When your business relies heavily on multiple extensions and immaculate customer service, you should seriously think of investing in a right mode of communication. Thanks to the technological advancement, you can now find a number of options to choose from.\n
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hen your business relies heavily on multiple extensions and
immaculate customer service, you should seriously think of investing
in a right mode of communication. Thanks to the technological
advancement, you can now find a number of options to choose from. A PBX
system is one of many options that will help you make and receive calls in an
efficient way. However, you need to keep in mind that there are different types of
PBX systems, including hosted PBX, VoIP, virtual PBX, and IP PBX. You should
educate yourself about these options, compare them with your unique needs, and
then finalize your decision. Here is a bit more about different types of PBX
Standard PBX System: It has been in use for years and is probably the
most cost-effective way to divert calls to different extensions. You can start
using it if you have a conventional landline phone. No specific equipment is
needed, which is one of the best advantages of putting your money on a
conventional PBX system.
Hosted PBX System: With a conventional PBX system, you have to
manage everything on-site, which can be quite challenging at times. To
resolve the issue, you can turn to a hosted PBX system. A VoIP provider
will maintain it off-site, giving you the best service and total peace of mind.
The provider will manage everything and you will only have to pay a
nominal fee to keep using the service. It is also a cost-effective option
because you do not need to make a large initial investment. Using a hosted
PBX is a good choice if you have less than 20 employees using the service.
IP PBX System: It is essentially an upgraded form of a traditional PBX.
You may benefit from this system if you have many employees relying on
the service. Keep in mind that IP PBX systems have a high start-up cost
because you will be purchasing equipment to install the network on site.
There may also be an ongoing cost because you will need a specialized IT
department to take care of everything. It means that after making a good
configured, and of course, there will be no subscription fee that is associated
with a hosted PBX system.
Virtual PBX System: It is a slightly differentiated form of a hosted PBX
system. Also called a cloud PBX, a virtual PBX system is usually a more
affordable choice for small businesses. You have to keep in mind that it
costs less than a hosted PBX, but it does not offer as many features as you
get through hosted PBX systems. You may benefit from this option when
your business involves making many internal calls.
The crux of the matter is that you can certainly get good results by opting for a
PBX system, but you need to take your time to decide if you should opt for a
hosted PBX or a virtual PBX system will do just fine. Conduct your research and
always make the right choice!