Using the Webinar as a Substitute for In-Class Security Training. FISSEA 2004 March 11, 2004 E. Jane Powanda. Agenda. What is a webinar Producing a webinar- the ITSC experience Using the webinar in a training program Final thoughts. What is a Webinar.
March 11, 2004
E. Jane Powanda
What is a Webinar Training
An online presentation featuring an expert in a particular field using a web based collaborative tool.
(ASTD – American Society for Training and Development)
STATE OF MARYLAND
ACS COMMERCIAL SOLUTIONS
UNIVERSITY OF MARYLAND
Sponsored by theUS Department of Labor
US Department of Labor Training
Information Technology Support Center
State of Maryland
Mitretek Systems – Prime Contractor
ACS Commercial Solutions
University of Maryland
I T S C
S u p p o r t
ModelingApplying IT to State Workforce Agencies
Voice Response Units
Geographic Information Systems
Aspen Virtual Classroom Server 2.0 (Click2Learn) TrainingCentra Symposium (Centra Software)Communicast Event Center (Communicast)Communispace (Communispace)ePath Learning LIVE (ePath Learning Inc.)First Virtual (CUseeMe Networks Inc.)Gradepoint Live (Gradepoint Inc.)HorizonLive.com's HorizonLiv (HorizonLive)Hewlett-Packard's Virtual Classroom (Hewlett-Packard)iLearning's iLive (iLearning Inc.)iLinc (EDT Learning)Interwise Enterprise Communications Platform (ECP) (Interwise)Isoph Blue (Isoph Corporation)LearnerHall (Maxit)Lotus LearningSpace Collaboration Module (Lotus Software)Macromedia Breeze Live (Macromedia)MeritScholar Live (iictechnologies)
Meeting Center (Genesys)Meetingplace (Latitude)Microsoft Office Live Meeting (Microsoft) (formerly Placeware)mShow (INtercall)One Touch Front Row (One Touch Knowledge Systems)PictureTalk (Pixion)iPresentation Podium (Presenter Inc.)Raindance Web Conferencing Pro (Raindance Communications)ROCKET Webclass (Eedo Knowledgeware)Siebel Distance Learning (Siebel Systems)Sykaro (Sykaro Inc.)vClass (Elluminate Inc.)Web Crossing's Campus Crossing (Web Crossing Inc.)WebEx Meeting Center with Live Training Extensions (WebEx Communications Inc.)Videum Conference Pro (NTSC and PAL) (Winnov L.P.)VS Webcasting (Virage Inc.)Webinar Delivery Tools – Some Examples
A View of a classroom – (WebEx tool) Training
Approval ratings from 8 to 40
8 – All strongly disagree
40 – All strongly agree
Eight persons provided input
Comments from Participants webinar? )
I had planned only to note the presentation process but was pulled in by the presentation and am very excited about this technology! The presenters were well organized (maybe too much) and it appears that you had rehearsed most of this.
It allowed me access to a seminar/training environment without the travel and expense of that travel. The sound was very good and it allowed plenty of opportunity to participate.
Its quick, fast and I’m at my desk.
There was static in the audio
It comes across better if it sounds conversational, rather than obviously being read from text.
It was much better than just a conference call. It seems like a valuable tool now that tight budgets have reduced travel budgets for face-to-face meetings
I am a visual learner and had some trouble staying focused on a disembodied voice. It did get better as we went on, but I could not have lasted more than 1 hr!
The Lobby webinar? )Welcome
. . .to the ITSC’s Inaugural Webinar on Speech Recognition in the State UI Agency Environment.
Host: Jane Powanda
The Lobby webinar? )The show will be starting shortly
Yes webinar? )
ResultsPolling the Audience
Are you currently using IVR for the first portion of your Initial Claims script?
Send webinar? )
Use the ToolsDeveloping the Webinar
Note: The figures given for webinar delivery costs are based on “retail” cost. It is possible to negotiate better rates for webinar services or even to pay a flat rate for unlimited monthly service. This would significantly reduce the delivery cost per student hour.
Economies of scale can be realized for the webinar option when it is presented multiple times, or the number of students is high
When travel is required for classes of short duration, the webinar delivery method provides significant cost savings
Irregardless of cost, study participants indicated that they would not attend an 18 hour ITSC workshop webinar conducted over a three day period. They may attend a 3 hour session, and would attend a 1 hour session.
Webinar development and delivery takes more time than expected
Security Awareness Training
Re-organize into six 45 minute webinars
Security Analyst Training
Re-organize into five one hour webinars
Webinars Classroom Training
The Webinar is a cost effective training alternative when:
Webinars may not work in secure environments