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Teach Your Library New Tricks: Encouraging Innovation in Established Organizations. British Columbia Library Association April 17, 2008. Kathryn J. Deiss ACRL Content Strategist kdeiss@ala.org. AGENDA. Opening and introductions Innovation and established organizations

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Teach Your Library New Tricks:Encouraging Innovation in Established Organizations

British Columbia Library AssociationApril 17, 2008

Kathryn J. DeissACRL Content Strategistkdeiss@ala.org


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AGENDA

  • Opening and introductions

  • Innovation and established organizations

  • Practice with three tools

  • Planning an innovation incubator


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Let’s play a game!

  • Go out into the hotel/conference area

  • Choose three objects

  • Bring them back here

  • You have 5 minutes!


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Reverse Scavenger Hunt

Using the objects you picked up create the objects/representations below

A three-dimensional model of love

An example of a reference question

Something that would make travel easier



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“Different is not always better but better is always different.”Rick LuceEmory University


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“Innovation is the different.”embodiment, combination, and/or synthesis of knowledge in novel, relevant, valued new products, processes, or services.”Dorothy Leonard and Walter Swap


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Directional vs intersectional innovation what we want to do

  • Directional innovation combines ideas within a field

  • Intersectional innovation combines ideas at the intersections of different fields resulting in an increased level of possibilities

Source: Johanssen, Frans. The Medici Effect


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“The intersection of fields, cultures, and disciplines generates combinations of different ideas, yes; but it also generates a massive number of these combinations. People at the intersection, then, can pursue more ideas in search of the right ones.”

Frans Johanssen


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Barriers to innovation generates combinations of

  • Organizational age

  • Individual & group skills lacking

  • Desire for perfection

  • Risk aversion

  • Natural tensions & dichotomies


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Innovation and org. age generates combinations of

  • Mature organization

    • proven track record

    • established resources

    • less likely to take risks

    • less flexible

    • reliance on and replication of past successful practices

    • improvisation more difficult

  • Young organization

    • sparse track record

    • volatile resources

    • more likely to risk

    • more flexible

    • no past to replicate

    • natural improvisation



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Skills related to innovation afraid of old ones.”

  • Right brain thinking

  • Play and non-verbal skills

  • Idea generating skills and tools

  • Group facilitation skills

  • Observation and analytical skills

  • Ability to question

  • Prototyping


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Desire for perfection afraid of old ones.”

  • Drive for premature closure and completeness

  • No feedback loops

  • Limited learning process


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Risk aversion afraid of old ones.”

  • Innovation is both revolutionary & evolutionary

  • The disruption effect

  • Mixed messages

  • Anxiety

  • Predictive inclinations


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Dichotomies afraid of old ones.”

  • Disturbance

  • Unknown consequences & patterns

  • Play

  • Practice

  • Risk

  • Stability

  • Standards

  • Expertise

  • Performance

  • Certainty



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Political implications are.”

Cornelis Drebbel and £20,000 (1624)

  • Societal readiness

  • Patterns of behavior

  • Political climate

  • Building the message


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Source: Amabile, Teresa your library has tried or wishes to try?


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How to get started your library has tried or wishes to try?

  • Identifying question/opportunity

  • Voluminous idea generation

  • Creative thinking tools

  • Tolerance for failure and time lags or jumps

  • Escape “the end of..” syndrome; embrace “the beginning of..” way of thinking


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Three creative problem-solving and innnovating techniques: your library has tried or wishes to try?

Creative Insights sessions

Excursion technique

Prototyping (discussion)


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Brainstorming rules! your library has tried or wishes to try?and it has rules!

  • Rapid idea generation

  • No VOJ!

  • Go for quantity not quality

  • The wilder the better

  • Build on ideas of others


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Creative Insights session your library has tried or wishes to try?

  • Problem question (how to…?)

  • Brainstorming round 1

  • Problem restatement

  • Brainstorming round 2

  • Choosing best idea


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Step one your library has tried or wishes to try?

  • Write a problem statement in the form of a question (someone should be client/owner)

  • Select someone to facilitate the brainstorming

  • If desired select separate person to record

  • You have 7 minutes


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Steps two and three your library has tried or wishes to try?

  • Look at original problem statement and restate it in different words

  • Brainstorm on new statement (you have 7 minutes)


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Step four your library has tried or wishes to try?

  • Step back in amazement at the ideas you have come up with!

  • Choose the best possible idea - which idea will have most impact?


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Excursion techniques your library has tried or wishes to try?

Look at the photographs that follow

  • When you look at the photograph and think about your problem statement or issue what comes to mind?

  • How is the photograph like your problem?


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“Free societies enable the future by limiting the past.” your library has tried or wishes to try?Lawrence Lessig(OCON July 24, 2002 “Free Culture”)


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Prototyping: a new skill your library has tried or wishes to try?


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Prototyping your library has tried or wishes to try?

  • Observation of people & situations

  • Trials and tests

  • Three dimensional aspect

  • Inventive

  • Feedback loops


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“Quick prototyping is about acting before you have got the answers…

Good prototypes don’t just communicate, they persuade.”Tom Kelley, IDEO


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What’s in a name? the GGNRA’s transformation by prototype

Design by Michael Schwab


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Johnnie Lee Chung: a case of unintended consequences prototype

Think of something in your library that could benefit from a new prototype name or image

As a group share projects and do a quick idea sort on one of these situations


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Innovation Incubators prototype

Photo by Loensis


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Innovation incubators prototype

  • Places - physical & virtual

  • Skills - play, ideating, prototyping

  • Practices - processes and tools

  • Technologies - emerging tools for delivering and testing services


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Planning an Innovation Incubator prototype

Use the planning handout to think through setting up an innovation incubator - let your imagination play!

Discuss your planning thoughts with two other people in the room


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“The most successful people are those who are willing to give up their most successful strategies….”Richard Foster


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Thank you! give up their most successful strategies….”

Keep in touch!kdeiss@ala.org