Call Center Service – Vcall Global Welcome to Vcall Global, the trusted name in Call Center and Business Process Outsourcing for over two decades. Vcall Global started its journey in 2003 and over the years the fame and service offerings of the company has grown. 75 Second Avenue Suite 620 Needham, MA 02494 , Phone: 1-(202)-558-2065 www.vcallglobal.com
Call Center Outsourcing @1-202-558-2065 Modern customers expect big things from their brands. They want full value for their purchases in the form of pre and post-sales support. Customer care has become integral to all industries. Customer care is behind the success of all leading brands. To survive in the competitive business environment every business needs to have a separate team to oversee the queries and complaints of customers. Call center outsourcing is not just a trend; it is the need of the hour. Vcall Global can be your capable partner helping satisfy customers and keep them loyal. We offer customized services at rates that do not pinch your pockets. The worth of our solutions does not diminish with passing time.
Vcall Global - Social Media Customer Service No one can deny the effect social media has upon our lives. It has engulfed a fair share of our social activities. This is where the businesses need to tap into its potential. Customers expect their brands to be available for sharing information - this is where social media customer service has become such an important aspect for brands. When the customers seek information there should be someone on the other side to offer them that. At Vcall Global we assure that your social media presence will be enviable. We not only create the Facebook page or Twitter profile; we take the responsibility of managing it. We interact with the customers and analyze their expectations to maximize the presence of your brand.
Billing and OSS Solution – Customer Support Flexibility in billing models is the rule of the game, if you belong to the telecom industry. Though there are thousands of plans, but the customers will not errors in billing lightly. Apart from flawless billing they would also want real time billing, which would aid them in planning their usage better. To complicate the situation, telecom providers are no longer limited to only voice calls; they are the providers of various other services. This is why the legacy systems will no longer serve your cause. The clients who have used VcallGlobal’s billing and OSS solutions have kept their customers happy. The software has an easy to use interface that can support varied billing requirements. The solutions can be customized as per organizational needs.