1 / 21

The Hustle and Grind podcast guest Richard Blank Costa Ricas Call Center.

Nickel City Learning Solutions<br><br>Our goal is to create exceptional learner experience by creating engaging e-learning experiences. We specialize in exceptional customer service training designed to give your customer service representatives the tools they need to leave your customers with the feeling that your company truly appreciates their business.<br><br>We also specialize in e-learning simulations where learners will be able to try the skills they've learned in a controlled environment designed to allow them to experiment.<br>

richardblank4444
Download Presentation

The Hustle and Grind podcast guest Richard Blank Costa Ricas Call Center.

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Downloadedfrom:justpaste.it/hustlenadgrind AndrewChesnuttpresentsTheHustleandGrind Podcast.CallCentersandPinballwithRichardBlank Richard’sjourneyinthecallcenterspaceisfilledwithtwistsandturns. Whenhewas27yearsold,herelocatedtoCostaRicatotrainemployees foroneofthelargercallcentersinSanJose. Weallhavea storytoshare thatcaninspire others. My mission in life is to help as many people get onto stages as I can. Ido thisthrough mykeynote architectframework andthroughTheGreen Room,a platform designedtomatchspeakersandevent coordinators.

  2. Nickel City Learning Solutions Ourgoalistocreateexceptionallearnerexperiencebycreatingengaginge-learning experiences.Wespecializeinexceptionalcustomerservicetrainingdesignedtogiveyour customerservicerepresentativesthetoolsthey needtoleaveyourcustomerswiththe feeling thatyourcompanytrulyappreciatestheirbusiness. Wealso specialize ine-learning simulations wherelearners will beable to trythe skills they've learnedinacontrolledenvironmentdesignedtoallowthemtoexperiment.

  3. Hiredbassist Garry Gary Beers of INXS.

  4. AndrewChesnutt,TheHustle and GrindPodcast, Richard Blank,Costa Rica's CallCenter, Outsourcing,TelemarketingCallCentre,BPO,NearshoreContactCenter,Sales, Entrepreneur, B2B,Business,Podcast,Gamification,Leadership,Marketing,CX, Guest, Money,B2Ceducation,BPOtrainer,call centre,contactcentre,contact center,trend,trending AboutNickel City NickelCityLearningSolutionsisyourinvaluablesource forallofyourtrainingneedsand goals.Wefocuson“brainbasedtraining,”incorporatingeffectivetoolsintoa customized coursethatworksforyou.Wetailorourinstructionaldesigntotheprioritiesofindividualsand achieveanunmatchedlevel ofretention.

  5. Hi,I’mAndrew,andI’vespentthelast15yearscreatingeLearningandothercoursesasan InstructionalDesigner.Istartedasacustomerservicerepresentativeforamajor mortgage lenderand,shortlyafterstarting,advancedtothetrainingdepartment.I’dtaughtbeforeasa ProfessorsAssistantand tutorin collegeas wellas inother aspectsof mycareer andhave alwaysloved teaching newthings to others.Aregular occurrenceis my familyand friends rollingtheireyeswhen Igointo“trainer mode”.Thinkaboutthis almostobsessivepassionfor excellenttrainingbeingpouredintoyourtraining programs. Myphilosophyisthatlearningshouldbefun,relevant,andmeasurable.Moreandmore,we’re teachingthe“SesameStreetGeneration.”Thesepeopleareusedtolearning through interactive,visualstories.They’reusedtobeingentertainedwhilelearningandthey’reusedto seeingthepracticalapplicationsoftheinformationbeingpresented.Mystyleoftrainingtakes advantageoftheselearning styles.

  6. ThereareanumberofdifferenttechniquesIusetoaccomplishthis,dependingonthetypeof informationbeing presented.In ahands-on course,you may needan interactivevideo where thelearnerisshownatask, thenguidesavirtualversion ofthemselvesthroughtheprocess to eLearning,designedlikeaninteractivestory.Thevariationsare endless.

  7. Another training style I use isgeared toward instructor-led training. Usingthe storytelling technique I use in eLearning, the learnerin an instructor-led class will beled through the processoflearninginanorganized,relevant,butinterestingway.Yourtrainersknowthe materialthey’re teaching, so the courses I design for instructor-led training are geared toward givingthe course some structure.

