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If `wireless’ is not equivalent to `cellular’ Then, Is text-only via IP still… `VoIP’ ?!. NENA is the Voice of 9-1-1. NENA is the Voice of 9-1-1.

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If `wireless’ is not equivalent to `cellular’


Is text-only via IP still… `VoIP’ ?!

NENA is the Voice of 9-1-1

NENA was founded in 1981 on the principle of “One Nation, One Number,” in order to help assure ubiquitous 9-1-1 service across the United States of America

Today, 25 years later, that initial vision has largely been realized with better than 99% of the U.S. population now covered by some form of 9-1-1 service

But, the effort started anew in 2001 with the NENA Future Path Plan and in 2003 with the start of development of NG9-1-1, the IP-based replacement for Enhanced 9-1-1

NENA is the Voice of 9-1-1

The emergency telecommunications landscape is changing quickly

Consistent with our Next Generation 9-1-1 vision of emergency help accessible anytime, anywhere, from any device, our new association Mission Statement reads:

NENA is the Voice of 9-1-1

NENA’s Mission Statement

NENA, through public and private industry partnerships, is committed to the technological advancement, availability, accessibility and implementation of a reliable system for requesting emergency assistance.

In carrying out its mission, NENA promotes:research, planning, standards development, training and education.

NENA is the Voice of 9-1-1

NENA has 6,735 current members in both public and private sectors

- 1,168 new members in 2006

- 3,181 (about 47%), have been NENA

members for at least 5 years

- 1,136 (about 17%) have been members

for at least 10 years

- members in 18 countries

NENA was founded to include both Public Safety and 9-1-1 Industry membership

- Still the only organization dedicated to dealing

with all aspects of 9-1-1 systems and service

NENA is the Voice of 9-1-1

NENA members include many of the most experienced E9-1-1 technical and operations experts in North America

As such, we consider that NENA as an organization is the definitive source of current and future 9-1-1 requirements

And, an appropriate point to validate 9-1-1 development and design plans to meet future needs in North America

NENA is the Voice of 9-1-1

Many of the 6000+ PSAPs and related Public Safety Authorities base their technical and buying decisions on NENA standards and recommendations, and include them in RFPs

They know that the experience behind the NENA committee process leads to legitimate definitions and requirements that support valid operations and 9-1-1 service

9-1-1 System Service Providers and vendors also utilize NENA documentation to guide and support standard approaches

NENA is the Voice of 9-1-1

Some say that NENA should just define detailed NG9-1-1 requirements and others more versed in new technologies and telecomm standards should do all the design work

We have found in past cases that this approach leads to insufficient results, unless NENA experts are involved with indepth development

But, NENA volunteers find it very difficult to dedicate the resources to multiple SDO and development efforts with meetings around the world

NENA is the Voice of 9-1-1
  • Doing basic design within one organization, NENA, deals with this issue, and helps avoid technical and operations design mis-steps
  • We believe the most successful and complete approach to emergency communications standards around 9-1-1 in North America is to utilize everyone’s best strengths
  • - NENA has the real world experience and 9-1-1
  • operations knowledge for 9-1-1 standards
  • - NENA is the 9-1-1 service expert
  • Various other SDOs are experts in technology
  • application
Operations Committees


Public Education

Standard Operating Procedures

Contingency Planning Sub-Committee

Human Resources Sub-Committee

PSAP Operations and NG Integration

Wireless Implementation/Vendor Relations


Technical Committees

Network Committee





(NG9-1-1 Requirements

and Architecture)


Future Path Plan

FPP Compliance

E9-1-1 Service Systems Description

NENA Development Work Groups

next generation e9 1 1 vision
Next Generation E9-1-1 Vision

An evolved, fully-functional, Next Generation E9-1-1 system that is accessible anytime, anywhere, from any device.

what is ng9 1 1
What is NG9-1-1 ?
  • An IP-based replacement for E9-1-1 features and functions, supporting all sources of emergency access to the appropriate public safety agency (or agencies), operating on managed, multipurpose IP networks, and providing expanded multimedia data capabilities for PSAPs and other emergency communications entities. 
NG9-1-1 Design Orientation and BenefitsStandardized platform = IP - Open architecture, standards based - flexibility, mainstream, maintainabilityShared infrastructure = multi-application - NG9-1-1, emergency communications,

governmentalIP technologies provide faster serviceEqual access and parity of service - wireline, cellular/PCS, VoIP, IP wireless,

telematics, etc

NG9-1-1 Design Orientation and BenefitsImproved services via support of expanded data capabilities- vastly expanded bandwidth - critical data with the call/message - text, images, video, supplemental data accessShared costs - no 9-1-1 dedicated transport, shared application subsystems - maximize use of public money - comparatively decreased operating costs?
NG9-1-1 Design Orientation and BenefitsIncreased Service Flexibility - not geographically limited, dynamic `call’

rerouting - national and international in scopeIncreased coordination and partnering within the emergency communications communitySystem of systems, running on network of networksEquivalent to, and improving on current E9-1-1 service

