss and answer the questions provided to the right of the scenario. • You will have 5 minutes to read through the scenario and 15 minutes to discuss your findings. • We will then convene as a large group and discuss your findings. Trust-Accountability-Collaboration

  36. Where are YOU? Trust-Accountability-Collaboration

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