  8. Withthesetypesofcourses,you’llreceiveeverythingyouneedtoconductthe course, includingallPowerPointpresentations,eLearning,participantguides,andafacilitatorguideto leadthefacilitatorthroughtheprocess.You’ll alsohavemeasaresourcetotrainyour trainers sothey’llbe ableto excelat whatthey do.

  9. Inadditiontoeffectivelycommunicatinginformation,therealsoneedstobeaprocessin place todeterminetheeffectivenessoftraining.That’swhereIbringtraininganalyticstothetable.I usetheKirkpatrickModeltoanalyzetheeffectivenessof training.

  10. Thismodelgivesfeedbackonanumberofdifferentareasoftraining,includinghowwell learnersabsorbedtheinformation,bothshortlyaftertrainingandafewmonthsafter training finishesand,whatIthinkisveryimportant,howthelearnerfeltthetrainingwent.This gives youabetterideaforwhattrainingisthemosteffectiveandwhattrainingmightneedsome additionalwork.Takea lookaround mysite tosee someof my workand learnmore about whatit’slikeworkingwithaninstructionaldesigner.

  11. PresentationPrep Doyou have animportant meeting orspeech coming up?Let us helpyou create & designa

  12. presentationthatwillbesuretoengagetheaudience,whoeverthatmaybe.Byusingseveral differenttheoriesofinstructionaldesign,wehelpyousucceed. eLearningDesign Theinternetoffersanefficient,convenient,andflexiblemeansofprovidingeducational information.Resources areaccessible from anywhereand atany given time.No matter your scheduleorlocation,youcantakeadvantageofweb-basedlearning. Courses

  13. NickelCityLearning Solutionsspecializesin designingcustomcourses gearedtowards educationortraining. Hereyoucan learna littlebitabout ourprocess,as wellas viewafew exampleofcoursesthathavebeendesignedforotherclientsneeds.

  14. Richard’sjourney inthe callcenter spaceis filledwith twists andturns. Whenhe was27 years old,herelocatedtoCosta Ricatotrainemployeesfor oneofthelargercall centersinSan Jose.With amix ofmotivational publicspeaking stylebacked bytactful andappropriate rhetoric,Richardsharedhisknowledgeandtrainedover10000bilingualtelemarketers.CEO of Costa Rica's Call Centersince February 2008.

  15. Mr.RichardBlankholdsabachelorsdegreeinCommunicationandSpanishfromthe UniversityofArizonaandacertificateoflanguageproficiencyfromtheUniversityofSevilla, Spain.AKeynotespeakerforPhiladelphia'sAbingtonHighSchool68thNationalHonors Societyinductionceremony.Inaddition,inductedintothe2023HallofFameforBusiness. GivingbacktoAbingtonSeniorHighSchoolisveryimportanttoMr.Blank.Assuch,he endowsascholarshipeachyear forstudentsthatplanon majoringinaworldlanguage atthe university level.

  16. CostaRica’s CallCenter (CCC)is a stateof theart BPOtelemarketing outsource company locatedin thecapital cityof San Jose,Costa Rica.Our main focushas been,and will always beto personallytrain eachand everyCentralAmericacall center agentso thatwe mayoffer thehighestqualityofoutboundandinboundtelemarketingsolutionsandbilingual customer serviceto smalland mediumsized internationalcompanies, entrepreneursas well asfortune 500companies.

  17. Weencourageyoutovisitoneof ourcallcentersonyournext personalvacationorbusiness tripto CentralAmerica’sparadise, CostaRica. Whileyou arehere, wewould recommend takinganextradayofyourtriptovisitbreathtakingvirginbeaches,playgolfnexttotheocean,

  18. tryyourluckat deepseafishing, exploretropicaljungles, climbvolcanosor justrelaxin natural hotsprings. Come and see for yourself why callcenter outsourcing in Costa Rica is a perfect solutionforyour growingcompany anda powerhousein theBPO industry. https://costaricascallcenter.com/en/outbound-bpo-campaigns/ #AndrewChesnutt#TheHustleandGrindPodcast#RichardBlank#CostaRica#CallCenter #Outsourcing#Telemarketing #BPO#Sales#Entrepreneur#B2B#Business #Podcast #Gamification#CEO#trend #trending

More Related