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This document explores the interrelationship between culture, strategy, business processes, and technology in building effective business solutions. It highlights the importance of clearly defined roles such as process owners, business event owners, and the integration of diverse functions like sales, shipping, and finance. Through various exhibits, the framework demonstrates how to organize and utilize IT application architecture to support business needs, enhance performance measurements, and drive strategic outcomes while fostering a culture of collaboration and accountability.
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Culture Strategy Business Processes/ Events People and Structures Information Technology Measurements Exhibit 9-1 Template for building business solutions
Solution support professional Multiple process owner Process owner #2 Business event owners Salesperson Shipping clerk Customer payment clerk Process owner #1 Process owner #3 Exhibit 9-2 Organization Structure Based on Business Processes
Executive View Business Events Finance View Audit and Record Business Information Warehouse Business Events Business Events Production View Marketing View Exhibit 9-3 IT Application Architecture: Record, Maintain, and Report
Culture Culture Strategy IT architecture (technical/ application) Stewardships and structures People and structures Business processes/ events Information technology Business processes Measurements Strategy Measurements Exhibit 9-4 IS Professionals Provide Integration and Structure