- civic versus GPS and other options

- Quality of Service must be equal or better

ng9 1 1 project activity relationships high level
NG9-1-1 Project Activity RelationshipsHigh Level

Public Safety Emergency Communications Systems

NENA Actions

StrategicPlanwith ICO



US DotProject

TX A&M and other trials

Systems Operations Development

With Performance Criteria

Systems Ops



Transition and

Ongoing Operation

Transition Plan

General Development

(SDO Coordination)

(NENA Certification)

NENA Certification

PSAP Operations Development


Technical Requirements/Designs

NG Partner Program

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011


Dec 2006

technical issues
Technical Issues
  • NG9-1-1 requirements definition largely complete
  • Still needed:
    • Greater convergence of efforts, a common path
    • Increase focus on completion of design, trials, demos and applications of NG E9-1-1 systems
    • Increase involvement of public safety and other governmental entities
  • Accelerate work on national standards
  • Develop plans and funding for national trials and demonstrations of IP-based E9-1-1 designs
  • Communicate technical solutions, plans, and timelines to all interested parties
policy issues
Policy Issues
  • Inadequate, unreliable financial support of locally managed 9-1-1 systems
  • Expanding role of 9-1-1
    • Heightened consumer expectations
    • Partner in homeland security
    • Embedded in larger Emergency Communications space
  • Public policy at risk of falling behind the times
  • Assist in developing national E9-1-1 policy for Next Generation communications
    • Regulatory, legislative
  • Address jurisdictional issues
  • Convene funding summits and advance solutions
operational educational issues
Operational/Educational Issues
  • PSAPs unable to handle, much less take advantage of, communications advancements
  • Speed of new developments makes it challenging to keep operational policies, procedures, education and training up-to-date
  • Develop operational policies and procedures for the Next Generation PSAP (IP-based)
  • Provide assistance, research and other input to PSAPs dealing with emerging communications services
  • Focus on needs of people with disabilities
  • Develop educational materials and programs for all parties involved
general scope and direction for the ng9 1 1 transition planning committee ngtpc
General Scope And Direction for the NG9-1-1 Transition Planning Committee (NGTPC)

Transition Plans by Stakeholder perspective

Emergency call/ emergency message originator

Access Infrastructure Provider (AIP)

9-1-1 System and Services

Public Safety equipment

Operational/Administrative structure

ngtpc getting started
NGTPC - Getting Started
  • Need Common Definition of Characteristics of Starting Point(s)
    • Access Network
    • Emergency Network
    • PSAP Network

Need to Define Valid Combinations of Interactions

  • Need Common Understanding of Characteristics of NG Networks
    • Access Network
    • Emergency Network
    • PSAP Network
standards development challenges
Standards Development Challenges
  • Automatic Location with the emergency request
  • Accurate location identification – criteria
    • Civic address versus GPS and others
  • NG9-1-1 infrastructure, interfaces, protocols
  • NG9-1-1 data management processes
  • NG9-1-1 operational procedures, performance
  • IP PSAP operations and standards
summary of nena initiatives
Summary of NENA Initiatives
  • Tech & Ops Development – Rqmts, Definition
    • SDO Coordination
  • NG Partner Program – policy work, support
  • NG9-1-1 Transition Committee
  • NG9-1-1 System Operations development
    • Performance criteria
  • Testing and Trials
    • USDOT NG9-1-1 Proof of Concept is a major part
  • Accreditation/Certification?
  • Can we accomplish first true NG9-1-1 by 2009?
NENA is the Voice of 9-1-1

NENA and Industry Strategic Alliances

Alliance for Telecommunications Industry Solutions (ATIS)

Alliance of Information and Referral Services (AIRS)

COMCARE Emergency Response Alliance

E9-1-1 Institute

Emergency Management Research Institute (EMRI)

European Telecommunications Standards Institute (ETSI)

International Association of Emergency Managers (IAEM)

International Association of Fire Chiefs (IAFC)

International Wireless Communications Expo (IWCE)

National Academies of Emergency Dispatch (NAED)

National Alliance for Public Safety GIS (NA-PSG)

National Center for Missing and Exploited Children (NCMEC)

National Joint TERT Initiative (NJTI)

Urban and Regional Information Systems Association (URISA)