the 10 c s of employee engagement n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
The 10 “C’s” of Employee Engagement PowerPoint Presentation
Download Presentation
The 10 “C’s” of Employee Engagement

Loading in 2 Seconds...

play fullscreen
1 / 59

The 10 “C’s” of Employee Engagement - PowerPoint PPT Presentation


  • 390 Views
  • Uploaded on

The 10 “C’s” of Employee Engagement. Joseph G. Keary, MS, MBA JGK Leadership Consulting and Kansas City Chapter, CLMA. Agenda. What is Employee Engagement?. Agenda. What is Employee Engagement? Employee Satisfaction v Engagement. Agenda. What is Employee Engagement?

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

The 10 “C’s” of Employee Engagement


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
    Presentation Transcript
    1. The 10 “C’s” of Employee Engagement Joseph G. Keary, MS, MBA JGK Leadership Consulting and Kansas City Chapter, CLMA

    2. Agenda • What is Employee Engagement?

    3. Agenda • What is Employee Engagement? • Employee Satisfaction v Engagement

    4. Agenda • What is Employee Engagement? • Employee Satisfaction v Engagement • The 10 C’s of Employee Engagement

    5. Agenda • What is Employee Engagement? • Employee Satisfaction v Engagement • The 10 C’s of Employee Engagement • WIIFM as a Leader

    6. Agenda • What is Employee Engagement? • Employee Satisfaction v Engagement • The 10 C’s of Employee Engagement • WIIFM as a Leader • Questions and Discussion

    7. What is Employee Engagement?

    8. What is Employee Engagement?

    9. What is Employee Engagement? • How many of YOU feel like a “cat herder” during your work day?

    10. What is Employee Engagement? • How many of YOU feel like a “cat herder” during your work day? • How many of your employees would characterize their work day as one spent “herding cats”?

    11. What is Employee Engagement? • How many of YOU feel like a “cat herder” during your work day? • How many of your employees would characterize their work day as one spent “herding cats”? • How do you keep yourself and your employees engaged and not simply “herding cats”?

    12. What is Employee Engagement? • An engaged Employee is one who is:

    13. What is Employee Engagement? • An engaged Employee is one who: • is fully involved in and enthusiastic about his or her work

    14. What is Employee Engagement? • An engaged Employee is one who: • is fully involved in and enthusiastic about his or her work • cares about the future of the organization

    15. What is Employee Engagement? • An engaged Employee is one who: • is fully involved in and enthusiastic about his or her work • cares about the future of the organization • is willing to invest discretionary effort to see the organization succeed

    16. What is Employee Engagement? • Engaged Employees are: • More committed to the mission, vision and goals of your Department and the larger organization

    17. What is Employee Engagement? • Engaged Employees are: • More committed to the mission, vision and goals of your Department and the larger organization • More likely to be active on committee’s and in activities of the Department

    18. What is Employee Engagement? • Engaged Employees are: • More committed to the mission, vision and goals of your Department and the larger organization • More likely to be active on committee’s and in activities of the Department • More likely to welcome new employees to the Department and be a retention influencer

    19. What is Employee Engagement? MOTIVATION TRUST COMMITMENT LOYALTY

    20. Degree of Engagement • Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs?

    21. Degree of Engagement • Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs? • Only between 17 – 29% of employees

    22. Degree of Engagement • Various studies on the engagement challenge reveal that what percentage of employees are actively engaged in their jobs? • Only between 17 – 29% of employees • In the Super Bowl… only 2-3 players on each team would be “engaged” • Can you imagine winning with those odds?

    23. Employee Satisfaction v Engagement • For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve

    24. Employee Satisfaction v Engagement • For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve • But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)?

    25. Employee Satisfaction v Engagement • For years, organizations have stressed employee satisfaction as a desirable metric to measure and to improve • But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)? • … the average Employee would say “NO!”

    26. Employee Satisfaction v Engagement • For years, organizations have stressed employee and Employee satisfaction as a desirable metric to measure and to improve • But… are you ALWAYS satisfied with an organization (your team, Department or larger organization)? • … the average Employee would say “NO!” • What are some areas of dissatisfaction?

    27. Employee Satisfaction v Engagement • Disagreement with leadership of the team or Department

    28. Employee Satisfaction v Engagement • Disagreement with leadership of team or Department • Disagreement with peers in team or Department

    29. Employee Satisfaction v Engagement • Disagreement with leadership of team or Department • Disagreement with peers in team or Department • Disagreement with goals of team or Department • Motivators, metrics, committees, administrative requirements…

    30. Employee Satisfaction v Engagement • Disagreement with leadership of team or Department • Disagreement with peers in team or Department • Disagreement with goals of team or Department • Motivators, metrics, committees, administrative requirements…

    31. Employee Satisfaction v Engagement • Despite disagreement and not being happy with your job or workplace …you still can (and should) be engaged!

    32. Employee Satisfaction v Engagement • Despite disagreement and not being happy with your job or workplace …you still can (and should) be engaged! • How do we “engage” our employees to allow them to overcome transient dissatisfaction and still remain valued team members??

    33. The 10 C’s • We can do so by applying the 10 C’s of Employee Engagement • Need to do this consistently and positively

    34. The 10 C’s • Connect

    35. Connect • Leaders must show they VALUE Employees • Engagement is a direct reflection of the relationship between leaders and Employees • Friendly and open attitude to all Employees

    36. The 10 C’s • Connect • Career

    37. Career • Leaders must provide challenging and meaningful opportunities to advance • Are Employees challenged to accept leadership roles? • Grow your leaders!

    38. The 10 C’s • Connect • Career • Clarity

    39. Clarity • Leaders must clearly communicate goals, vision and a pathway! • Where do YOU see your Chapter heading? • Where do your Employees see your Chapter heading? • Is there a “delta” between these views?

    40. The 10 C’s • Connect • Career • Clarity • Convey

    41. Convey • Leaders express expectations • Provide honest and constructive feedback • Goal is to improve the organization’s operations • Mentoring of younger (Gen Y) employees is a good example

    42. The 10 C’s • Connect • Career • Clarity • Convey • Congratulate

    43. Congratulate • Leaders recognize Employees for • Achievement • Participation • Outside accomplishments • Family Employee success • Do it often and be sincere!

    44. The “11th C” • Connect • Career • Clarity • Convey • Congratulate

    45. The 10 C’s • Connect • Career • Clarity • Convey • Congratulate • Contribute

    46. Contribute • Leaders need to show Employees that their input matters • Help Employees see and feel how they contribute to the organization’s success and future

    47. The 10 C’s • Connect • Career • Clarity • Convey • Congratulate • Contribute • Control

    48. Control • Leaders need to encourage Employees to assume control and participate in decision making • Create a culture where Employees want to take ownership of problems and solutions!

    49. The 10 C’s • Connect • Career • Clarity • Convey • Congratulate • Contribute • Control • Collaborate